Mango Airline heroes

by Natalie, written on 5 January 2013.

My son-in-law handed me the brown envelope and thanked me for doing him this big favour. "We've booked you on Mango, they usually fly on time and someone will meet you at the airport in Johannesburg, drive you to Pretoria where you will pick up the new car and drive it back to us in Durban." I said I understood and was looking forward to the flight and I would see him later on that evening with his new car. They were going to leave for Cape Town the following morning as soon as it started to lighten.

The queue at booking in went well and I was soon ushered on to my flight by a smiling attendant and shown my seat. Halfway through the flight, while I was totally immersed in my book a thought struck like an arrow into my subconscious - where was the brown envelope? Oh, no I definitely did not have it on my person, and I could not think where I
had it last. Perhaps when I booked in I must have had it? The feeling of impending calamity was so bad that I wanted to cry out "Help". I put my hand up and a stewardess came with a concerned look . "Madam I can see you are upset, how can I help?" I babbled my story to her, adding that there was unfortunately no name on the envelope and so there was
no way to link that letter to me. I would have to use my credit card, fly back to Durban, try and get more copies of my son in law's I D and insurance papers and then fly back later to fetch the car. What were the chances of me getting that precious letter back. My daughter was going to be so upset. I was fretting and whimpering to myself, unable to face the consequences of them cancelling their holiday because I had been less than reliable.

Up came the sweet stewardess, a glass of water in her hand. "Please relax, we will try and trace your envelope, I have just spoken to the Captain and he will contact the people at the airport to see if anything has been handed in." I closed my eyes and wanted it all to go away. We were starting our descent when I felt a tap on my shoulder. "Could this be the envelope Madam?" as I burst into tears. "It was handed in to one of the cabin crew as someone found it on the check-in desk at Mango". She gave me a tissue and said she would send my eternal gratitude to the Captain.

I walked off that plane with a spring in my step, wanting to tell the world that Mango can go that extra mile to make sure you have a pleasant flight. The only thing was, that while singing my praises, it could be seen that age was catching up with me.

Ask our travel consultant your questions here. She would love to assist.

Category : Mango Airlines