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1time Cape Town review

1time v Mango v Kulula
Battle of the low cost airlines

We were absolutely delighted to have booked these Cape Town to Johannesburg tickets for R391 each as part of a 1time flying seats special. The way to book flight specials is by (1) subscribing to our newsletter, so we can tell you about them, (2) planning way ahead, and (3) being flexible with your dates. For example, we booked our tickets on the 19th April 2011, but only flew on the 25th August 2011. We wanted to fly on the Friday, but decided to rather fly on the Thursday, to take advantage of the special - on the Friday the 1time special was only available very late at night or very early in the morning, and we didn't want to subject our kids, or ourselves, to that.

News

2 Jun 2012

1time quits flying CPT - Lanseria

5 Mar 2012

1time begins Cape Town - Johannesburg Lanseria Airport flights.

Loving 1time's leg-room

After getting myself seated, I remembered why I love flying 1time airline - the generous leg-room. So nice to be able to stretch out my legs on a plane. Mango might sometimes offer cheaper flights, but I just feel a bit too cramped up on their planes.

Check-in was short

We used EZ Shuttle to get us to the airport, paid R20 to a porter to give us a hand and sailed through the short 1time check-in at Cape Town International Airport. 1time had seated the 3 of us in seats A, B & C; which we bartered with passengers on the plane for C, D & E (on the 1time layout A & B are next to each other, as are C, D & E).

Cape Town Airport is pretty

I spend a lot of time moaning about the increases in airport taxes (going up some 70% this year), but I do love the wonderful vistas which have been built at Cape Town airport. Look at this lovely view of Mango Airlines planes parked at CPT.

Mango airlines planes at Cape Town International Airport

A glorious day to be flying

It was a glorious day to be flying from Cape Town. Here's a suggestion for a value-add for the airlines - having special headphones through which you can listen to a commentator tell you about what you're seeing on the route. We coud all become experts at our country's geography.

Easy on the volume

One of the air hostesses might previously have been a DJ at The Church in London, as halfway through the flight the intercom was put on extremely loud, which woke our baby up :(

First car rental

After running the gauntlet of helpers at O.R. Tambo offering lifts in their taxis, we arrived at First Car Rental to pick up our vehicle from their friendly staff - a Ford Ikon - which drives very nicely thank you very much. One of the things I enjoy in Joburg is to listen to the business hour on Classic FM (for some reason this awesome radio show hasn't hit Cape Town), and so tuned into that, turned on my Blackberry SatNav to direct me, and had a lovely drive to the Protea Hotel in Sandton.

Europcar in Johannesburg O.R. Tambo International Airport

Protea Hotel Balalaika in Sandton

A tip for vegetarians staying at the Protea Hotel in Sandton, is to visit the Village Walk, where you can pick up some excellent Indian curries for dinner. The water pressure was very low, and there was a note explaining that this was "due to a burst pipe" which Rand Water was busy sorting out. I bought 5-day's of wireless internet for R295 at the Balalaika, but for some reason kept losing the connection with my laptop - so phoned their wireless helpdesk, after the obligatory 5 minutes on hold, the consultant explained that some access points aren't working in the area of the Protea Hotel Balalaika - I asked for a refund, and he said that he'd have to escalate this to the refund department to phone me about that...and eventually they phoned, and a couple of hours later I got an email saying that my credit card transaction had been reversed - persistence pays off!

1time flying seats special

We'll give more details when we review, but in the meantime here's what our booking looked like:

From: 1time Bookings [mailto:booking@1time.co.za]
Sent: 19 April 2011 07:51 AM
To: info@southafrica.to
Subject: 1time Booking - Booking Code : ABCDEF

