1time flight review
Cape Town to Johannesburg
On 29 Dec 2008 we booked a 1time flight to Johannesburg (from Cape Town) on the 30th April 2009 and returning on the 4th May 2009. We also took out 1time travel insurance (which is really an AIG Travel insurance policy, being sold by 1time) for the first time.
Cost of flight
Excluding the travel insurance the flights cost us R697.50 per person per flight. This is relatively expensive compared to what we have paid for other flights, but understandable given that this is a long weekend (we paid R651 for a recent Johannesburg to Cape Town flight with 1time).
Sex change 1time style
We accidentally booked the male in our group as a female. Now, it would have cost R90 to change this detail on the internet, but on phoning 1time airline they changed it for free (which was surprising, as I had thought doing it over the internet would be cheaper than involving a human) - I like that price!
Tax invoice and booking information
flight no sector departure date departure time arrival date arrival time
1T 104 Cape Town - Joburg Thu, 30 Apr 2009 12:20 Thu, 30 Apr 2009 14:20
1T 109 Joburg - Cape Town Mon, 04 May 2009 12:50 Mon, 04 May 2009 15:00
bells and whistles details
first name last name premier lounge meal voucher travel insurance
Karen Baker not selected not selected R 50
Robert Baker not selected not selected R 50
Isabella Baker not selected not selected R 50
invoice items
total nett cost R3,360.54
travel insurance: cape town - joburg R65.79
travel insurance: joburg - cape town R65.79
total taxes and levies R354.00
total vat R488.88
total, incl vat R4,335.00
1time airline (Pty) Ltd
Company Registration Number: 2003/020975/07 VAT Registration Number: 4010209023
PO Box 7110 Bonaero Park Gauteng South Africa 1622
Tel: 0861 345 345 Fax: 0866 764 013
carrier - terms and conditions
These Terms & Conditions together with our Conditions of Carriage & your Booking Confirmation constitute the contract between 1time
Airline (Pty) Ltd (hereinafter referred to as 1time) and the passenger.
1. check-in & boarding
1. Your booking confirmation number (six digit alphanumeric code on your confirmed booking) and proof of identity (any of these
VALID ORIGINAL forms of Identification are accepted: RSA ID book; RSA driver's license; passport; or temporary ID or Passport)
will be required when checking in. We DO NOT accept copies of identity or temporary travel documents, whether certified copies or
not, as proof of identity.
2. Check-in desks open 2 hours before scheduled departure time and close 30 minutes before scheduled departure time for domestic
flights and 45 minutes before departure for regional (over border) flights. Operational and safety constraints prevent us from
checking in passengers outside of these time periods.
3. Passengers are advised to check in 90 minutes before scheduled departure time.
4. Seat numbers will be allocated at check-in.
5. An eCheck-in facility is available online for passengers not carrying checked in baggage i.e. hand luggage passengers only. The
eCheck-in facility is available online for check-in from 24 hours to 3 hours before the scheduled departure of the flight.
2. booking confirmation
1. No tickets will be issued for travel.
2. The Booking Confirmation provided to you will quote a Unique Booking Confirmation Number.
3. Your Booking Confirmation/VAT Invoice together with our Terms & Conditions of Carriage constitute the terms of your contract with
1time.
4. Airport levies, value added tax and insurance surcharges imposed on air travel by Government or other authorities are included on
the tax invoice provided with your Booking Confirmation. For regional flights please refer to section 18.
5. A reservation is only valid and confirmed after payment has been received. The heading of such a booking is TAX INVOICE AND
BOOKING CONFIRMATION.
6. A preliminary reservation awaiting payment is headed PROFORMA TAX INVOICE AND BOOKING CONFIRMATION. This is not a
confirmed booking and will only be confirmed on receipt of payment. Upon receipt of payment in full, a TAX INVOICE AND
BOOKING CONFIRMATION will be received confirming the preliminary reservation and payment.
3. reservation changes
1. Reservation changes may be made up to 2 hours before departure of the booked flight. Changes may be made on our website,
through our call centre, or at any of our airport offices. A R90 Change of Reservation fee, plus the difference in fare if applicable,
will be charged per passenger. If the fare on the new flight is lower than the original fare, no refund will be issued. The above is also
applicable to name changes.
