1time Durban review

1time v Mango v Kulula Battle of the low cost airlines

This is a review of our 1time flight from Durban to Cape Town. We flew with Kulula from Cape Town to Durban on the 29th Jan 2011, staying at Southern Sun's Garden Court South Beach for 2 nights, then cruised with the MSC Sinfonia from Durban to Portuguese Island; before finally flying from Durban with 1time to Cape Town.

We arrived at the King Shaka International Airport really early, at 11am for our 5:30pm flight, and were disappointed that 1time wouldn't allow us to check in our luggage until 3pm. This meant we couldn't get to the airport lounge we were planning on chilling out in. Instead, we relaxed at the Mug and Bean - which is almost like a business class lounge, with powerpoints all over the show and 15m free internet access. At 3pm we checked in (very short queue :), and enjoyed spending some time at the BidAir lounge.

The flight took off on time, and our little one was delighted to get the kiddie pack (with an outline to draw in with crayons provided, a packet of crisps and a little puzzle). The front toilet wasn't flushing properly. I'm becoming more convinced that 1time's MD80 series of aircraft are noiser than the Boeings operated by Kulula.

Our reservation

Tax Invoice and Booking Information
Your booking has been confirmed by payment of Credit Card as follows: 84APHW
Booking Details
Flight Details
Passenger Details
Bells and Whistles
Invoice Items
Invoice Date Tue, 11 Jan 2011
Name Cheap Flights South Africa Invoice No. 123
Booking Code xyz Booking Status Confirmed
Flight no Sector Flight Path Departure Date Departure Time Arrival Date Arrival Time
T6 647 Durban - Cape Town Durban - Cape Town Fri, 04 Feb 2011 17:35 Fri, 04 Feb 2011 19:45
First Name Last Name Gender Age Group email Cellphone Special Needs With Infant
Karen Baker Female Adult info@southafrica.to 0827124269 none with infant
Isabella Baker Female Child none none
Description Amount
Flight Nett Cost 1689.48
Total taxes and levies 291.00
Infant 43.86
Total vat 242.66
Total fare all vat, taxes and levies included (South African Rands) 2267.00

• This booking confirmation/VAT invoice together with our terms & conditions of carriage( a full copy of which is available on our website) constitute the terms of your contract with 1time
• �������� Your booking confirmation number, together with your RSA ID document, valid passport or drivers license will be required to check in
• ������� Check in opens 2 hours before scheduled departure time, and closes 30 minutes before departure time.
• ������ Passengers are advised to arrive for check in 90 minutes prior to departure time.
• ������ Checked baggage is limited to 20 kg's per passenger, and 1 small piece of hand baggage limited to 5 kg's.
• ������� Excess baggage will be charged at R 20 per kilogram
• ������ Dangerous articles, including flammable goods, poisons, gas cylinders, corrosives, infectious substances, firearms and explosives, should not be carried in your checked items.
• ������ Children under the age of 12 years must be accompanied by an adult aged 18 years or over.
• ������ Reservation changes may be made up to 2 hours before departure of the booked flight. Changes may be made on our website, through our call centre, or at any of our airport offices. A R 120 Change of Reservation fee, plus the difference in fare if applicable, will be charged per passenger, If the fare on the new flight is lower than the original fare, no refund will be issued. The above is also applicable to name changes.
• ������ A passenger that fails to check-in within the allocated time (between 2 hours and 30 minutes before scheduled departure time) will be regarded as a no show and will forfeit their seat and the portion of the fare that is allocated to that leg of the flight reservation
• ������ After confirmation of a reservation, no refunds will be granted under any circumstances, apart from the following:
• o    If a flight is cancelled by 1time.
• o    If 1time is unable to honour the passengers reservation resulting in the passenger being denied boarding.
• ������ Passengers requiring assistance must arrange this in advance through our call centre.
• ����� Lost or delayed baggage must be reported immediately on arrival. Passengers will be compensated for lost baggage to a maximum of USD 20 per kg of checked-in baggage.
• ������ 1time will not accept liability for losses or damages to valuable items such as, but not limited to, cell phones, jewelry, laptops, electronic items, cash, credit cards, documents, sunglasses, spectacles, fragile or perishable items packed in baggage.
• ������ Baggage is designed to protect it's contents. 1time will not accept liability for scratches, cosmetic or minor damage to baggage, nor for any items protruding from bags, such as handles or trolleys.