1time terms and conditions of carriage
The consumer’s attention is drawn specifically to any
clause that is in bold and italics such as this sentence,
as that clause may either place a burden on the
consumer or limit the liability of 1time airline.
1. Check-in & Boarding
1.1. Your booking confirmation number (six digit
alphanumeric code on your confirmed booking) and proof
of identity (any of these VALID ORIGINAL forms of
Identification are accepted: RSA ID book; RSA driver's
license; passport; or temporary ID or Passport) will be
required when checking in. We DO NOT accept copies of
identity or temporary travel documents, whether certified
copies or not, as proof of identity.
1.2. Check -in desks open 2 hours before scheduled
departure time and close 30 minutes before scheduled
departure time for domestic flights and 45 minutes before
departure for regional (over border) flights. Operational
and safety constraints prevent us from checking in
passengers outside of these time periods. Passengers are
advised to check in 90 minutes before scheduled
departure time.
1.3. Seat numbers will be allocated at check -in.
1.4. An eCheck -in facility is available online for passengers
not carrying checked in baggage i.e. hand luggage
passengers only. The eCheck -in facility is available online
for check -in from 24 hours to 3 hours before the
scheduled departure of the flight.
1.5. Seats numbers that are allocated on our eCheck -in
platform will be confirmed at check -in.
2. Booking Confirmation
2.1. No physical tickets will be issued for travel.
2.2. The Booking Confirmation provided to you will quote a
Unique Booking Confirmation Number.
2.3. Your Booking Confirmation/VAT Invoice together with
our Terms & Conditions of Carriage constitute the terms of
your contract with 1time.
2.4. Airport levies, value added tax and insurance
surcharges imposed on air travel by Government or other
authorities are included on the tax invoice provided with
your Booking Confirmation. For regional flights please refer
to clause 21 of these Terms and Conditions.
2.5. A reservation is only valid and confirmed after payment
has been received. The heading of such a booking is TAX
INVOICE AND BOOKING CONFIRMATION.
2.6. A preliminary reservation awaiting payment is headed
PROFORMA TAX INVOICE AND BOOKING CONFIRMATION.
This is not a confirmed booking and will only be confirmed
on receipt of payment. Upon receipt of payment in full, a
TAX INVOICE AND BOOKING CONFIRMATION will be received
confirming the preliminary reservation and payment.
10. Children & Infants
10.1. Children under the age of 12 years must be
accompanied by an adult aged 16 years or older, who will
take responsibility for the child / children.
10.2. Infants under the age of 2 at the time of travel, that
sit on an adult's lap will be charged a fee of R 100 per
flight. Each adult may only have one infant on their lap.
Infants will be granted 1 checked in bag weighing up to
10kg, plus a collapsible push chair and a child car seat.
10.3. Adult fares apply to children 2 years and older on the
date of travel..
11. Special Needs
11.1. Special needs passengers requiring assistance will be
accommodated in accordance with Civil Aviation Authority
(CAA) regulations. CAA regulations limit 1time to 2 special
needs passengers per flight. Passengers unable to
ascend/descend aircraft stairs will be loaded on selected
flights only, due to operational constraints.
11.2. Bookings for special needs passengers must be made
via the call centre. Arrangements for assistance for
passengers will be done during the booking process.
11.3. Subject to prior arrangement, wheelchairs may be
arranged for passengers to be used inside the airport
terminals and to and from the aircraft. Should the
passenger not be able to ascend/descend stairs with
assistance, a passenger aid unit can be arranged.
11.4. Passengers with special needs who have not made
prior arrangements may be refused carriage.
12. Pregnant Passengers
12.1. The following is required from pregnant passengers
who are more than 28 weeks into their term:
l Between 28 weeks and 35 weeks – A medical certificate
stating that the passenger is fit to fly which must be
handed in to the 1time airline agent when checking in.
l More than 35 weeks – Due to safety regulations
passengers who are further than 35 weeks into their
pregnancy may not be accepted for travel.
13. Firearms
13.1 Firearms, including, but not limited to, handguns and
hunting rifles, and all ammunition are strictly prohibited,
whether in checked baggage or hand baggage.
14. Meals and beverages
14.1. Snacks, soft drinks and alcoholic beverages will be
available for sale on board flights.
14.2. Alcohol brought on board by passengers may not be
2.5. A reservation is only valid and confirmed after payment
has been received. The heading of such a booking is TAX
INVOICE AND BOOKING CONFIRMATION.
2.6. A preliminary reservation awaiting payment is headed
PROFORMA TAX INVOICE AND BOOKING CONFIRMATION.
This is not a confirmed booking and will only be confirmed
on receipt of payment. Upon receipt of payment in full, a
TAX INVOICE AND BOOKING CONFIRMATION will be received
confirming the preliminary reservation and payment.
3. Reservation Changes
3.1. Reservation changes may be made up to 2 hours
before departure of the booked flight. Changes may be
made on our website, through our call centre, or at any
of our airport offices. A R 120 Change of Reservation
fee, plus the difference in fare if applicable, will be
charged per passenger per flight. If the fare on the new
flight is lower than the original fare, no refund will be
issued .If you are a corporate member your negotiated
rate will apply.
3.2. Charges for reservation changes made through the
website, or through the call centre, may only be settled
with a credit card. Passengers requiring to pay cash for
