BA Nelspruit flight review
(from 11 February 2012 Comair British Airways suspended its Johannesburg to Nelspruit flights)
As usual the Cape Town to Nelspruit flights were exorbitantly expensive, so we first flew with Velvet Sky from Cape Town to Johannesburg and then from Johannesburg to Nelspruit with BA (Comair). British Airways started flying the JNB-NLP route on the 4th May 2010 in Boeing 737-300 aircraft, and the 25th April 2011 was the first time we flew the route. What a pleasure having more legroom after the cramped up Velvet Sky experience.
The check-in queue was short as usual. We were ushered to the check-in lady who asked where we were flying to. I replied Nelspruit, at which the lady who was walking away from the check-in said she was also flying to Nelspruit and asked why she had been told to go to the Kulula queue. The check-in lady said she had booked a Kulula flight to Nelspruit. I explained there are no Kulula flights to Nelspruit, and that if you book through the Kulula website you actually are flying a BA flight to Nelspruit. Eventually an understanding was reached, and the lady in front of us was checked-in.
The flight is over before you know it, we'd barely risen above the clouds before we started descending - well done BA staff on getting a snack pack out in time for us to munch on. The snack pack consisted of a packet of crisps, dried fruit, water and a little chocolate. The flight is so short that there simply isn't time for full meals to be handed out.
Lost luggage
Sadly, the trip ended off with one piece of luggage being lost (which happened to be our largest piece of luggage, with all of our clothes in it). A couple of other people's luggage also went missing. The Comair attendant cross-checked our luggage labels with the luggage we actually had, confirmed that it was missing and took down the details of where we were staying (Simbavati River Lodge and then onwards to White River). She said that they'd attempt to fly the luggage from Johannesburg to Nelspruit on the Airlink flight later in the afternoon (but Airlink was fully booked).
Comair said there was a problem with the conveyor belt in Johannesburg, and so the bag was never loaded onto the flight. Don't worry Comair, I know these things aren't necessarily your fault.
Cost
It cost us R1482 from Johannesburg to Nelspruit (for 2 adults, 1 toddler and 1 infant), although we ended up paying only R433 because of the Kulula moolah we'd accumulated on a Kulula credit card. On the way back from Nelspruit to Johannesburg, it cost us R1572 (although, again, we only paid R152 because of a second Kulula credit card we have!)
Reservation details from Johannesburg to Nelspruit
From: kulula.com confirmations [mailto:confirmations@kulula.com]
Sent: 03 April 2011 03:35 PM
To: info@southafrica.to
Subject: kulula.com confirmation ABC
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Important travel infoBring to the airportBring your booking reference and ID book, drivers licence or passport to check-in for your flight/s. Check-inAirport check-in counters opens 90 minutes before your flight departs and closes sharply 30 minutes before departure. It's not a good idea to check-in valuables like cameras, money, jewellery or anything else that's important to you. BaggageYou're allowed 1 free weighing up to a maximum of 20kg at check-in. Any excess weight over 20kg will cost an additional R25 per kilo at the airport. Save some money and purchase excess baggage at reduced rates (up to 50% discount) up to 24 hours prior to departure via our website or Contact Centre. Excess baggage is non-refundable after payment - so consider carefully before adding extra weight to your booking. Excess baggage is non-refundable after payment - so consider carefully before adding extra weight to your booking. On-board entertainment: kulula munchies and magazineRead our hilarious onboard magazine, the khuluma. This is guest edited by South Africa's top comedians. You can even take it home with you if you like. Onboard munchies – Take some cash or a credit card along and let our friendly crew hook you up with some yummy food from Woolies. We have all sorts to settle any craving. Changing your bookingThe fee for changing a booking will cost you R130 per person per sector. Bookings made via our Contact Centre or Airport Ticket Sales are charged at an additional R50 per person per sector (all fees are inclusive of vat), PLUS the difference between your old fare and the new fare available. Our tickets are non-refundable. If you can't make your flight, please don't forget to contact us more than 48 hours before scheduled departure to change your booking to another date, cause if you miss it without changing it first, you'll lose the full value of your ticket. What a waste! Name changesIf the person's name on the ticket needs to be changed, it will cost you R150 per name change online. It's cheaper to make these changes online and it's simple too. All you have to do is click on 'manage my bookings' and have your flight reference number handy. Changes made through the Contact Centre or Airport Ticket Sales will be charged an additional R50 service fee (inclusive of vat). Please note that only future dated bookings can be changed. Dangerous articlesDangerous articles (such as compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons and infectious substances) must not be carried in baggage. Ask us if you are unsure what items are regarded as dangerous, 'cause we can't allow you to travel with this sort of stuff in your bags. Unaccompanied minorsKids under 12 have to travel with at least one adult aged 16 years or older and unfortunately we don't accept unaccompanied minors, sorry. |
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Reservation details from Nelspruit to Johannesburg
kulula.com travel itinerary
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