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BA Nelspruit flight review

(from 11 February 2012 Comair British Airways suspended its Johannesburg to Nelspruit flights)

As usual the Cape Town to Nelspruit flights were exorbitantly expensive, so we first flew with Velvet Sky from Cape Town to Johannesburg and then from Johannesburg to Nelspruit with BA (Comair). British Airways started flying the JNB-NLP route on the 4th May 2010 in Boeing 737-300 aircraft, and the 25th April 2011 was the first time we flew the route. What a pleasure having more legroom after the cramped up Velvet Sky experience.

BA plane parked in Nelspruit

The check-in queue was short as usual. We were ushered to the check-in lady who asked where we were flying to. I replied Nelspruit, at which the lady who was walking away from the check-in said she was also flying to Nelspruit and asked why she had been told to go to the Kulula queue. The check-in lady said she had booked a Kulula flight to Nelspruit. I explained there are no Kulula flights to Nelspruit, and that if you book through the Kulula website you actually are flying a BA flight to Nelspruit. Eventually an understanding was reached, and the lady in front of us was checked-in.

The flight is over before you know it, we'd barely risen above the clouds before we started descending - well done BA staff on getting a snack pack out in time for us to munch on. The snack pack consisted of a packet of crisps, dried fruit, water and a little chocolate. The flight is so short that there simply isn't time for full meals to be handed out.

snackbox on the BA flight from Joburg to Nelspruit

Lost luggage

Sadly, the trip ended off with one piece of luggage being lost (which happened to be our largest piece of luggage, with all of our clothes in it). A couple of other people's luggage also went missing. The Comair attendant cross-checked our luggage labels with the luggage we actually had, confirmed that it was missing and took down the details of where we were staying (Simbavati River Lodge and then onwards to White River). She said that they'd attempt to fly the luggage from Johannesburg to Nelspruit on the Airlink flight later in the afternoon (but Airlink was fully booked).

Comair said there was a problem with the conveyor belt in Johannesburg, and so the bag was never loaded onto the flight. Don't worry Comair, I know these things aren't necessarily your fault.

Cost

It cost us R1482 from Johannesburg to Nelspruit (for 2 adults, 1 toddler and 1 infant), although we ended up paying only R433 because of the Kulula moolah we'd accumulated on a Kulula credit card. On the way back from Nelspruit to Johannesburg, it cost us R1572 (although, again, we only paid R152 because of a second Kulula credit card we have!)

British Airways plane at Cape Town International Airport

Reservation details from Johannesburg to Nelspruit

From: kulula.com confirmations [mailto:confirmations@kulula.com]
Sent: 03 April 2011 03:35 PM
To: info@southafrica.to
Subject: kulula.com confirmation ABC

kulula.com

Your booking reference: ABC

We have received payment and your booking has been confirmed.
Please quote the booking reference (left) for any correspondence with regard to this booking.

 Important information
  • Use your ID or drivers licence with the booking reference (above left) to check in for your flight/s 90 minutes prior to your flights scheduled departure time.

  • Read the important travel information section within this document.
    Alternatively visit kulula.com's 'info and customer care' page for more info and travel queries.

  • Be green, only print this if you need to and help us save a tree.

kulula.com travel itinerary

Flight

 

Time

Date

Airport

Stops

Flight

Airline

Seat status

Depart

09:15

Mon, 25 Apr 2011

O.R. Tambo (Jo'burg)

0

MN6251

 

Confirmed

Arrive

10:10

Mon, 25 Apr 2011

Nelspruit

Add flight itinerary to my calendar:  MS Outlook      GMail      Yahoo mail      Windows Live Hotmail

 

Travellers

 

Name(s)

Age group

Email

Phone

 

Jane Doe

ADT

info@southafrica.to

08111

 

John Doe

ADT

082111

 

Toddler Doe

CHD

 

Infant

INF  (DOB 2010-11-07)

 

 

kulula.com computer generated copy of tax invoice


 

 Invoice

Invoice date

Booking reference

Invoice no.

Sun, 03 Apr 2011

ABC

123

To

From

Jane Doe

kulula.com
1 Marignane Drive, Bonaero Park,
Kempton Park, 1619, South Africa
0861 (kulula) 585852
Vat reg no: 4840104261

Item qty

Description of item(s)

Sub total

3

kulula.com   flight fare  JNB  to  MQP -  Mon, 25 Apr 2011

R976.32

1

Infant charge(s)

65.79

Total

R1042.11

Vat at 14%

R145.89

Description of items for which VAT cannot be claimed

 

Airport Taxes and charges

R294.00

Grand total

R1482.00

KAREN, as a jetsetter you've earned R0.00 kulula moolah on this booking.