Reservation changes, would need to make the changes at
the 1time ticket offices located in the applicable airport
3.3. A passenger that fails to check -in within the
allocated time (between 2 hours and 30 minutes on
national flights and 45 minutes on regional flights,
before scheduled departure time) will be regarded as a
no -show and will forfeit his or her seat and the portion
of the fare that is allocated to that leg of the flight
reservation. A no -show is not entitled to a refund.
4. Refunds
4.1. After confirmation of a reservation, no refunds will
be granted under any circumstances, apart from the
following: if a flight is cancelled by 1time; if 1time is
unable to honour the passengers reservation resulting
in the passenger being denied boarding.
4.2. Where a passenger elects to claim a refund for a
denied boarding or cancelled flight 1time will effect a
refund to the passenger's credit card account or issue a
refund cheque, as applicable.
4.3. Refunds are not permitted where a passenger failed to
check -in within the allocated time (between 2 hours and
30 minutes for national flights and 45 minutes for regional
flights, before departure time). This constitutes as a no -
show.
4.4. Refunds for bookings made in a foreign currency will
be calculated on the original exchange rate at the time of
booking calculated back to the base currency being South
African Rand.
5. Denied Boarding
5.1. In the unlikely event that 1time is not able to provide
a seat for a confirmed booking the airline will, at the
passenger's election, refund all monies received in respect
of the ticket, or place the passenger on the next 1time
flight.
5.2. The airline will not provide meal or accommodation
vouchers or accept any further liability for denied
boarding, delayed flights or changes in flight schedules.
6. Cancelled Flights
hunting rifles, and all ammunition are strictly prohibited,
whether in checked baggage or hand baggage.
14. Meals and beverages
14.1. Snacks, soft drinks and alcoholic beverages will be
available for sale on board flights.
14.2. Alcohol brought on board by passengers may not be
consumed during flights.
15. Car Rental
15.1 Car rental services booked through our website
establish a contract directly between the passenger and
the car rental company. 1time airline is not a party to the
contract and does not accept any liability whatsoever
arising from the rental of a vehicle from the car rental
company.
16 Accommodation
16.1 Accommodation services booked through our website
establish a contract directly between the passenger and
the accommodation provider. 1time is not a party to the
contract and does not accept any liability whatsoever from
the booking of accommodation with the accommodation
provider.
17. Travel Insurance
17.1. Travel insurance purchased through our website is
underwritten by ACE Insurance. The contact is established
directly between the passenger and ACE. All claims are
processed through ACE and 1time is not a party to the
process.
18. Premier Lounge Access
18.1. Premier lounge access purchased through 1time
Airline is for access at the departing airport only.
19. Passenger Conduct
19.1. All 1time flights are non smoking.
19.2. Passengers are by law required to obey all lawful
commands given by the Captain or delegated crew.
19.3. Any passenger who misbehaves; is disruptive or
threatens the safety of any other passenger or aircrew
member may be physically restrained and, when possible,
removed from the flight and will be arrested at the
destination airport.
19.4. Passengers who are guilty of misconduct will be
subject to prosecution according to Civil Aviation
Regulations or National Security Legislation.
19.5. If a diversion is necessitated by the misconduct of
a passenger, that passenger will be liable for costs
incurred as a result of this misconduct.
20. Liability
20.1. In the event of an accident resulting in the death of,
or injury to, a passenger whilst on board an aircraft
operated by 1time or during the course of embarking or
disembarking, the amount of any damages payable by 1time
is limited to 100 000 Special Drawing Rights (a neutral
passenger's election, refund all monies received in respect
of the ticket, or place the passenger on the next 1time
flight.
5.2. The airline will not provide meal or accommodation
vouchers or accept any further liability for denied
boarding, delayed flights or changes in flight schedules.
6. Cancelled Flights
6.1. Where a flight is cancelled due to reasons caused by
weather conditions, air traffic control, technical,
operational reasons, industrial unrest or an Act of
God,1time will, at the passenger's election:
l refund all monies received in respect of the confirmed
reservation, OR
l place the passenger on the next 1time flight, subject
to seat availability.
6.2. 1time will not accept any further liability for
cancelled flights.
7. Delays
7.1. While 1time will use its best endeavours to ensure
that it departs on time, it will not be responsible when
flights are delayed for any reason, including, but not
limited to weather, technical problems, air traffic
congestion, loading and unloading of baggage, and the
like.
7.2. 1time will not be liable for any delays on the part
of ground operators, hotels or car rental companies.
8. Baggage
8.1. Checked baggage is limited to 20 kg, plus one piece of
hand luggage, limited to 5 kg, provided the hand luggage
fits into the aircraft overhead bins.
8.2. Excess baggage will be charged at R 20 per additional
kilogram carried at domestic airports within the Republic
of South Africa. This charge may vary at airports outside of
the Republic of South Africa. The local airport office will
provide details of the cost on enquiry.
8.3. Dangerous articles must not be carried in baggage.
These include but are not limited to: flammable goods,
