South African Airways review
Ah, what a pleasure it was to be flying a full service carrier again, with its plentiful legspace, and free meals. South African Airways weren't the cheapest, but we decided to fly with them anyway, as we hadn't reviewed them since 31 January 2010, when we flew SAA from Cape Town to Durban. In a previous life I used to fly with them quite frequently, so I was looking forward to seeing how they shape up, and whether they are worth the extra moolah. Speaking of Moolah, I paid R1013 for this flight, which compares to the R599 I paid for my return flight with Kulula.
South African Airways are brilliant for losing weight, as you're restricted to a roll to eat (after which I was still hungry). If you're not dieting, it's actually better flying Kulula, Mango or 1time, as you can order what you want & how much you want of it.
The main advantage of SAA is the extra legroom - this was noticeable, although I think you get almost as much legroom on 1time flights. 1time also cater better for toddlers with their free kiddies packs.
All in all, I get better value for money on a cheap 1time flight than an SAA flight.
If you've got more dough than you know what to do with, then South African Airways business class is obviously way superior to the offering of the low cost carriers.
Our bird was larger than expected, a South African Airways A340-300E, who's main job is to fly the overseas routes - part of SAA's new strategy is that instead of leaving the A340's parked all day waiting for their international flight, they fly them on the domestic routes - this has created even more capacity locally.
The A340-300E has a 2-4-2 configuration. I dislike that configuration, as our family needs 3 seats, which means that if I want a window seat I have to split us up. The plane was pretty full, which means that a lot of people are still willing to pay a bit more for a few more creature comforts (although I know of at least one major corporation which restricts its staff to flying Mango, 1time, Kulula or Velvet Sky). The plane was so big that I found it difficult to take a decent photo, as I hadn't brought my wide-angle lens and couldn't get far enough away without attracting the attention of ACSA's ground staff.
We flew on 6 Feb 2012 from Cape Town to Johannesburg O.R. Tambo International Airport (many years ago SAA used to fly to Lanseria Airport, but these days that route is only flown by 1time, Mango & Kulula). We'd been running late (again), so were moving at our fastest pace & only just made it in time for check-in, then rushed again as the flight was already boarding. In the midst of all this chaos I am rather proud of having completed a trade on my Blackberry (see www.freeinvestmentadvice.org to see what I get up to in my free time, or give me a shout if you'd like some free advice).
We were flying on the 3rd Feb and weirdly were still reading the January Sawubona in-flight magazine, and this extended use may explain the wear & tear, including a piece of used chewing gum on the cover. After navigating past that, I was happy to see that the January 2012 mag featured Mozambique, bringing back the memories of our epic trip to Vilankulo in December, with Federal Air. Advertisers in Sawubona included Avis, Duma Travel, Panoptic Travel, the Tourism Grading Council of South Africa, Stayeasy by Southern Sun & Citysightseeing Cape Town.
The child's meal wasn't particularly impressive - a roll with chicken, cucumber & lettuce. I was also surprised that a low-cost carrier, 1time, can provide free kiddies packs, whereas a full service carrier like South African Airways doesn't.
I was sorry to hear that they still no longer serve tomato cocktails on board domestic SAA flights - this used to be my favourite drink during the old days when I regularly flew SAA. Somehow a peach juice just isn't the same, but it felt good to get a "free" drink.
In the old days you used to get a warm meal on South African Airways domestic flights - no longer - in another change, we got either a beef or cheese roll. The cheese roll was tasty, but both myself & the Mrs were still hungry after eating the roll.
From a food perspective I would have preferred getting on a Mango, Kulula or 1time Johannesburg flight; as you can order what you want and enough to make sure you don't go hungry.
Ironically, after I'd eaten my roll, I was drooling from the mouth as an air hostess walked past us carrying her full meal, a plate with a knife & fork and proper food. My partner remarked, "that looked much better".
The flight was prompt & on-time in take-off and landing, which is in line with the stats that I saw that South African Airways had the best on-time statistics in 2011. How do they get it right? Well, all SAA staff have to be at their stations 45m before the flight, and if anybody is more than a minute late they get a note sent to them asking them to explain the reason for them being late.
As we passed this sign at O.R. Tambo's baggage collection after our South African Airways flight, I remembered that my next step was to pick up a car at Europcar O.R. Tambo.
SAA stated that "COMMENTS ARE OF THE UTMOST IMPORTANCE" to them, so here goes:
(1) Don't use all capitalisations in your communications with clients - this is the typing equivalent of SHOUTING.
(2) Leave your contact details at the end of the emailed electronic ticket, rather than referring to a link.
(3) Don't use a no-reply email address to send the electronic tickets, rather use an email addy which can be replied to - it makes it much easier for us to address queries to you.
(I cant say that all the capitalisations that SAA uses wins me over)
PASSENGER ITINERARY RECEIPT
FLYSAA SOUTH AFRICA DATE: 08 JANUARY 2012
JOHANNESBURG AGENT: 0001
JOHANNESBURG NAME: FLYER/FREQUENT MR
TELEPHONE: +2711 978 1111
ISSUING AIRLINE : SOUTH AFRICAN AIRWAYS
FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST
CAPE TOWN INTER SA 0334 G 06FEB 1315 GOWSPL 23K OK
JOHANNESBURG ARRIVAL TIME: 1515
AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT YOU GAVE FOR REFERENCE AT RESERVATION TIME
ENDORSEMENTS : NONEND NONREF/CHG PENALTY APPLY
PAYMENT : Credit Card
FARE CALCULATION : CPT SA JNB470.00ZAR470.00END XT110ZA66ZV20UM
AIR FARE : ZAR 470
TAX : ZAR 329YR 18EV 196XT
TOTAL : ZAR 1013
NOTICE CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO CONDITIONS OF CARRIAGE, WHICH ARE HEREBY INCORPORATED BY REFERENCE. THESE CONDITIONS MAY BE OBTAINED FROM THE ISSUING CARRIER.
