Kulula Cape Town flight

27 Nov 2011

The weather man predicts the following at your destination

Saturday 26 Nov 2011 / Partly cloudy
High: 24 | Low: 11 | Rain: Thunderstorms

Bring your booking reference and valid ID book, drivers licence or passport to check-in for your flight/s. Keep your indentification handy for boarding the plane.

Online check-in opens 24 hours before the departure of your flight and closes 2 hours before departure. Seats may change if there is an aircraft change. Print your boarding pass at home and drop your bag at the ‘fast bag drop off’ zone. Airport check-in opens 90 minutes before take-off and closes sharply 30 min before your flight departs.

• You can only use online check-in if your flight number has 3 digits.
• The home printed boarding pass is not accepted at Nelspruit airport, you'll need to print your boarding pass at the airport kiosks/check-in counters.
• There is no online check-in available for any short haul international departures.

You're allowed 1 free weighing up to a maximum of 20kg at check-in. Any excess weight over 20kg will cost an additional R25 per kilo at the airport. Save some money and purchase excess baggage at reduced rates (up to 50% discount) up to 24 hours prior to departure via our website or Contact Centre. Excess baggage is non-refundable after payment - so consider carefully before adding extra weight to your booking. Excess baggage is non-refundable after payment - so consider carefully before adding extra weight to your booking.

Infant's baggage 
Infants under the age of 2 years are charged R75 per trip. For R75, you get to take 1 x checked bag weighing up to 10kg plus a collapsible pushchair and a child car seat. 

kulula credit cardholders get an additional 5kgs free baggage by waving their super cool green credit card at the check-in counters.

Read our hilarious onboard magazine, the khuluma. This is guest edited by South Africa's top comedians. You can even take it home with you if you like.

Onboard munchies – Take some cash or a credit card along and let our friendly crew hook you up with some yummy food from Woolies. We have all sorts to settle any craving.

The fee for changing a booking will cost you R130 per person per sector. Bookings made via our Contact Centre or Airport Ticket Sales are charged at an additional R50 per person per sector (all fees are inclusive of vat), PLUS the difference between your old fare and the new fare available. Our tickets are non-refundable. If you can't make your flight, please don't forget to contact us more than 48 hours before scheduled departure to change your booking to another date, cause if you miss it without changing it first, you'll lose the full value of your ticket. What a waste!

If the person's name on the ticket needs to be changed, it will cost you R150 per name change online. It's cheaper to make these changes online and it's simple too. All you have to do is click on 'manage my bookings' and have your flight reference number handy. Changes made through the Contact Centre or Airport Ticket Sales will be charged an additional R50 service fee (inclusive of vat). Please note that only future dated bookings can be changed. 

No name changes will be permitted on Windhoek, Harare, Lusaka, Ndola, Vilanculos, Mauritius, Livingstone or any Discovery flight bookings.

Dangerous articles (such as compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons and infectious substances) must not be carried in baggage. Ask us if you are unsure what items are regarded as dangerous, 'cause we can't allow you to travel with this sort of stuff in your bags.

Kids under 12 have to travel with at least one adult aged 16 years or older and unfortunately we don't accept unaccompanied minors, sorry.

Terms and conditions

To the extent not in conflict with the foregoing, carriage and other services performed by the Carrier are subject to

i) Provisions contained in the ticket

ii) Applicable tariffs and

iii) Carrier's General Conditions for Carriage of Passengers and Baggage and related rules, Terms and Conditions and regulations which are made part hereof and are available on application at the offices of the carrier except in transportation between a place in the United States or Canada or any place outside thereof to which tariffs enforced in those countries apply.

• Making a reservation and issuing a ticket;
• Providing you with your transportation and any related services and facilities;
• Accounting, billing and auditing;
• Checking credit or other payment costs;
• Immigration and custom control'
• Security, administrative and legal purposes;
• Statistical analysis;
• Operating frequent flyer programmes (if applicable);
• System testing, maintenance and development;
• Customer relations;
• Helping us in any future dealings with you; and
• Direct marketing and market research (in which case we will give you an opportunity to opt out).