poisons, gas cylinders, corrosives, infectious substances,
firearms and explosives.
8.4. Dangerous or sharp articles may not be carried on
board as they could be used as weapons. Examples
include, but are not limited to toy guns, cutlery, knives in
any form, scissors, syringes, Leatherman or other pocket
multi tool kits, blades and nail clippers.
8.5. The carriage of firearms is strictly prohibited.
8.6. Live animals may not be carried as checked baggage
nor onboard the aircraft.
8.7. All sporting equipment is included in the 20kg checked
baggage allowance.
9. Lost and Damaged Baggage
9.1. Baggage must be adequately secured to protect its
contents.
9.2. 1time will not accept responsibility or pay
compensation for damage caused to items protruding
from, or attached to bags, or for damage caused as a
a passenger, that passenger will be liable for costs
incurred as a result of this misconduct.
20. Liability
20.1. In the event of an accident resulting in the death of,
or injury to, a passenger whilst on board an aircraft
operated by 1time or during the course of embarking or
disembarking, the amount of any damages payable by 1time
is limited to 100 000 Special Drawing Rights (a neutral
currency used by the IMF), provided it is proved that such
death or injury was caused by negligence on the part of
the airline.
21. Privacy and Security
21.1. Using a credit card to purchase air travel on 1time is
a safe way to pay for your flights. All personal and credit
card information is encrypted through secure server
software to prevent any third party access to your data All
historical data is held in a secure environment.
21.2. All information requested for an internet booking is
required solely to process the flight reservation. Your
information will not be sold or made available to third
parties.
21.3. 1time will send marketing material to passengers who
have made use of its services in the past including people
that have subscribed to its newsletter on the website.
Passengers may unsubscribe in which case no further
information will be sent.
22. Regional Flights
22.1. 1time airline is a point to point carrier and will not
accept any responsibility for onward travel arrangements
booked with another airline. All baggage will be checked
only to the first destination of the 1time airline flight
booked. All passengers will be required to clear
immigration and collect their own bags.
22.2. All passengers must ensure that they hold a visa
for entry into the country of the destination of their
1time flight. Passengers who do not have a valid visa
will not be accepted for travel.
22.3. All passengers travelling to South Africa are required
to have two full clear pages in their passports. Passport
control will not allow access to South Africa if these pages
are not available in the passport. As such passengers
without 2 clear pages in their passport will not be
accepted for travel to South Africa.
22.4. Relevant departure taxes imposed by certain
countries have to be paid on departure from the relevant
departure airport. This amount must be paid at the airport
before check in and has to be paid in US $ by non-resident
travellers and is not included in your 1time flight ticket
price.
22.5. It is the responsibility of all passengers to ensure
that they are aware of any passport, government
imposed taxes and visa requirements for their
nationalities.
22.6. The passenger will be liable for all costs incurred
in their repatriation for any visa or passport
irregularities.
23. Bookings in Foreign Currency
23.1. Changes and administration charges are calculated at
the prevailing exchange rate back to the base currency
being South African Rand.
9.1. Baggage must be adequately secured to protect its
contents.
9.2. 1time will not accept responsibility or pay
compensation for damage caused to items protruding
from, or attached to bags, or for damage caused as a
result of badly packed bags.
9.3. Baggage is designed to protect its contents, as such
1time will not accept liability for damage to items such
as zips, handles, wheels or for `wear and tear´ on any
baggage.
9.4. Lost or delayed baggage must be reported
immediately on arrival at the destination airport.
Passengers will be compensated for lost baggage to a
maximum of USD 20 per kg of checked -in baggage.
9.5. Any claim for missing items or damaged baggage
must be submitted to the airline within 24 hours of the
arrival of your flight.
9.6. 1time will not accept liability for losses or damages
to valuable items such as, but not limited to: cellular
phones, jewellery, laptops or other computer
equipment, electronic items, cash, credit cards,
documents, spectacles, sun glasses, and fragile or
perishable items packed in baggage.
9.7. No compensation will be paid for delayed baggage.
9.8. 1time reserves the right to trace any missing
baggage for14 days from the reported loss.
23. Bookings in Foreign Currency
23.1. Changes and administration charges are calculated at
the prevailing exchange rate back to the base currency
being South African Rand.
23.2. The invoice amount shown in currencies other than
South African Rand are only an approximation depending
on the exchange rate at time of purchase.
23.3. All fractions are rounded up
24. Each Provision is Separate
24.1. The terms of this agreement shall be deemed to be,
in respect of each part, entire, separate, severable and
separately enforceable in the widest sense from the rest
of the agreement.
24.2. Should any provision of this agreement be found by
any competent court to be defective or unenforceable for
any reason whatsoever, the remaining provisions of this
agreement shall continue to be of full force and effect.
1time airline (Pty) Ltd
Company Registration Number: 2003/020975/07 VAT Registration Number: 4010209023
PO Box 7110 Bonaero Park Gauteng South Africa 1622
Tel: 011 086 8000 Fax: 0866 764 013

