Mango Phone Numbers for your little black book:
Bicycles are not part of Mango Airlines' checked baggage allowance of 20kg. At the time of writing (21 March 2020) the fee for transporting a bike with Mango Airlines was R300 each way (the longer it is since that date the greater the chance of fares having changed). Once you have made your booking with Mango, phone 086-100-1234 to add your bicycle onto your booking. Be sure to pack your bike properly (check below for details).
At R350 (R400 for tandem) each way, Mango is slightly more expensive than FlySafair. They do however operate the most routes to CPT, there are Mango flights to Cape Town from all of Lanseria, OR Tambo, King Shaka and Bram Fischer Airports. Unfortunately Mango no longer operated flights between Port Elizabeth and Cape Town.
If at the time of booking you didn't select to take a bicycle as luggage, then phone the call centre at 086-100-1234 or visit their website to add your bicycle onto the booking, at a cost of R350 for a bicycle and R400 for a tandem bicycle per sector. Payment can also be made at Guest Services Desks at the airports, but the price may differ.
Pack your bicycle properly! Mango recommends the following: "For ease of handling, pack your bike as follows: turn the handlebars parallel to the frame, remove pedals (or turn inward), deflate tyres and put the seat down." Be sure to remove all electronic devices from your bike and mark the box/bag with your name, telephone number, flight number and Mango Booking Reference.
Make sure you obey IATA carry-on baggage rules, as no exceptions will be made. No frame, wheel, rim or anything that doesn't meet the weight and dimentional requirements will be allowed on the flight. Also note that CO2 canisters are only allowed as carry-on baggage and limited to two per passenger.
Drop off your properly packed bike at the Check-in counter when checking in for your flight - be sure to do so around 90 minutes prior to departure. Have your identification docs, receipt proving payment and your flight ticket with you. Make sure that you are given a limited release tag, which you should keep safe as you need it to retrieve your bike.
Bicycles can be collected in the relevant Baggage Arrivals hall at the arrival airport. You can only collect your bicycle in Cape Town if you present your baggage claim tag along with your identification document. You need to collect your bicycle before leaving the airport.
Make sure you've hired a car for the Argus which it is easy to pack a bike in.
After you've completed the difficult work of getting your bike to Cape Town, you can enjoy the relative ease of riding the Cape Town Cycle Tour.
When you're on your way home, you must again check in your bicycle at the check-in desk. Your bicycle will again travel with you, so bicycles cannot be dropped off or accepted before the actual date and flight.
On collecting your bicycle again, a reverse process is followed to the above. You'll need your baggage claim tag and identification document. Allow up 45 minutes for your bicycle to arrive and don't leave the airport without your bicycle.
It's advised that you put your bicycle on your private insurance, in case something happens (Mango Airlines accepts no liability to any damage). View Mango's official document here.
Category : Kulula Airlines