THE ITINERARY/RECEIPT CONSTITUTES THE 'PASSENGER TICKET' FOR THE PURPOSES OF ARTICLE 3 OF THE WARSAW CONVENTION, EXCEPT WHERE THE CARRIER DELIVERS TO THE PASSENGER ANOTHER DOCUMENT COMPLYING WITH THE REQUIREMENTS OF ARTICLE 3.
NOTICE IF THE PASSENGER'S JOURNEY INVOLVES AN ULTIMATE DESTINATION OR STOP IN COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE THE WARSAW CONVENTION MAY BE APPLICABLE AND THE CONVENTION GOVERNS AND IN MOST CASES LIMITS THE
LIABILITY OF CARRIERS FOR DEATH OR PERSONAL INJURY AND IN RESPECT OF LOSS OF OR DAMAGE TO BAGGAGE. SEE ALSO NOTICES HEADED ADVICE TO INTERNATIONAL FLIGHT PASSENGERS ON LIMITATION OF LIABILITY' AND 'NOTICE OF BAGGAGE LIABILITY LIMITATIONS'.
YOUR COMMENTS ARE OF THE UTMOST IMPORTANCE TO US TO MONITOR OUR PERFORMANCE. TO SHARE YOUR TRAVEL EXPERIENCE WITH US, OUR CUSTOMER CARE DEPARTMENT CONTACT DETAILS CAN BE LOCATED AT http://www.flysaa.com/za/en/contact_us.action
We would like to thank you for booking your flight with South African Airways
Please find important details regarding your reservation below:
A Passenger Itinerary and Receipt will be emailed to you once your e-ticket has been issued.
You will need to carry this with you during your journey, along with positive identification. If you do not receive communication via email from us with your e-ticket confirmation within 12 hours, please contact your closest South African Airways office.
We trust that you will have a pleasant trip and utilise our online services in future, to access SAA's lowest fare and comprehensive array of services and benefits.
Try our on-line check-in and see how much time you save. Now you can save time at the airport by using South African Airways' On-line Check-in service. Use On-line Check-in to beat the queues at the check-in desk and so enjoy faster progress through the airport and onto your flight.
Cape Town (CPT) - Johannesburg (OR Tambo) (JNB)
Total price for all passengers including tax:
Prices are shown in South African Rand (ZAR)
SA 334 - Seat not pre-selected
SA 334 - Seat not pre-selected
SA 334 - Seat not pre-selected
SA 334 - Seat not pre-selected
Payment & delivery details
Payment method: Credit Card
Note : On the day of departure the traveller must only present a valid form of identification such as an ID book, passport (for international travel) or drivers licence and the e-ticket receipt. Failure to comply with any of these requirements will result in the boarding pass NOT being issues
Domestic : one and a half hours
USA flights : three hours
Other international : two and a half hours
Boarding gate closure times
Boarding gates close 15 minutes prior to departure on domestic flights and 20 minutes for international flights. The boarding gates close 30 minutes prior to departure for flights between Cape Town and Durban.
Passengers who fail to present themselves at the boarding gate before the stipulated time for closure will be denied travel without compensation.
Pre-seating is not guaranteed and is subject to timeous check-in and aircraft configuration.
Passport, Visa and health information
Please note that depending upon the country of citizenship, Passport, Visa and/or health requirements may apply. It is the responsibility of the Traveller to ensure that they have the correct travel documents. Please check the requirements with the Consulate or Embassy of all countries on your itinerary in this regard. Failure to comply with Passport, Visa and/or health requirements may result in denied boarding. SAA shall not be responsible for any loss incurred as a result thereof.
A service fee will be charged for passengers intending to collect or purchase a ticket at the following domestic airports: JNB, CPT, DUR, PLZ and ELS OR at an SAA City Ticketing Office.
The Airport Ticketing Office (ATO) service fee is R200.00 per ticket for domestic departures and R500.00 for international departures.
The City Ticketing Office (CTO) service fee is R100.00 per ticket for domestic departures and R250 for international departures and is inclusive of VAT.
Pick n Pay service fee is R89 per ticket and is inclusive of VAT.
Note: Service Fees are not applicable when you select the "Pay later" option and then pay for your reservation on flysaa.com.
Print off our Johannesburg travel guide packed with essential information on the city including advice on transport options at airport, tips on getting around the city, restaurant suggestions, reviews on what to see and do in the city and much more..
As you read these conditions, please note that:
1.1. "We", "our" "ourselves" and "us" means South African Airways (Proprietary) Limited.
1.2. "You", "your" and "yourself" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "Passenger")
1.3. "AGREED STOPPING PLACES" means those places, except the place of departure and the place of destination, set out in the Ticket as scheduled stopping place on your route.
1.4. "AIRLINE DESIGNATOR CODE" means the two-characters or three letters which identify
particular air carriers.
1.5. "AUTHORISED AGENT" means a passenger sales agent who has been appointed by us to represent us in the sale of air transportation on our services.
1.6. "BAGGAGE" means your personal property accompanying you in connection with your trip.
Unless otherwise specified, it consists of both your Checked and Unchecked Baggage.