 Transaction details

Date

Payment type

Details

Total

Sun, 03 Apr 2011

CreditCard  payment received

FNB:2........1

R433.00

Sun, 03 Apr 2011

Jetsetters  payment received

kulula moolah

R1049.00

Grand total paid

R1482.00

Amount outstanding

R0.00

Important travel info

Bring to the airport

Bring your booking reference and ID book, drivers licence or passport to check-in for your flight/s.

Check-in

Airport check-in counters opens 90 minutes before your flight departs and closes sharply 30 minutes before departure. It's not a good idea to check-in valuables like cameras, money, jewellery or anything else that's important to you.

Baggage

You're allowed 1 free weighing up to a maximum of 20kg at check-in. Any excess weight over 20kg will cost an additional R25 per kilo at the airport. Save some money and purchase excess baggage at reduced rates (up to 50% discount) up to 24 hours prior to departure via our website or Contact Centre. Excess baggage is non-refundable after payment - so consider carefully before adding extra weight to your booking. Excess baggage is non-refundable after payment - so consider carefully before adding extra weight to your booking.

Infant's baggage
Infants under the age of 2 years are charged R75 per trip. For R75, you get to take 1 x checked bag weighing up to 10kg plus a collapsible pushchair and a child car seat.

kulula credit cardholders get an additional 5kgs free baggage by waving their super cool green credit card at the check-in counters.

On-board entertainment: kulula munchies and magazine

Read our hilarious onboard magazine, the khuluma. This is guest edited by South Africa's top comedians. You can even take it home with you if you like.

Onboard munchies – Take some cash or a credit card along and let our friendly crew hook you up with some yummy food from Woolies. We have all sorts to settle any craving.

Changing your booking

The fee for changing a booking will cost you R130 per person per sector. Bookings made via our Contact Centre or Airport Ticket Sales are charged at an additional R50 per person per sector (all fees are inclusive of vat), PLUS the difference between your old fare and the new fare available. Our tickets are non-refundable. If you can't make your flight, please don't forget to contact us more than 48 hours before scheduled departure to change your booking to another date, cause if you miss it without changing it first, you'll lose the full value of your ticket. What a waste!

Name changes

If the person's name on the ticket needs to be changed, it will cost you R150 per name change online. It's cheaper to make these changes online and it's simple too. All you have to do is click on 'manage my bookings' and have your flight reference number handy. Changes made through the Contact Centre or Airport Ticket Sales will be charged an additional R50 service fee (inclusive of vat). Please note that only future dated bookings can be changed.

No name changes will be permitted on Windhoek, Harare, Lusaka, Ndola, Vilanculos, Mauritius, Dar es Salaam, Livingstone or any Discovery flight bookings.

Dangerous articles

Dangerous articles (such as compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons and infectious substances) must not be carried in baggage. Ask us if you are unsure what items are regarded as dangerous, 'cause we can't allow you to travel with this sort of stuff in your bags.

Unaccompanied minors

Kids under 12 have to travel with at least one adult aged 16 years or older and unfortunately we don't accept unaccompanied minors, sorry.

 

Reservation details from Nelspruit to Johannesburg

kulula.com travel itinerary

Flight

 

Time

Date

Airport

Stops

Flight

Airline

Seat status

Depart

10:40

Fri, 29 Apr 2011

Nelspruit

0

MN6252

 

Confirmed

Arrive

11:35

Fri, 29 Apr 2011

O.R. Tambo (Jo'burg)

kulula.com computer generated copy of tax invoice

 

 Invoice

Invoice date

Booking reference

Invoice no.

Sun, 03 Apr 2011

a

12

To

From

Karen  Baker

kulula.com
1 Marignane Drive, Bonaero Park,
Kempton Park, 1619, South Africa
0861 (kulula) 585852
Vat reg no: 4840104261

Item qty

Description of item(s)

Sub total

3

kulula.com   flight fare  MQP  to  JNB -  Fri, 29 Apr 2011

R994.74

1

Infant charge(s)

65.79

Total

R1060.53

Vat at 14%

R148.47

Description of items for which VAT cannot be claimed

 

Airport Taxes and charges

R363.00

Grand total

R1572.00

ROBERT, as a jetsetter you've earned R0.00 kulula moolah on this booking.

 

 Transaction details

Date

Payment type

Details

Total

Sun, 03 Apr 2011

CreditCard  payment received

FNB:1........1

R152.00

Sun, 03 Apr 2011

Jetsetters  payment received

kulula moolah

R1420.00

Grand total paid

R1572.00

Amount outstanding

R0.00

Important travel info

 


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