Mango Phone Numbers for your little black book:
Bicycles are not part of Mango Airlines' checked baggage allowance of 20kg. At the time of writing (1 March 2018) the fee for transporting a bike with Mango Airlines was R300 each way (the longer it is since that date the greater the chance of fares having changed). Once you have made your booking with Mango, phone 086-100-1234 to add your bicycle onto your booking. Be sure to pack your bike properly (check below for details).
At R300 (R350 for tandem) each way, Mango is slightly more expensive than FlySafair. They do however operate the most routes to CPT, there are Mango flights to Cape Town from all of Lanseria, OR Tambo, King Shaka and Bram Fischer Airports. Unfortunately Mango no longer operated flights between Port Elizabeth and Cape Town.
If at the time of booking you didn't select to take a bicycle as luggage, then phone the call centre at 086-100-1234 or visit their website to add your bicycle onto the booking, at a cost of R300 for a bicycle and R350 for a tandem bicycle per sector. Payment can also be made at Guest Services Desks at the airports, but you'll pay slightly more (R385 and R400 per sector).
Pack your bicycle properly! Mango recommends the following: "For ease of handling, pack your bike as follows: turn the handlebars parallel to the frame, remove pedals (or turn inward), deflate tyres and put the seat down." Be sure to remove all electronic devices from your bike and mark the box/bag with your name, telephone number, flight number and Mango Booking Reference.
Make sure you obey IATA carry-on baggage rules, as no exceptions will be made. No frame, wheel, rim or anything that doesn't meet the weight and dimentional requirements will be allowed on the flight. Also note that CO2 canisters are only allowed as carry-on baggage and limited to two per passenger.
Drop off your properly packed bike at the designated spot either before your flight or when you check in for your flight. Have your identification docs, receipt proving payment and your flight ticket with you. Make sure that you are given a limited release tag, which you should keep safe as you need it to retrieve your bike.
At OR Tambo at the Johannesburg BidAir Cargo Warehouse from the 5th until the 10th of March 2018 from 08h00 until 17h00. If you want to gamble, drop your bicycle off on the 10th March - but you might have to spectate the race!
At Lanseria Airport at the Mango Check-In Counter at time of check-in.
At Bloemfontein Airport at the Mango Check-In Counter at time of check-in.
At King Shaka Airport at the Durban BidAir Cargo Warehouse from the 5th until the 10th of March 2018 from 08h00 until 17h00. Don't leave it until the last minute, unless you aren't set on competing in the race.
You can only collect your bicycle in Cape Town if you present your baggage claim tag along with your identification document. Bicycles can be collected from th BidAir area in the multi-storey car park no. 1 from the 5th until the 10th of March 2018.
Prior to the 5th of March 2018 you can collect your bicycle at the BidAir Cargo Warehouse.
After you've completed the difficult work of getting your bike to Cape Town, you can enjoy the relative ease of riding the Cape Town Cycle Tour.
After the race, drop your bicycle off at the Multi Storey Parkade no. 1 from the 11th of March from 12h00 until 22h00, or from the 12th until the 16th of March from 04h00 until 22h00. Only guests travelling to Bloemfontein will be allowed to check their bikes directly at the check in counter.
On collecting your bicycle again, a reverse process is followed to the above. You'll need your baggage claim tag and identification document. Allow up to four days for your bicycle to arrive and don't head to the airport for collection unless you've been allerted that your bicycle is available for collection.
At OR Tambo pick up your bicycle from the BidAir Cargo Warehouse from the 12th until the 16th of March 2018 between 08h00 and 19h00. Thereafter bikes will be impounded and accrue a R500 release per day.
At Lanseria Airport pick up your bicycle from the BidAir Cargo Warehouse from the 12th until the 16th of March 2018 between 08h00 and 19h00. Thereafter bikes will be impounded and accrue a R500 release per day.
At King Shaka Airport pick up your bicycle from the BidAir Cargo Warehouse from the 12th until the 16th of March 2018 between 08h00 and 19h00. Thereafter bikes will be impounded and accrue a R500 release per day.
At Bloemfontein Airport directly after the flight from the baggage carousel situated in the arrivals terminal. Please be patient as it might take a while to off-load all bicycles. Bikes not collected will incur an additional release cost of R500 per day.
It's advised that you put your bicycle on your private insurance, in case something happens (Mango Airlines accepts no liability to any damage). View Mango's official document here.
Category : Kulula Airlines