1.7. "BAGGAGE CHECK," means those portions of the Ticket which relate to the carriage of your
1.8. "BAGGAGE IDENTIFICATION TAG" means a document issued solely for identification of Checked Baggage.
1.9. "CARRIER" means an air carrier other than ourselves, whose airline designator code appears on your Ticket or on a Conjunction Ticket.
1.10. "CHECKED BAGGAGE" means Baggage of which we take custody and for which we have issued a Baggage Check.
1.11. "CHECK-IN DEADLINE" means the time limit specified by the airline by which you must have completed check-in formalities and received your boarding pass.
1.12. "CONDITIONS OF CONTRACT" means those statements contained in or delivered with Ticket or Itinerary/Receipt, identified as such and which incorporate by reference, these Conditions of Carriage and notices.
1.13. "CONJUNCTION TICKET" means a Ticket issued to you with relation to another Ticket which together constitute a single contract of carriage.
1.14. "CONVENTION" means whichever of the following instruments are applicable:
1.14.1. the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed as Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention);
1.14.2. the Warsaw Convention as amended at The Hague on 28 September 1955;
1.14.3. the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975);
1.14.4. the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975);
1.14.5. the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975);
1.14.6. Guadalajara supplementary Convention (1961) (Guadalajara)
1.14.7. the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal on 28th May 1999.
1.15. "COUPON" means both a paper Flight Coupon and an Electronic Coupon, each of which entitle the named passenger to travel on the particular flight identified on it.
1.16. "DAMAGE" includes death, wounding, or bodily injury to a Passenger, loss, partial loss, theft or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us.
1.17. "DAYS" means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.
1.18. "ELECTRONIC COUPON" means an electronic flight coupon or other value document held in our database.
1.19. "ELECTRONIC TICKET" means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a boarding document.
1.20. "FLIGHT COUPON" means that portion of the Ticket that bears the notation "good for passenger," or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.
1.21. "FORCE MAJEURE" means unusual and unforeseeable circumstances beyond your control, the consequences of which could not have been avoided even if all due care had been exercised.
1.22. "ITINERARY/RECEIPT" means a document we issue to Passengers travelling on Electronic Tickets that contain the Passenger's name, flight information and notices.
1.23. "PASSENGER" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "you", "your" and "yourself").
1.24. "PASSENGER COUPON" or "PASSENGER RECEIPT" means that portion of the Ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you. 1.25. "SDR" means a Special Drawing Right as defined by the International Monetary Fund.
1.26. "STOPOVER" means the scheduled stop on your journey, at a point between the place of departure and the place of destination.
1.27. "TARIFF" means the published fares, charged and/or related Conditions of Carriage of an airline filed, where required, with the appropriate authorities.
1.28. "TICKET" means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by us or on our behalf, and includes the conditions of Contract, notices and Coupons.
1.29. "UNCHECKED BAGGAGE" means any of your baggage other than Checked Baggage.
2.1.1.Except as provided in Articles 2.2, 2.4 and 2.5, our Conditions of Carriage apply only on those flights, or flight segments, where our name or Airline Designator Code is indicated in the carrier box of the Ticket for that flight or flight segment and in any cases where we have a legal liability to you.
2.1.2.These Conditions also apply to gratuitous and reduced fare carriage except to the extent that we have provided otherwise in our rules or regulations or in the relevant contracts, passes or tickets.
2.2. CHARTER OPERATIONS
2.2.1.If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the Ticket.
2.3. CODE SHARES
2.3.1.On some services we have arrangements with other carriers known as "Code Shares". This means that even if you have a reservation with us and hold a ticket where our name or airline designator code is indicated as the carrier, another carrier may operate the aircraft. If such arrangements apply we will advise you of the carrier operating the aircraft at the time you make a reservation.
2.4. OVERRIDING LAW
2.4.1.These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or applicable law in which event such Tariffs or laws shall prevail.
2.4.2.If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.
2.5. CONDITIONS PREVAIL OVER REGULATIONS
2.5.1.Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations we may have, dealing with particular subjects, these Conditions of Carriage shall prevail.
3.1. GENERAL PROVISIONS
3.1.1.We will provide carriage only to the Passenger named in the Ticket, and you may be required to produce appropriate identification.
3.1.2.A Ticket is not transferable.
3.1.3.Some Tickets are sold at discounted fares which may be partially or completely non‑
refundable. You should choose the fare best suited to your needs. You may also wish
to ensure that you have appropriate insurance to cover instances where you have to
cancel your Ticket.
3.1.4.If you have a Ticket, as described in 3.1.3 above, which is completely unused, and you are prevented from travelling due to Force Majeure, provided that you promptly advise us and furnish evidence of such Force Majeure, we will provide you with a credit of the non-refundable amount of the fare, for future travel on us, subject to deduction of a reasonable administration fee.
3.1.5.The Ticket is and remains at all times the property of the issuing carrier. 3.1.6.Requirement for a ticket.
3.1.6.a. Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for the flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise than by us or our Authorised Agent. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name and delivered to you.
3.1.7.Loss, etc, of ticket.
3.1.7.a. In case of loss or mutilation of a Ticket (or part of it) by you or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, upon your request we will replace such Ticket (or part of it) by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and you sign an agreement to reimburse us for any costs and losses, up to the value of the original ticket, which are necessarily and reasonably incurred by us or another carrier for misuse or fraud of the Ticket. We will not claim reimbursement from you for any such losses which result from our own negligence. The issuing carrier may charge a reasonable administration fee for this service unless the loss or mutilation was due to the negligence of the issuing carrier, or its agent.