Please note:

  • ·         This booking confirmation/VAT invoice together with our terms & conditions of carriage( a full copy of which is available on our website) constitute the terms of your contract with 1time

  • ·         Your booking confirmation number, together with your RSA ID document, valid passport or drivers license will be required to check in

  • ·         Check in opens 2 hours before scheduled departure time, and closes 30 minutes before departure time.

  • ·         Passengers are advised to arrive for check in 90 minutes prior to departure time.

  • ·         Checked baggage is limited to 20 kg's per passenger, and 1 small piece of hand baggage limited to 5 kg's.

  • ·         Excess baggage will be charged at R 20 per kilogram

  • ·         Dangerous articles, including flammable goods, poisons, gas cylinders, corrosives, infectious substances, firearms and explosives, should not be carried in your checked items.

  • ·         Children under the age of 12 years must be accompanied by an adult aged 18 years or over.

  • ·         Reservation changes may be made up to 2 hours before departure of the booked flight. Changes may be made on our website, through our call centre, or at any of our airport offices. A R 120 Change of Reservation fee, plus the difference in fare if applicable, will be charged per passenger, If the fare on the new flight is lower than the original fare, no refund will be issued. The above is also applicable to name changes.

  • ·         A passenger that fails to check-in within the allocated time (between 2 hours and 30 minutes before scheduled departure time) will be regarded as a no show and will forfeit their seat and the portion of the fare that is allocated to that leg of the flight reservation

  • ·         After confirmation of a reservation, no refunds will be granted under any circumstances, apart from the following:

    • o    If a flight is cancelled by 1time.

    • o    If 1time is unable to honour the passengers reservation resulting in the passenger being denied boarding.

  • ·         Passengers requiring assistance must arrange this in advance through our call centre.

  • ·         Lost or delayed baggage must be reported immediately on arrival. Passengers will be compensated for lost baggage to a maximum of USD 20 per kg of checked-in baggage.

  • ·         1time will not accept liability for losses or damages to valuable items such as, but not limited to, cell phones, jewelry, laptops, electronic items, cash, credit cards, documents, sunglasses, spectacles, fragile or perishable items packed in baggage.

  • ·         Baggage is designed to protect it's contents. 1time will not accept liability for scratches, cosmetic or minor damage to baggage, nor for any items protruding from bags, such as handles or trolleys.

1time airline (Pty) Ltd
Company Registration Number: 2003/020975/07 VAT Registration Number: 4010209023
PO Box 7110 Bonaero Park Gauteng South Africa 1622
Tel: 011 086 8000 Fax: 0866 764 013

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