Important travel info
Bring to the airport
Bring your booking reference and ID book, drivers licence or passport to check-in for your flight/s.
Check-in
Online check-in opens 24 hours before the departure of your flight and closes 2 hours before departure. Seats may change if there is an aircraft change. Print your boarding pass at home and drop your bag at the ‘fast bag drop off’ zone. Airport check-in opens 90 minutes before take-off and closes sharply 30 min before your flight departs.
- You can only use online check-in if your flight number has 3 digits.
- Home printed boarding passes are not accepted at Durbs, George or Nelspruit airports, you’ll need to print your boarding pass at the airport kiosks/check-in counters.
- There is no online check-in available for any short haul international departures.
The online check-in process
Baggage
You're allowed 1 free weighing up to a maximum of 20kg at check-in. Any excess weight over 20kg will cost an additional R25 per kilo at the airport. Save some money and purchase excess baggage at reduced rates (up to 50% discount) up to 24 hours prior to departure via our website or Contact Centre. Excess baggage is non-refundable after payment - so consider carefully before adding extra weight to your booking. Excess baggage is non-refundable after payment - so consider carefully before adding extra weight to your booking.
Infant's baggage
Infants under the age of 2 years are charged R75 per trip. For R75, you get to take 1 x checked bag weighing up to 10kg plus a collapsible pushchair and a child car seat.
kulula credit cardholders get an additional 5kgs free baggage by waving their super cool green credit card at the check-in counters.
On-board entertainment: kulula munchies and magazine
Read our hilarious onboard magazine, the khuluma. This is guest edited by South Africa's top comedians. You can even take it home with you if you like.
Onboard munchies – Take some cash or a credit card along and let our friendly crew hook you up with some yummy food from Woolies. We have all sorts to settle any craving.
Changing your booking
The fee for changing a booking will cost you R130 per person per sector. Bookings made via our Contact Centre or Airport Ticket Sales are charged at an additional R50 per person per sector (all fees are inclusive of vat), PLUS the difference between your old fare and the new fare available. Our tickets are non-refundable. If you can't make your flight, please don't forget to contact us more than 48 hours before scheduled departure to change your booking to another date, cause if you miss it without changing it first, you'll lose the full value of your ticket. What a waste!
Name changes
If the person's name on the ticket needs to be changed, it will cost you R150 per name change online. It's cheaper to make these changes online and it's simple too. All you have to do is click on 'manage my bookings' and have your flight reference number handy. Changes made through the Contact Centre or Airport Ticket Sales will be charged an additional R50 service fee (inclusive of vat). Please note that only future dated bookings can be changed.
No name changes will be permitted on Windhoek, Harare, Lusaka, Ndola, Vilanculos, Mauritius, Dar es Salaam, Livingstone or any Discovery flight bookings.
Dangerous articles
Dangerous articles (such as compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons and infectious substances) must not be carried in baggage. Ask us if you are unsure what items are regarded as dangerous, 'cause we can't allow you to travel with this sort of stuff in your bags.
Unaccompanied minors
Kids under 12 have to travel with at least one adult aged 16 years or older and unfortunately we don't accept unaccompanied minors, sorry. |