3.1.7.b. Where such evidence is not available or you do not sign such an agreement, the carrier issuing the new Ticket may require you to pay up to the full Ticket price for a replacement Ticket, subject to refund if and when the original issuing carrier is satisfied that the lost or mutilated Ticket has not been used before the expiry of its validity. If, upon finding the original Ticket before the expiry of its validity, you surrender it to the carrier issuing the new Ticket, the foregoing refund will be processed at the time.
3.1.8.A ticket is valuable and you should take appropriate measures to safeguard it and ensure it is not lost or stolen.
3.2. PERIOD OF VALIDITY
3.2.1.Except as otherwise provided in the Ticket, these Conditions, or in applicable Tariffs, (which may limit the validity of a ticket, in which case the limitation will be shown on the Ticket), a Ticket is valid for:
3.2.1.a. one year from the date of issue in respect of international travel, as defined in the Convention; or
3.2.1.b. six months from the date of issue in respect of domestic travel wholly within the borders of the Republic of South Africa; or
3.2.1.c. subject to the first travel occurring within one year or six months from the date of issue of the Ticket, as the case may be for international and domestic travel respectively, one year from the date of first travel under the Ticket in respect of international travel and six months from the date of first travel under the Ticket in respect of domestic travel.
3.2.2.When you are prevented from travelling within the period of validity of the Ticket because at the time you request reservations we are unable to confirm a reservation, the validity of such Ticket will be extended, or you may be entitled to a refund in accordance with Article 11.
3.2.3.If after having commenced your journey, you are prevented from travelling within the period of validity of the Ticket by reason of illness, we may extend the period of validity of your Ticket until the date when you become fit to travel or until our first flight after such date, from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. When the flight coupons remaining in the Ticket, or in the case of an Electronic Ticket, the electronic coupon, involve one or more Stopovers, the validity of such Ticket may be extended for not more than three months from the date shown on such certificate. In such circumstances, we will similarly extend the period of validity of Tickets of other members of your immediate family accompanying you.
3.2.4.In the event of death of a Passenger en route, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity. In the event of death in the immediate family of a Passenger who has commenced travel, the validity of the Passenger's Tickets and those of his or her immediate family who are accompanying the Passenger may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death.
3.3. COUPON SEQUENCE AND USE
3.3.1.The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. It forms an essential part of our contract with you. The Ticket will not be honoured and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket.
3.3.2.Should you wish to change any aspect of your transportation you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact us as soon as practicable and we will use reasonable efforts to transport you to your next Stopover or final destination, without recalculation of the fare.
3.3.3.Should you change your transportation without our agreement, we will assess the correct price for your actual travel. You will have to pay any difference between the price you have paid and the total price applicable for your revised transportation. We will refund you the difference if the new price is lower but otherwise, your unused Coupons have no value.
3.3.4.Please be aware that while some types of changes will not result in a change of fare, others, such as changing the place of departure (for example if you do not fly the first segment) or reversing the direction you travel, can result in an increase in price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee.
3.3.5.Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved. When a Ticket is originally issued without a reservation being specified, space may be later reserved subject to our Tariff and the availability of space on the flight requested.
3.3.6.Please be advised that in the event you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.
3.4. NAME AND ADDRESS OF CARRIER
3.4.1.Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket. Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the "carrier" box in the Ticket, or in the case of an Electronic Ticket, as indicated for our first flight segment in the Itinerary Receipt.
4.1. Stopovers may be permitted at Agreed Stopping Places subject to Government requirements and regulations.
4.2. Stopovers may be arranged with Carrier in advance and specified on the ticket.
5.1.1.Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with our Tariff in effect on the date of payment of your ticket for travel on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel, this may impact the fare to be paid.
5.2. TAXES, FEES AND CHARGES
5.2.1.Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the Ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of Ticket issuance. If there is an increase in tax, fee or charge shown on the Ticket, you will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after Ticket issuance, you will be obliged to pay it. Similarly, in the event any taxes, fees for charges which you have paid to us at the time of Ticket issuance are abolished or reduced such that they no longer apply to you, or a lesser amount is due, you will be entitled to claim a refund.
5.3.1.Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is issued unless another currency is indicated by us or our Authorised Agent, at or before the time payment is made (for example, because of the non-convertibility of the local currency). We may, at our discretion, accept payment in another currency.
6.1. RESERVATION REQUIREMENTS
6.1.1.We or our Authorised Agent will record your reservation(s). Upon request we will provide you with written confirmation of your reservation(s).
6.1.2.Certain fares have conditions which limit or exclude your right to change or cancel reservations. You should check the conditions that apply to your fare and we accept no responsibility for your failure to do so.
6.2. TICKETING TIME LIMITS
6.2.1.If you have not paid for the Ticket prior to the specified ticketing time limit, as advised by us or our Authorised Agent, we may cancel your reservation.
6.3. PERSONAL DATA
6.3.1.You recognise that personal data has been given to us for the purposes of making a reservation, purchasing a Ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with your travel. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, Authorised Agents, government agencies, other Carriers or the providers of the above mentioned services. We shall not be liable to you for any loss or expense incurred due to our use or transmission of such data unless the loss or expense was due to our negligence. You may be required, by government regulations, to provide specific personal data or information to us, including information to enable us to notify family members in the event of an emergency. Failure by you to provide personal data required by the airline and / or relevant authorities of the country to which, or within which you will be travelling may result in you not being accepted for carriage.
6.4.1.We will endeavour to honour advance seating requests; however, we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.
6.5. SERVICE CHARGE WHEN SPACE NOT OCCUPIED
6.5.1.A service charge, in accordance with our regulations, may be payable if you fail to use space for which a reservation has been made.