1time terms and conditions
terms and conditions of carriage
1. Check-in & Boarding
1. Your booking confirmation number (six digit
alphanumeric code on your confirmed booking) and proof
of identity (any of these VALID ORIGINAL forms of
Identification are accepted: RSA ID book; RSA driver's
license; passport; or temporary ID or Passport) will be
required when checking in. We DO NOT accept copies of
identity or temporary travel documents, whether certified
copies or not, as proof of identity.
2. Check-in desks open 2 hours before scheduled
departure time and close 30 minutes before scheduled
departure time for domestic flights and 45 minutes before
departure for regional (over border) flights. Operational
and safety constraints prevent us from checking in
passengers outside of these time periods.
Passengers are advised to check in 90 minutes before
scheduled departure time.
3. Seat numbers will be allocated at check-in.
4. An eCheck-in facility is available online for passengers
not carrying checked in baggage i.e. hand luggage
passengers only. The eCheck-in facility is available online
for check-in from 24 hours to 3 hours before the
scheduled departure of the flight.
5. Seats numbers that are allocated on our eCheck-in
platform will be confirmed at check-in.
2. Booking Confirmation
1. No tickets will be issued for travel.
2. The Booking Confirmation provided to you will quote a
Unique Booking Confirmation Number.
3. Your Booking Confirmation/VAT Invoice together with
our Terms & Conditions of Carriage constitute the terms of
your contract with 1time.
4. Airport levies, value added tax and insurance surcharges
imposed on air travel by Government or other authorities
are included on the tax invoice provided with your
Booking Confirmation. For regional flights please refer to
section 21.
5. A reservation is only valid and confirmed after payment
has been received. The heading of such a booking is TAX
INVOICE AND BOOKING CONFIRMATION.
6. A preliminary reservation awaiting payment is headed
PROFORMA TAX INVOICE AND BOOKING CONFIRMATION.
This is not a confirmed booking and will only be confirmed
on receipt of payment. Upon receipt of payment in full, a
TAX INVOICE AND BOOKING CONFIRMATION will be received
confirming the preliminary reservation and payment.
3. Reservation Changes
9. Children & Infants
1. Children under the age of 12 years must be
accompanied by an adult aged 16 years or older, who will
take responsibility for the child / children.
2. Infants under the age of 2 that sit on an adult's lap will
be charged a fee of R 50 per flight.
Each adult may only have one infant on their lap. Infants
will be granted 1 checked in bag weighing up to 10kg, plus
a collapsible push chair and a child car seat.
3. Adult fares apply to children 2 years and older.
10. Special Needs
1. Special needs passengers requiring assistance will be
accommodated in accordance with Civil Aviation Authority
(CAA) regulations.
CAA regulations limit 1time to 2 special needs passengers
per flight.
Passengers unable to ascend/descend aircraft stairs will
be loaded on selected flights only, due to operational
constraints.
2. Bookings for special needs passengers must be made via
the call centre. Arrangements for assistance for
passengers will be done during the booking process.
3. Subject to prior arrangement, wheelchairs may be
arranged for passengers to be used inside the airport
terminals and to and from the aircraft.
Should the passenger not be able to ascend/descend
stairs with assistance, a passenger aid unit can be
arranged.
4. Passengers with special needs who have not made prior
arrangements may be refused carriage.
11. Pregnant Passengers
1. The following is required from pregnant passengers that
are more than 28 weeks into their term:
Between 28 and 35 Weeks - A medical certificate stating
that the passenger is fit to fly, must be handed in to the
1time agent when checking in.
More than 36 weeks - Due to safety regulations,
passengers that are further than 36 weeks into their
pregnancy, may not be accepted for travel.
12. Firearms
1. Firearms (including but not limited to hand guns and/or
hunting rifles) and all ammunition are strictly prohibited,
whether in checked baggage or hand luggage.
13. Meals and beverages
1. Snacks, soft drinks and alcoholic beverages will be
on receipt of payment. Upon receipt of payment in full, a
TAX INVOICE AND BOOKING CONFIRMATION will be received
confirming the preliminary reservation and payment.
3. Reservation Changes
1. Reservation changes may be made up to 2 hours before
departure of the booked flight. Changes may be made on
our website, through our call centre, or at any of our
airport offices.
A R 120 Change of Reservation fee, plus the difference in
fare if applicable, will be charged per passenger per flight.
If the fare on the new flight is lower than the original fare,
no refund will be issued. If you are a corporate member
your negotiated rate will apply.
If the fare on the new flight is lower than the original fare,
no refund will be issued. The above is also applicable to
name changes.
2. Charges for reservation changes made through the