• Our subsidiary companies;
• Other companies involved in providing you with transportation and related services and facilities;
• Data processors working for us;
• Our agent(s);
• Government and enforcement agencies; and
• Credit and other payment card companies.

• Money;
• Jewellery;
• Precious metals;
• Computers;
• Personal electronic devices;
• Share Certificates, Bonds or other valuable documents;
• Business documents or samples; or
• Passports and other identification documents.

• If you have a domestic animal other than a dog, cat or household bird that you require to travel with you on a kulula.com flight then authority must be obtained from kulula.com. We suggest that you advise us at least 72 hours prior to departure.
• If the combined weight of your pet, container and food exceeds 32kg. We cannot carry the pet. Arrangements have to be made with our cargo agents Express Air Services at least 24hrs prior to departure on 011 230 6400. The cargo agent's will quote the applicable rate for your pet.
• All other animals must be carried as cargo at cargo rates. (i.e. snakes, birds, rodents, etc).
• Pets are accepted subject to our terms and conditions of carriage and subject to availability of space.
• The pet must travel in a container as per the specifications listed below (see Container Requirements). Only animals that are brought to the airport in a container meeting these specifications will be accepted for travel.
• Acceptance for carriage of animals is subject to the condition that the customer assumes full responsibility for its transportation; that the animal is in good health and fit to travel at the time of its transportation.
• kulula.com will not be held liable for injury, loss, delay, sickness or death of the animal during its transportation on a kulula.com flight.
• Unless carrying the animal on a kulula.com flight is covered by any liability clause as listed in our conditions of carriage, kulula.com will not be responsible for its loss, sickness, injury or death unless kulula.com have been grossly negligent. 
  See conditions of carriage.
• Under no circumstances will a pet be allowed to travel in the cabin, unless it is a guide dog.
• We do not accept unaccompanied animals for travel. Please contact our cargo Agent, Express Air Services on (011) 390-2841 for unaccompanied travel arrangements. Reservations for a flight of your choice should be confirmed at least 24 hours prior to departure with them.
• Unaccompanied animals must be taken to cargo 4 hours prior to departure for regional flights (destinations outside Republic of South Africa) and 2 hours prior to departure for domestic flights.
• In accordance with international standards the following will not be accepted for carriage:
  • Puppies under 10 weeks old will not be allowed to board the aircraft.
  • All Mammals declared to be pregnant unless accompanied by a veterinary health certificate certifying that the animal is fit to travel and less than 6 weeks into the gestation period, and there is no risk of birth occurring during the journey.
  • Nursing females with suckling young

• Assistance dogs accompanying passengers with disabilities, can be taken into the aircraft cabin if applicable law permits it and if the necessary arrangements are in place at the relevant airports;
• Assistance dogs accompanying passengers with disabilities will be carried free provided that we may make a charge if an adjacent seat has to be withdrawn from use to accommodate a passenger with disabilities and the accompanying assistance dog;
• Assistance dogs that can not be taken into the aircraft cabin, will have to be checked in as set out below and will be carried as cargo, according to our policy at the relevant time.
• All other animals must be carried as cargo. These animals (including unaccompanied animals and assistance dogs that cannot be carried in the cabin) will not be checked in at the airport. Such animals must be taken to our cargo agent for check in.
• We will only carry animals if it will be legal for them to arrive at your final destination.