6.6. RECONFIRMATION OF RESERVATIONS
6.6.1.Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. We will advise you when we require reconfirmation, and how and where it should be done. If it is required and you fail to reconfirm, we may cancel your onward or return reservations. However, if you advise us you still wish to travel, and there is space on the flight, we will reinstate your reservations and transport you. If there is no space on the flight we will use reasonable effects to transport you to your next or final destination.
6.6.2.You should check the reconfirmation requirements of any other Carriers involved in your journey with them. Where it is required, you must reconfirm with the Carrier whose code appears for the flight in question on the Ticket.
6.7. CANCELLATION OF ONWARD RESERVATIONS
6.7.1.Please be advised that if you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.
7.1. Check-in Deadlines are different at every airport and we recommend that you inform yourself about these Check-in Deadlines and honour them. Your journey will be smoother if you allow yourself ample time to comply with the Check-in Deadlines. We reserve the right to cancel your reservation if you do not comply with the Check-in Deadlines indicated. We or our Authorised Agents will advise you of the Check-in Deadline indicated. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadlines. Check-in Deadlines for our flights can be found in our timetable, or may be obtained from us or our Authorised Agents.
7.2. You must personally be present at check-in, with your checked baggage. No 3rd party check-in is allowed. You may not be accepted for carriage if you fail to personally present yourself for check-in.
7.3. You must be present at the boarding gate not later than the time specified by us when you check-in.
7.4. We may cancel the space reserved for you if you fail to arrive at the boarding gate in time. 7.5. We will not be liable to you for any loads or expense incurred due to your failure to comply with the provisions of this Article.
8.1. RIGHT TO REFUSE CARRIAGE
In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights. In this circumstance you will be entitled to a refund. We may also refuse to carry you or your Baggage if one or more of the following have occurred or we reasonably believe may occur:
8.1.1.such action is necessary in order to comply with any applicable government laws, regulations, or orders;
8.1.2.the carriage of you or your Baggage may endanger or affect the safety, health and materially affect the comfort of other passengers or crew;
8.1.3.your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;
8.1.4.you have committed misconduct on a previous flight, and we have reason to believe
that such conduct may be repeated;
8.1.5.you have refused to submit to a security check;
8.1.6.you have not paid the applicable fare, taxes, fees or charges;
8.1.7.you do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew, against receipt, when so requested;
8.1.8.you present a Ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorised Agent, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named on the Ticket;
8.1.9.you have failed to comply with the requirements set forth in Article 3.3 above concerning coupon sequence and use, or you present a Ticket which has been issued or altered in any way, other than by us or our Authorised Agent, or the Ticket is mutilated;
8.1.10. you fail to observe our instructions with respect to safety or security;
8.1.11. any other reason or circumstance exists which in our reasonable opinion entitles us to refuse to carry you or your Baggage;
8.1.12. you have previously committed one of the acts or omissions referred to above.
8.2. SPECIAL ASSISTANCE
8.2.1.Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements they may have at the time of ticketing, and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements, but our regulations or government regulations may apply to the transport of such passengers copies of which can be obtained from the SAA's local representative office. Special Assistance passengers may not be seated near an Emergency Exit.
8.3.1.If the Carrier believes that the aircraft weight limitation or seating capacity would otherwise be exceeded Carrier will decide in its reasonable discretion and subject to the provisions of articles 9.6.3 and 10.2.4 of these General Conditions of Carriage, which Passengers and Baggage shall be carried.
9.1. FREE BAGGAGE ALLOWANCE
9.1.1.You may carry some Baggage, free of charge, subject to our conditions and limitations, which are available upon request from us or our Authorised Agents and are available on our website www.flysaa.com. Checked baggage will only be accepted for flights you are travelling on.
9.2. EXCESS BAGGAGE
9.2.1.You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available from us upon request and are available on our website www.flysaa.com.
9.3. ITEMS UNACCEPTABLE AS BAGGAGE
9.3.1.You must not include in your Baggage:
188.8.131.52. items which do not constitute Baggage as defined in Article 1;
184.108.40.206.items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations (further information is available from us on request);
220.127.116.11.items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to;
18.104.22.168. items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request;
9.3.2.Firearms and ammunition of any nature are prohibited from carriage as, or within Checked Baggage. We may accept such items as part of your baggage allowance and will provide you with assistance in the acceptance of such items. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in 9.3.1.
9.3.3.Weapons such as swords, knives and similar items may be accepted as Checked Baggage, at our discretion, but will not be permitted in the cabin of the aircraft.
9.3.4.You must not include in Checked Baggage, fragile or perishable items, artwork, money, jewellery, precious metals, computers, personal electronic devices, cellular telephones, cameras, audio and video equipment, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.
9.3.5.If, despite being prohibited, any items referred to in 9.3.1, 9.3.2 and 9.3.4 are included in your Baggage, such inclusion is entirely at your own risk, shall be without prejudice to any rights we may have in respect of such contravention and we shall not be responsible for any loss of or damage to such items in excess of the limitation of liability and subject to such defenses as applicable under the Convention.
9.4. RIGHT TO REFUSE CARRIAGE
9.4.1.Subject to paragraph 9.3.2 and 9.3.3, we will refuse to carry as Baggage the items described in 9.3, and we may refuse further carriage of any such items upon discovery. The right of search, whether exercised or not, constitute an agreement by us, either express or implied, to carry items within your Baggage which would otherwise be precluded from carriage.