website, or through the call centre, may only be settled
with a credit card. Passengers requiring to pay cash for
Reservation changes, would need to make the changes at
the 1time ticket offices located in the applicable airport.
3. A passenger that fails to check-in within the allocated
time (between 2 hours and 30 minutes on national flights
and 45 minutes on regional flights, before scheduled
departure time) will be regarded as a no-show and will
forfeit their seat and the portion of the fare that is
allocated to that leg of the flight reservation.
A no-show is not entitled to a refund.
4. Refunds
1. AFTER CONFIRMATION OF A RESERVATION, NO REFUNDS WILL BE
GRANTED UNDER ANY CIRCUMSTANCES, APART FROM THE
FOLLOWING: IF A FLIGHT IS CANCELLED BY 1TIME; IF 1TIME IS
UNABLE TO HONOUR THE PASSENGERS RESERVATION RESULTING IN
THE PASSENGER BEING DENIED BOARDING.
1. Where a passenger elects to claim a refund for a denied
boarding or cancelled flight 1time will effect a refund to
the passenger's credit card account or issue a refund
cheque, as applicable.
2. Refunds are not permitted where a passenger failed to
check-in within the allocated time (between 2 hours and
30 minutes for national flights and 45 minutes for regional
flights, before departure time). This constitutes as a noshow.
3. Refunds for bookings made in a foreign currency will be
calculated on the original exchange rate at the time of
booking calculated back to the base currency being South
African Rand.
5. Denied Boarding
1. In the unlikely event that 1time is not able to provide a
seat for a confirmed booking the airline will, at the
passenger's election, refund all monies received in respect
of the ticket, or place the passenger on the next 1time
flight.
2. The airline will not provide meal or accommodation
vouchers or accept any further liability for denied
boarding, delayed flights or changes in flight schedules.
6. Cancelled Flights
1. Where a flight is cancelled due to reasons caused by
weather conditions, air traffic control, technical,
operational reasons, industrial unrest or an Act of God,
1time will, at the passenger's election:
l refund all monies received in respect of the confirmed
reservation
13. Meals and beverages
1. Snacks, soft drinks and alcoholic beverages will be
available for sale on board flights.
2. Alcohol brought on board by passengers may not be
consumed during flights.
14. Car Rental
1. Car rental services booked through our website
establish a contract directly between the passenger and
the car rental company. 1time is not a party to the
contract.
15. Accommodation
1. Accommodation services booked through our website
establish a contract directly between the passenger and
the accommodation provider. 1time is not a party to the
contract.
16. Travel Insurance
1. Travel insurance purchased through our website is
underwritten by Chartis Insurance.
The contact is directly between the passenger and
Chartis.
All claims are processed through Chartis and 1time is not a
party to the process.
1. Premier Lounge Access
1. Premier lounge access purchased through 1time Airline
is for access at the departing airport only.
18. Passenger Conduct
1. All 1time flights are non smoking.
2. Passengers are by law required to obey all lawful
commands given by the Captain or delegated crew.
3. Any passenger, who misbehaves, is disruptive or
threatens the safety of any other passenger or aircrew
member may be physically restrained and, when possible,
removed from the flight and will be arrested at the
destination airport.
4. Passengers who are guilty of misconduct will be subject
to prosecution according to Civil Aviation Regulations or
National Security Legislation.
5. If a diversion is necessitated by the misconduct of a
passenger, that passenger will be liable for costs incurred
by 1time.
19. Liability
1. In the event of an accident resulting in the death of, or
injury to, a passenger whilst on board an aircraft operated
by 1time or during the course of embarking or
disembarking, the amount of any damages payable by 1time
is limited to 100 000 Special Drawing Rights, provided it is
proved that such death or injury was caused by
negligence on the part of the airline.
20. Privacy and Security
1. Using a credit card to purchase air travel on 1time is a
safe way to pay for your flights. All personal and credit
card information is encrypted through secure server
software to prevent any third party access to your data.
boarding, delayed flights or changes in flight schedules.
6. Cancelled Flights
1. Where a flight is cancelled due to reasons caused by
weather conditions, air traffic control, technical,
operational reasons, industrial unrest or an Act of God,
1time will, at the passenger's election:
l refund all monies received in respect of the confirmed
reservation
l place the passenger on the next 1time flight, subject to
seat availability.
2. 1time will not accept any further liability for cancelled
flights.
7. Baggage
1. Checked baggage is limited to 20 kg, plus one piece of
hand luggage, limited to 5 kg, provided the hand luggage
fits into the aircraft overhead bins.
2. Excess baggage will be charged at R 20 per additional