• Except for assistance dogs accompanying passengers with disabilities permitted to be carried in the aircraft cabin, animals and their containers will not be part of your free baggage allowance and you will have to pay an excess baggage charge for them.
• You must make sure that all animals travelling as part of your checked baggage or as cargo are put in proper, adequate and secure containers. If you fail to do this, we may decide not to carry the animal.
• You must present to us all health and vaccination certificates, entry permit, transit permits, exit permits and other documentation needed for the animal. If you fail to do this, we may decide not to carry the animal
• Unless carrying the animal is covered by our liability rules or the liability rules of the Convention, we will not be responsible for their loss, sickness, injury or death unless we have been grossly negligent.
• We are not liable to you for any loss you suffer because you do not have the health and vaccination certificates, entry permits, transit permits, exit permits and other documents needed for your animals. You must repay us any fines, costs, charges, losses or liabilities we have paid or suffered because you did not have these documents.
• It is your responsibility to ensure that the animals are suitably sedated so as to enable them to undertake the flight without anxiety or stress.
• From time to time we adopt regulations for carrying animals. Please ask us or our authorized agents for a copy.

• we made a significant change to the departure time of your flight (by significant we mean a time change of more than 12 (twelve) hours);
• you find this change unacceptable;
• we or our authorized agent cannot book you on another flight which you are prepared to accept

We will give you a refund in accordance with Article 10. This is not applicable to car hire or hotel accommodation.

If, while you are on board the aircraft, we reasonably believe that you have:

• Put the aircraft, or any person in it, in any danger;
• Deliberately interfered with the crew in the carrying out of their duties;
• Failed to obey the instructions of the crew relating to safety or security;
• Failed to obey the seatbelt or no smoking signs;
• Committed a criminal offence;
• Allowed your physical or mental state to become affected by drink or drugs;
• Fail to obey the crew's instructions relating to drink or drugs;
• Made a hoax bomb threat;
• Threatened, abused or insulted the crew or other passengers;
• Behaved in a threatening, abusive, insulting or disorderly way towards the crew or other passengers; or
• Behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers:

we may take any measure we think reasonable to prevent you continuing your behaviour. When the aircraft lands we may decide to:

• Make you leave the aircraft;
• Refuse to carry you on the remaining sectors of the journey shown on your ticket; and

Report the incident on board the aircraft to the relevant authorities with a view to them prosecuting you for any criminal offence you might have committed.

For safety reasons, we may decide not to allow you to use electronic devices when you are on board the aircraft, including

• Mobile phones;
• Laptop computers;
• Personal recorders;
• Personal radios;
• MP3, cassettes and CD players;
• Electronic games; or
• Transmitting devices (for example, radio controlled toys and walkie-talkies).

You must not use these items when we have told you that they are not allowed.

We will allow you to use hearing aids and heart pacemakers.

If we

• Arrange for another company (such as a tour operator, car hire company, hotel company, or an airport transfer service), to provide any land or other forms of transport or other services for you; or
• Issue you with a ticket or a voucher or any other form of confirmation relating to such land or other forms of transport or other services;

we are only acting as your agent in making the arrangements or issuing the tickets, vouchers or confirmation. The terms and conditions of the company providing the services will apply.

• 17 SDR's (US$20) for each kilo of your checked baggage; and
• 332 SDR's (US$400) for all your unchecked baggage.

• Nothing in these conditions of carriage:
• Prevents us from excluding or limiting liability under the Convention or any laws which apply; or
• Gives up any defence available to us under the Convention or any law which apply, against any public social insurance body or any person liable to pay, or who has paid, compensation for the death, wounding or other injury of a passenger.

You will have no right to damages if an action is not brought within 2 (two) years calculated from:

• The date of arrival at the passenger's destination;
• The date on which the aircraft ought to have arrived; or
• The date on which the carriage stopped.

The method of calculating the period of limitation will be determined by the law of the court where the case is heard.

When we carry you or your baggage, you must obey our regulations. These concern, amongst other things:

• Unaccompanied children;
• Passengers with limited mobility;
• Pregnant women and sick passengers;
• Carrying animals;
• Restrictions on using electronic devices on board the aircraft;
• Smoking and drinking alcohol on board the aircraft;
• Forbidden items in baggage; and
• Limits on the measurements, size and weight of baggage.

None of our authorized agents, servants, employees or representatives has authority to alter, modify or waive any provision of these conditions of carriage.