9.4.2.We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers. Information about unacceptable items is available upon request. No item heavier than 32kg will be accepted for carriage and should be shipped as cargo.
9.4.3.We may refuse to carry as Baggage any item, due to safety, security or operational reasons, including Baggage which does not belong to you and which you have pooled* with your Baggage. *Baggage or items packed within your baggage that was passed on to you by a 3rd party, or baggage carried on behalf of someone else, the contents of which are not known to you must be declared to. The identification of such items, without you informing us could result in the refusal of carriage, and possible legal action. We do not accept liability for such Baggage and are entitled to an indemnity from you in respect of claims or losses incurred as a result of damage caused to it.
9.4.4.We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to us is available upon request.
9.5. RIGHT OF SEARCH
9.5.1.For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence of the purpose of determining whether you are in possession of or whether your Baggage contains any item described in 9.3.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with 9.3.2 or 9.3.3. If you are unwilling to comply with such request we may refuse to carry you and your Baggage. In the event a search or scan causes Damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence.
9.6. CHECKED BAGGAGE
9.6.1.Upon delivery to us of your Baggage which you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your Checked Baggage.
9.6.2.Checked Baggage must have your name or other personal identification affixed to it.
9.6.3.Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
9.6.4.You must present yourself and your baggage for check-in timeously. These flight closure times are available on our website www.flysaa.com.
9.6.5.Persons with reduced mobility may carry free of charge one wheelchair and/or other assertive devices they are dependent on.
9.6.6.Sporting equipment and or musical instruments must be presented in a hard-sided or appropriate case.
9.7. UNCHECKED BAGGAGE
9.7.1.We may specify maximum dimensions and/or weight for Baggage which you carry on to the aircraft. If we have not done so, Baggage which you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Baggage cannot be stored in this manner, it must be carried as Checked Baggage.
9.7.2.Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements in 9.7.1 above, will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You may have to pay a separate charge for this service.
9.8. COLLECTION AND DELIVERY OF CHECKED BAGGAGE
9.8.1.Subject to Article 9.6.3, you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should you not collect it within reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months of the time it is made available, we may dispose of it without any liability to you.
9.8.2.Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to delivery of the Checked Baggage.
9.8.3.If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage and if required by us, such person shall furnish adequate security to reimburse us for any loss, damage or expense which may be incurred by us as a result of such delivery.
If we agree to carry your animals they will be carried subject to the following conditions:
9.9.1.You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied with valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit failing which, they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by us, which are available on request;
9.9.2.If accepted Baggage, the animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate. Animals will not be carried in the passenger cabin of the aircraft. They will be carried, suitably containerised, in the cargo compartment of the aircraft.
9.9.3.Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free Baggage allowance, subject to conditions specified by us, which are available on request.
9.9.4.Where carriage is not subject to the liability rules of the Convention, we are not responsible for injury to or loss, sickness or death of an animal which we have agreed to carry unless we have been negligent;
9.9.5.We will have no liability in respect of any such animal not having all the necessary exit, entry, health and other documents with respect to the animal's entry into or passage through any country, state or territory and the person carrying the animal must reimburse us for any fines, cost, losses or liabilities reasonably imposed or incurred by us as a result.
10.1.1. The flight time shown in timetables may change between the date of publication and date you actually travel. We do not guarantee them to you and they do not form part of your contract with us.
10.1.2. Before we accept your booking, we will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket. It is possible we may need to change the scheduled flight time subsequent to issuance of your Ticket. If you provide us with contact information, we will endeavour to notify you of any such changes. If, after you purchase your Ticket, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternative flight which is acceptable to you, you will be entitled to a refund in accordance with Article 11.2.
10.2. CANCELLATION, REROUTING, DELAYS, ETC.
10.2.1. We will take all necessary and reasonable measures to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/ aircraft.
10.2.2. Except as otherwise provided by the Convention and the EU Regulation 261 / 2004 where applicable , if we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall, at your option, either:
10.2.2.1. carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or
10.2.2.2. within a reasonable period of time re-route you to the destination shown on your Ticket by our own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference; or
10.2.2.3. Make a refund in accordance with the provisions of Article 11.2
10.2.3. Upon the occurrence of any of the events set out in Article 10.2.2, except as otherwise provided by the Convention and EU Regulation No 261 / 2004 where applicable the options outlined in Article 10.2.2.1 through 10.2.2.3 are the sole and exclusive remedies available to you and we shall have no further liability to you.
10.2.4. If we are unable to provide previously confirmed space, we shall provide compensation to those Passengers denied boarding or involuntarily downgraded in accordance with applicable law and our denied boarding compensation policy.
11.1. We will refund a Ticket or any unused portion, in accordance with the applicable fare rules of Tariff, as follows:
11.1.1. Except as otherwise provided in this Article, we shall be entitled to make a refund either to the person named in the Ticket or to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment.
11.1.2. If a Ticket has been paid for by a person other than the Passenger name in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or to that person's order.
11.1.3. Except in the case of a lost Ticket, refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons.
11.1.4. Subject to production of such documents as required by the Carrier and the exercise of reasonable precautions by us, if a refund is made to anyone holding himself or herself out as a person to whom such refund may be made, that shell be deemed a proper refund and shall discharge us from liability and any further claim for refund from you or from anyone else.