kilogram carried at domestic airports within the Republic
of South Africa.
This charge may vary at airports outside of the Republic of
South Africa. The local airport office will provide details of
the cost on enquiry.
3. Dangerous articles must not be carried in baggage.
These include and are not limited to: flammable goods,
poisons, gas cylinders, corrosives, infectious substances,
firearms and explosives.
4. Dangerous or sharp articles as included and not limited
to the following list may not be carried on board as they
could be used as weapons: toy guns, cutlery, knives in any
form, scissors, syringes, Leatherman or other pocket multi
tool kits, blades and nail clippers.
5. The carriage of firearms is strictly prohibited.
6. Live animals may not be carried as checked baggage nor
onboard the aircraft.
7. All sporting equipment is included in the 20Kg checked
baggage allowance.
8. Lost and Damaged Baggage
1. Baggage must be adequately secured to protect its
contents.
2. The airline will not accept responsibility or pay
compensation for damage caused to items protruding from
or attached to bags or for damage caused as a result of
badly packed bags.
3. Baggage is designed to protect its contents, as such
1time will not accept liability for damage to items such as
zips, handles, wheels or for `wear and tear´ on any
baggage.
4. Any claim for missing items or damaged baggage must be
submitted to the airline within 24 hours of the arrival of
your flight.
5. 1time will not accept liability for losses or damages to
valuable items such as but not limited to: cellular phones,
jewellery, laptops or other computer equipment,
electronic items, cash, credit cards, spectacles, sun
glasses, and fragile or perishable items packed in baggage.
6. Lost or delayed baggage must be reported immediately
on arrival at the destination airport. Passengers will be
compensated for lost baggage to a maximum of USD 20 per
kg of checked-in baggage.
is limited to 100 000 Special Drawing Rights, provided it is
proved that such death or injury was caused by
negligence on the part of the airline.
20. Privacy and Security
1. Using a credit card to purchase air travel on 1time is a
safe way to pay for your flights. All personal and credit
card information is encrypted through secure server
software to prevent any third party access to your data.
All historical data is held in a secure environment.
2. All information requested for an internet booking is
required solely to process the flight reservation. Your
information will not be sold or made available to third
parties.
3. 1time will send marketing material to passengers who
have made use of it's services in the past including people
that have subscribed to it's newsletter on the website.
Passengers may unsubscribe in which case no further
information will be sent.
21. Regional Flights
1. 1time airline is a point to point carrier and will not
accept any responsibility for onward travel arrangements
booked with another airline. All baggage will be checked
only to the first destination of the 1time airline flight
booked. All passengers will be required to clear
immigration and collect their own bags.
2. All passengers must ensure that they hold a visa for
entry into the country of the destination of their 1time
flight.
Passengers who do not have a valid visa will not be
accepted for travel.
3. All passengers traveling to South Africa are required to
have two full clear pages in their passports.
Passport control will not allow access to South Africa if
these pages are not available in the passport.
As such passengers without 2 clear pages in their passport
will not be accepted for travel to South Africa.
4. Relevant Departure Taxes imposed by certain countries
has to be paid on departure from the relevant departure
airport.
This amount must be paid at the airport before check in
and has to be paid in US $ by non resident travellers and is
not included in your 1time flight ticket price.
5. It is the responsibility of all passengers to ensure that
they are aware of any passport, government imposed taxes
and visa requirements for their nationalities.
6. The passenger will be liable for all costs incurred in
their repatriation for any visa or passport irregularities.
22. Bookings in Foreign Currency
1. Changes and administration charges are calculated at
the prevailing exchange rate back to the base currency
being South African Rand.
2. The invoice amount shown in currencies other than
South African Rand are only an approximation depending
on the exchange rate at time of purchase.
3. All fractions are rounded up.
6. Lost or delayed baggage must be reported immediately
on arrival at the destination airport. Passengers will be
compensated for lost baggage to a maximum of USD 20 per
kg of checked-in baggage.
7. No compensation will be paid for delayed baggage.
8. 1time reserves the right to trace any missing baggage for
14 days from the reported loss.

1time airline (Pty) Ltd
Company Registration Number: 2003/020975/07 VAT Registration Number: 4010209023
PO Box 7110 Bonaero Park Gauteng South Africa 1622
Tel: 011 086 8000 Fax: 0866 764 013