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SAA flight review

31 Jan 2010

Who says Kulula has a monopoly on in-flight humour? I overheard an SAA flight steward saying to a passenger on our flight: "Sir, I see that you and your wife have been given seats in differnt rows of the plane. When the passenger arrives who's sitting next to you, I'll ask them if they will swap seats with your wife. Sorry Sir, if you were trying to avoid your wife."

boarding an SAA plane at Cape Town Airport

SAA were cheapest

We needed to get a flight from Cape Town to Durban to board our MSC Sinfonia Cruise. Last time we reviewed an SAA flight was on the 22nd Feb 2009, when we used our Voyager miles to purchase an SAA ticket, and the airport taxes they charged us resulted in the ticket costing more than a low cost carrier, so we're happy to say that this time from a cost perspective SAA were cheapest (yes, even cheaper than the low cost carriers).

South African Airways at Johannesburg Airport O.R. Tambo

The flight review

Check-in was relatively short at Cape Town Airport, boarded was on time and the Captain even announced on the flight that we would be 25m early to Durban.

SAA's very interesting Asian vegetarian roll

A difference between SAA & BA which comes across strongly, is that BA provides tastier meals. For the kiddies meal SAA provided one large roll for our 3-year-old, whereas BA provides 2 smaller and easier to handle rolls, and BA also provides dried fruits which SAA did not. I also discovered that South African Airways no longer serve tomato cocktails:(. Can you believe that I ordered an Asian vegetarian meal and got a tasteless roll with cheese and cucumber and too much margarine on it (see photo - I do hope this was an operational stuffup, and that SAA's chefs don't really think this constitutes Asian vegetarian fare).

What SAA think Asian vegetarian is

Aborted landing

The captain decided to abort his first try at a landing because of bird activity in the area (probably more on pilots minds since the Interlink bird strike grounded them for a while).

Express Shades

Express Shades at Durban International Airport were offering 30% off all shades purchased by MSC Sinfonia passengers. We took advantage and splashed out on a pair of polarised Oakleys and Ray Bans.

Express Shades special for the MSC Sinfonia

Getting to Cape Town Airport

We phoned Excite Taxi Services and within 15 minutes they were at our house. It cost R220 to get from Pinelands to Cape Town Airport. Give them a call at 021-4484444 if you need a transfer to Cape Town airport.

Excite taxi services

Email SAA sent to us

Dear Mrs J Doe,

Thank you for booking on flysaa.com and having made South African Airways the carrier of your
choice. A booking confirmation with important details regarding your flights will be mailed to you shortly.
BOOKING DETAILS
Reference Number : A
Airfare : ZAR 970
VAT & Taxes : ZAR 1168
Total : ZAR 2138
TRY OUR ON-LINE CHECK-IN AND SEE HOW MUCH TIME YOU SAVE
Now you can save time at the airport by using our ON-LINE CHECK-IN service.
Use On-line Check-in to beat the queues at the check-in desk and so enjoy faster progress through
the airport and onto your flight.
SUBSCRIBE TO OUR NEWSLETTER AND BENEFIT!
As a reader of our regular newsletter, you will always receive all the up to the minute information on
promotions, offers, destinations and all the important facts about South African Airways. Take
advantage and subscribe to our list now.
PAYMENT & DELIVERY DETAILS
Payment method : Credit Card
Delivery method : Electronic Ticket
Please click here to view the Conditions of Contract and Notice Of Liability Limitations.
FLIGHT DETAILS
Flight No Departing Arriving Class Aircraft
SA606 CPT at 09:00, 31 JAN 2010
DUR at 10:55, 31 JAN 2010
(L) 319
South African Airways (Proprietary) Limited Reg. No. 1997/022444/07
IMPORTANT NOTES
Changing or Cancelling your Reservation(subject to rules and conditions)
Changes and cancellations for domestic flights can be done conveniently around the clock via
flysaa.com.
For changes and cancellations for international flights or further questions regarding your online
booking dial 0861 FLYSAA/0861 359722 from within South Africa, or visit our Customer Care page
for other SAA Office contacts. Calls will be charged at Standard Rates.
Check-in times
Domestic : one and a half hours
USA flights : three hours
Other international : two and a half hours
Boarding Gates - Closure Times
Boarding gates close 15 minutes prior to departure on domestic flights and 20 minutes for
international flights. Passengers who fail to present themselves at the boarding gate before the
stipulated time for closure will be denied travel without compensation.
Pre-seating
Pre-seating is not guaranteed and is subject to timeous check-in and aircraft configuration.
Unaccompanied Minors
Reservations for Unaccompanied minors cannot be booked online. Please contact the Call Centre
for more information.
Pets
If you are traveling with pets, please call your local flysaa.com Call Centre on completion of your
booking.
Thank you for choosing South African Airways.
Africa's leading airline that takes you to your preferred journey, safely, comfortably and on time

Ticket details

ELECTRONIC TICKET
PASSENGER ITINERARY RECEIPT

FLYSAA SOUTH AFRICA DATE: 15 JANUARY 2010
JOHANNESBURG AGENT: 0001
JOHANNESBURG NAME: DOE/JOHN MR(ADT)
FQTV: SA123
IATA : 774 92800
TELEPHONE: +2711 978 1111

ISSUING AIRLINE : SOUTH AFRICAN AIRWAYSSOUTH AFRICAN AIRWAYS
TICKET NUMBER : ETKT 083 299
BOOKING REF : AMADEUS: ABCDEF, AIRLINE: SA/3LZWHD
FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST

CAPE TOWN INTER SA 0606 L 31JAN 0900 LSAOW 20K OK
DURBAN INTERNAT ARRIVAL TIME: 1055

AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT YOU
GAVE FOR REFERENCE AT RESERVATION TIME

ENDORSEMENTS : NONEND-/REF
PAYMENT : CC CA XXXXXXXXXXXX8088/EXP0911

FARE CALCULATION : CPT SA DUR350.00ZAR350.00END ABC

AIR FARE : ZAR 350
TAX : ZAR DE AB AN
TOTAL : ZAR 743

NOTICE
CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE
SUBJECT TO CONDITIONS OF CARRIAGE, WHICH ARE HEREBY INCORPORATED BY
REFERENCE. THESE CONDITIONS MAY BE OBTAINED FROM THE ISSUING CARRIER.

THE ITINERARY/RECEIPT CONSTITUTES THE 'PASSENGER TICKET' FOR
THE PURPOSES OF ARTICLE 3 OF THE WARSAW CONVENTION, EXCEPT WHERE THE
CARRIER DELIVERS TO THE PASSENGER ANOTHER DOCUMENT COMPLYING WITH THE
REQUIREMENTS OF ARTICLE 3.

NOTICE
IF THE PASSENGER'S JOURNEY INVOLVES AN ULTIMATE DESTINATION OR STOP IN
A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE THE WARSAW CONVENTION MAY
BE APPLICABLE AND THE CONVENTION GOVERNS AND IN MOST CASES LIMITS THE
LIABILITY OF CARRIERS FOR DEATH OR PERSONAL INJURY AND IN RESPECT OF
LOSS OF OR DAMAGE TO BAGGAGE. SEE ALSO NOTICES HEADED ADVICE TO
INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY' AND 'NOTICE OF
BAGGAGE LIABILITY LIMITATIONS'.

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