11.2. INVOLUNTARY REFUNDS
11.2.1. If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund shall be:
22.214.171.124. if no portion of the Ticket has been used, an amount equal to the fare paid;
126.96.36.199. if a portion of the Ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used;
188.8.131.52. upon acceptance of a refund by the Passenger on the purchase of a ticket under these circumstances, we shall be released from any further liability. 11.3. VOLUNTARY REFUNDS
11.3.1. If you are entitled to a refund of your Ticket for reasons other than those set out in 11.2, the amount of the refund shall be:
184.108.40.206. If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees;
220.127.116.11. If a portion of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees.
11.4. REFUND ON LOST TICKET
11.4.1. If you lose your Ticket or portion of it, upon furnishing us with satisfactory proof of the loss, and payment of a reasonable administration charge, refund will be made as soon as practicable after the expiry of the validity period of the Ticket, on condition:
18.104.22.168. That the lost Ticket, or portion of it, has not been used, previously refunded or replaced, (except where the use, refund or replacement by or to a third party resulted from our own negligence);
22.214.171.124. That the person to whom the refund is made undertakes, in such form as may be prescribed by us, to repay to us the amount refunded in the event of misuse or fraud and/or to the extent that the lost Ticket or portion of it is used by a third party (except where the use, refund or replacement by or to a third party resulted from our own negligence);
11.4.2. If we or our Authorised Agent lose the Ticket or portion of it, the loss shall be our responsibility.
11.5. RIGHT TO REFUSE REFUND
11.5.1. We may refuse a refund where application is made after the expiry of the validity of the Ticket.
11.5.2. We may refuse a refund on a Ticket which has been presented to us, or to Government officials, as evidence of intention to depart from the country, unless you establish to our satisfaction that you have permission to remain in the country or that you will depart from that country by another carrier or another means of transport.
11.6.1. We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket.
11.7. BY WHOM TICKET REFUNDABLE
11.7.1. Voluntary refunds will be made only by the carrier which originally issued the Ticket or by its agent if so authorised.
12.1.1. If, in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.
12.1.2. If you conduct yourself in a manner described in Paragraph 12.1.1 above, you will reimburse us for all claims, losses, fines, penalties or expenses, including, but not limited to, all costs arising from the diversion of the aircraft for the purpose of offloading you and all losses suffered or incurred by us, our Agents, employees, independent contractors, passengers and any third party in respect of death, injury, loss, damage or delay to other persons or to property, arising from your misconduct.
12.2. ELECTRONIC DEVICES
12.2.1. For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, compact disk players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
12.2.2. If you fail to comply with 12.2.1, we reserve the right to retain such electronic devices until the termination of your flight or until such time is required under local law.
13.1. If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party such as hotel reservations or car rental, in doing so we act only as your agent. The terms and conditions of the third party service provider will apply. We are not liable to the third party for the cost of the services provided and you agree to reimburse us in respect of such costs.
13.2. If we are also providing surface transportation to you, other conditions may apply to such surface transportation. Such conditions are available from us upon request.
14.1.1. You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.
14.1.2. We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
14.2. TRAVEL DOCUMENTS
14.2.1. Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.
14.3. REFUSAL OF ENTRY
14.3.1. If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.
14.4. PASSENGER RESPONSIBLE FOR FINES, DETENTION COST, ETC.
14.4.1. If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred. We may in our discretion apply towards such payment or expenditure the value of any unused carriage on your ticket, or any of your funds in our possession.
14.5. CUSTOMS INSPECTION
14.5.1. If required, you shall attend inspection of your Baggage, by customs or other Government officials. We are not liable to you for any Damage suffered by you in the course of such inspection or through your failure to comply with this requirement unless caused by our negligence or that of our agents.
14.6. SECURITY INSPECTION
14.6.1. You shall submit to any security checks by Governments, airport officials, Carriers or by us. We are not liable to you for any Damage suffered by you in the course of such security checks or through your failure to comply with this requirement unless caused by our negligence or that of our agents.
15.1. Carriage to be performed by us and other Carriers under one Ticket, or a Conjunction Ticket is regarded as a single operation for the purpose of the Convention. However, your attention is drawn to Article 16.3.2.
16.1. The liability of South African Airways (Proprietary) Limited and each Carrier involved in your journey will be determined by its own Conditions of Carriage. Our liability provisions are as described in this article.
16.2. Unless otherwise stated herein, international travel, as defined in the Convention, is subject to the liability rules of the Convention. Reference is made to the special agreement we apply (see Article 16.4).
16.3. Where your carriage is not subject to or not inconsistent with the liability rules of the Convention, the following rules shall apply:
16.3.1. Any liability we have for Damage, will be reduced by any negligence, wrongful act or omission on your part which causes or contributes to the Damage in accordance with applicable law.
16.3.2. We will be liable only for Damage occurring during carriage on flights or flight segments where our Airline Designator Code appears in the carrier box of the Ticket for that flight or flight segment. If we issue a Ticket or if we check Baggage for carriage on another carrier, we do so only as agent for the other carrier. Nevertheless, with respect to Checked Baggage, you may make a claim against the first or last carrier.
16.3.3. We will not be liable for Damage to Unchecked Baggage.
16.3.4. We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same. 16.3.5. Except in the case of and act or omission done with intent to cause Damage or recklessly and with knowledge that Damage would probably result, our liability in the case of Damage to Checked Baggage shall be limited to SDR 19 per kilogram and in the case of Damage to Unchecked Baggage shall be limited to SDR 332 per passenger, where the Warsaw Convention applies to your journey, or 1,131 SDRs for Checked and Unchecked baggage where the Montreal Convention applies to your journey, provided that in either case if in accordance with applicable law different limits of liability are applicable such different limits shall apply. If the weight of the Baggage is not recorded on the Baggage Check, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free baggage allowance for the class of carriage concerned. If in the case of Checked Baggage a higher value is declared in writing pursuant to an excess valuation facility, our liability shall be limited to such higher declared value.