2. Charges for reservation changes made through the website, or through the call centre, may only be settled with a credit card.
Passengers requiring to pay cash for Reservation changes, would need to make the changes at the 1time ticket offices located in
the applicable airport.
3. A passenger that fails to check-in within the allocated time (between 2 hours and 30 minutes on national flights and 45 minutes on
regional flights, before scheduled departure time) will be regarded as a no-show and will forfeit their seat and the portion of the fare
that is allocated to that leg of the flight reservation. A no-show is not entitled to a refund.
4. refunds
1. After confirmation of a reservation, no refunds will be granted under any circumstances, apart from the following:
If a flight is cancelled by 1time;
If 1time is unable to honour the passengers reservation resulting in the passenger being denied boarding.
2. Where a passenger elects to claim a refund for a denied boarding or cancelled flight 1time will effect a refund to the passenger's
credit card account or issue a refund cheque, as applicable.
3. Refunds are not permitted where a passenger failed to check-in within the allocated time (between 2 hours and 30 minutes for
national flights and 45 minutes for regional flights, before departure time). This constitutes as a no-show.
5. denied boarding
1. In the unlikely event that 1time is not able to provide a seat for a confirmed booking the airline will, at the passenger's election,
refund all monies received in respect of the ticket, or place the passenger on the next 1time flight.
2. The airline will not provide meal or accommodation vouchers or accept any further liability for denied boarding, delayed flights or
changes in flight schedules.
6. cancelled flights
1. Where a flight is cancelled due to reasons caused by weather conditions, air traffic control, technical, operational reasons, industrial
unrest or an Act of God, 1time will, at the passenger's election:
refund all monies received in respect of the confirmed reservation, or
place the passenger on the next 1time flight, subject to seat availability.
2. 1time will not accept any further liability for cancelled flights.
7. baggage
1. Checked baggage is limited to 20 kg, plus one piece of hand luggage, limited to 5 kg, provided the hand luggage fits into the aircraft
overhead bins.
2. Excess baggage will be charged at R20 per additional kilogram carried.
3. Dangerous articles must not be carried in baggage. These include and are not limited to: flammable goods, poisons, gas cylinders,
corrosives, infectious substances, firearms and explosives.
4. Dangerous or sharp articles as included and not limited to the following list may not be carried on board as they could be used as
weapons: toy guns, cutlery, knives in any form, scissors, syringes, Leatherman or other pocket multi tool kits, blades and nail
clippers.
5. The carriage of firearms is strictly prohibited.
6. Live animals may not be carried as checked baggage nor onboard the aircraft.
7. All sporting equipment is included in the 20Kg checked baggage allowance.
8. lost and damaged baggage
1. Baggage must be adequately secured to protect its contents.
2. The airline will not accept responsibility or pay compensation for damage caused to items protruding from or attached to bags or for
damage caused as a result of badly packed bags.
3. Baggage is designed to protect its contents, as such 1time will not accept liability for damage to items such as zips, handles,
wheels or for `wear and tear´ on any baggage
4. Any claim for missing items or damaged baggage must be submitted to the airline within 24 hours of the arrival of your flight.
5. 1time will not accept liability for losses or damages to valuable items such as but not limited to: cellular phones, jewellery, laptops or
other computer equipment, electronic items, cash, credit cards, spectacles, sun glasses, and fragile or perishable items packed in
baggage.
6. Lost or delayed baggage must be reported immediately on arrival at the destination airport. Passengers will be compensated for
lost baggage to a maximum of USD 20 per kg of checked-in baggage.
7. No compensation will be paid for delayed baggage.
8. 1time reserves the right to trace any missing baggage for 14 days from the reported loss.
9. children & infants
1. Children under the age of 12 years must be accompanied by an adult aged 16 years or older, who will take responsibility for the
child / children.
2. Infants under the age of 2 travel free of charge provided they sit on an adult's lap. Each adult may only have one infant on their lap.