16.3.6. Except where other specific provision is made in these Conditions, we shall be liable to you only for recoverable compensatory Damages for proven losses and costs in accordance with the Convention.
16.3.7. We are not liable for any Damage caused by your Baggage. You shall be responsible for and shall reimburse us in respect of any Damage caused by your Baggage to other persons or property, including our property.
16.3.8. Our liability for Damage to articles not permitted to be contained in Checked Baggage under 9.3, including fragile or perishable items, items having a special value, electronic devices, jewellery, precious metals, computers, personal equipment, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples shall, subject to any defenses as may be available to us, not exceed the limits of liability as provided for under the Convention.
16.3.9. We are not responsible for damage to any sporting equipment or musical instruments not presented in a hard-sided or appropriate case. If there is no damage to the outside of the hard sided case we shall have no liability to the contents thereof.
16.3.1. We shall have no liability for any existing damaged baggage.
16.3.2. We shall have no liability for oversized, overweight or over packed baggage.
16.3.3. In the course of normal handling, your baggage may show evidence of use. We are not liable for conditions that result from normal wear and tear such as minor cuts, scratches, scuffs, dents and soiled baggage. We are not liable for protruding parts such as wheels, feet straps, handles including telescoping / pull handles, hangers, hooks, loose flaps, pockets or other attached items.
16.3.4. We are not responsible for damaged baggage due to manufacturer’s defects.
16.3.5. We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition. 16.3.6. The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, is without exception also applicable to our Authorised gents, servants, employees and representatives.
16.3.7. Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly so stated herein.
16.3.8. We shall have no liability for items checked in sacks or paper/plastic bags that do not have sufficient durability or do not have secure closures or do not provide sufficient protection to the contents.
16.4. INTERNATIONAL CARRIAGE - SPECIAL AGREEMENT
16.4.1. The provisions in this Article 16.4 do not bind any other Carriers involved in your journey unless expressly indicated by them to you.
16.4.2. We agree that in respect of all international carriage of Passengers, to which the Convention applies, performed on flights or flight segments where our Airline Designator Code appears in the carrier box of the Ticket for that flight or flight segment:
126.96.36.199. We shall not invoke the limitation of liability in Article 22(1) for any claim for damages under Article 17 of the Convention;
188.8.131.52. We shall not avail ourselves of any defence under Article 20(1) of the Convention with respect to the portion of such claim which does not exceed 113,100 SDR's;
184.108.40.206. we shall without delay, and in any event not later than twenty one (21) days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered;
220.127.116.11. without prejudice to paragraph 18.104.22.168 an advance payment shall not be less than the equivalent in ECU's of 16,000 SDR's per Passenger in the event of death;
22.214.171.124. an advance payment by us in terms hereof shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of our liability, but is not returnable, except if we prove that the damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger or in circumstances where it is subsequently proved that the person who received the advance payment caused, or contributed to, the damage by negligence or was not the person entitled to compensation.
16.5. Unless so expressly provided nothing herein contained shall waive any exclusion or limitation of liability or other defence available to us under the Convention or applicable laws. Without prejudice to the generality of the foregoing nothing herein contained shall waive any exclusion or limitation of liability or defence available to us under the Convention or applicable laws in relation to death, wounding or other bodily injury as against any public social insurance or similar body or any person who is liable to pay compensation or has paid compensation in respect of the death, wounding or other bodily injury. Such claims shall be subject to the limit in Article 22(1) and to the defences under Article 20(1) of the Convention. We will compensate the Passenger or the Passengers' dependants for recoverable compensatory damages in excess of payments received from any public social insurance or similar body.
16.5.1. DOMESTIC CARRIAGE IN SOUTH AFRICA
For all carriage on our domestic services within the Republic of South Africa to which the Convention does not apply, the limit of our liability to or for each Passenger for death, wounding or other bodily injury shall be the sum of R1,000,000 (one million rand) inclusive of legal fees and costs subject to proof of the quantum of the claim and that the incident was the result of or was caused by negligence on our part, provided that this limit shall not apply to acts or omissions done with intent to cause damage or recklessly and with knowledge that damage should probably result.
17.1. NOTICE OF CLAIMS
17.1.1. Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise.
17.1.2. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) Days of receipt of the Baggage for International travel and within 24 hours for Domestic travel. If your wish to file a claim or an action regarding delay of Checked Baggage you must notify us within seven (7) Days from the date the Baggage has been placed at your disposal. Every such notification must be made in writing and dispatched immediately after discovery of the damage or delay and at the latest within the time limits aforesaid.
17.2. LIMITATION OF ACTIONS
17.2.1. Any right to Damages shall be extinguished if an action is not brought within two (2) years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.
17.2.2. NOTE: For domestic carriage (i.e. wholly within the Republic of South Africa) the period of limitation shall be three years.
18.1. No agent, employee or representative of Carrier has authority to alter, modify or waive any provision of these Conditions of Carriage.
18.2. These General Conditions represent a binding contract between you and us. You must make sure that you have read carefully all of its provisions to ensure that you are prepared to be bound solely by its terms.
19.1. Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations and conditions as varied from time to time are important. They concern, amongst other things, the carriage of unaccompanied minors, pregnant women, sick passengers, restrictions on use of electronic devices and items, the on board consumption of alcoholic beverages and the carriage of animals.
Article 20 - Interpretation
20.1. The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of text.
Name of Carrier : South African Airways
Abbreviation of Name : SA
Category : South African Airways