3. Adult fares apply to children over 2 years of age.
10. special needs
1. Special needs passengers requiring assistance will be accommodated in accordance with Civil Aviation Authority (CAA)
regulations. CAA regulations limit 1time to 2 special needs passengers per flight. Passengers unable to ascend/descend aircraft
stairs will be loaded on selected flights only, due to operational constraints.
2. Bookings for special needs passengers must be made via the call centre. Arrangements for assistance for passengers will be done
during the booking process.
3. Subject to prior arrangement, wheelchairs may be arranged for passengers to be used inside the airport terminals and to and from
the aircraft. Should the passenger not be able to ascend/descend stairs with assistance, a passenger aid unit can be arranged.
4. Passengers with special needs who have not made prior arrangements may be refused carriage.
11. pregnant passengers
1. The following is required from pregnant passengers that are more than 28 weeks into their term:
Between 28 and 35 Weeks - A medical certificate stating that the passenger is fit to fly, must be handed in to the 1time agent
when checking in.
More than 36 weeks - Due to safety regulations, passengers that are further than 36 weeks into their pregnancy, may not be
accepted for travel.
12. firearms
1. Firearms (including but not limited to hand guns and/or hunting rifles) and all ammunition are strictly prohibited, whether in checked
baggage or hand luggage.
13. meals and beverages
1. Snacks, soft drinks and alcoholic beverages will be available for sale on board flights.
2. Alcohol brought on board by passengers may not be consumed during flights.
14. car rental
1. Car rental services booked through our website establish a contract directly between the passenger and the car rental company.
1time is not a party to the contract.
15. accommodation
1. Accommodation services booked through our website establish a contract directly between the passenger and the accommodation
provider. 1time is not a party to the contract.
16. passenger conduct
1. All 1time flights are non smoking.
2. Passengers are by law required to obey all lawful commands given by the Captain or delegated crew.
3. Any passenger, who misbehaves, is disruptive or threatens the safety of any other passenger or aircrew member may be physically
restrained and, when possible, removed from the flight and will be arrested at the destination airport.
4. Passengers who are guilty of misconduct will be subject to prosecution according to Civil Aviation Regulations or National Security
Legislation.
5. If a diversion is necessitated by the misconduct of a passenger, that passenger will be liable for costs incurred by 1time.
17. liability
1. In the event of an accident resulting in the death of, or injury to, a passenger whilst on board an aircraft operated by 1time or during
the course of embarking or disembarking, the amount of any damages payable by 1time is limited to 100 000 Special Drawing
Rights, provided it is proved that such death or injury was caused by negligence on the part of the airline.
18. privacy and security
1. Using a credit card to purchase air travel on 1time is a safe way to pay for your flights. All personal and credit card information is
encrypted through secure server software to prevent any third party access to your data. All historical data is held in a secure
environment.
All 2. information requested for an internet booking is required solely to process the flight reservation. Your information will not be sold
or made available to third parties.
19. regional flights
1. 1time airline is a point to point carrier and will not accept any responsibility for onward travel arrangements booked with another
airline. All baggage will be checked only to the first destination of the 1time airline flight booked. All passengers will be required to
clear immigration and collect their own bags.
2. All passengers must ensure that they hold a visa for entry into the country of the destination of their 1time flight. Passengers who
do not have a valid visa will not be accepted for travel.
3. All passengers traveling to South Africa are required to have two full clear pages in their passports. Passport control will not allow
access to South Africa if these pages are not available in the passport. As such passengers without 2 clear pages in their passport
will not be accepted for travel to South Africa.
4. Relevant Departure Taxes imposed by certain countries has to be paid on departure from the relevant departure airport. This
amount must be paid at the airport before check in and has to be paid in US $ by non resident travelers and is not included in your
1time flight ticket price.
5. It is the responsibility of all passengers to ensure that they are aware of any passport, government imposed taxes and visa
requirements for their nationalities.
6. The passenger will be liable for all costs incurred in their repatriation for any visa or passport irregularities.
Other 1time flight reviews
24 Apr 2009 |
|
28 Dec 2008 |
|
12 Aug 2007 |
Ask our travel consultant your questions here. She would love to assist.
