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Arabella reservations

reservations@arabellawesterncapehotel.co.za

Tel : 028 284 0000

Fax : 028 284 0003

Arabella Hotel Hermanus

The Arabella Hotel (full name "Arabella Western Cape Hotel and Spa") is probably the best upmarket accommodation option in the Hermanus-Kleinmond area (assumming you don't have a need to be on the beachfront). It offers the opportunity to play on its golf course, make use of its spas and is a 10 minute drive from the attractions of Hermanus, Kleinmond and Betty's Bay's penguins.

Cost

I phoned up the Arabella and they told us a night there would cost R1200 - well, thankfully we booked using the hotel price comparison tool, as it found a price of R895 for the 3 of us (2 adults and a beautiful baby girl).

Physical address of Arabella

Arabella Western Cape Hotel & Spa
R44 To Kleinmond
Hermanus

Complimentary newspapers

At the concierge they had complimentary newspapers for guests, but they run out fast and it's first come first served.

Meals

For supper we tried their room service menu - it didn't blow us away and it was exorbitantly priced (R495). I was dissapointed that the sorbet machine wasn't working. Breakfast was included in the price and was tasty, service was excellent. I was surprised that they didn't serve rooibos tea.

Don't forget your costume

Remember to bring your costume, as the Arabella Hotel has the most amazing pools as well as an indoor jacuzzi.

Arabella Golf Course

On a previous occassion we've taken photos of the Arabella Golf Course.

Arabella Hotel in Hermanus near Cape Town

News

Oct 2011

The Arabella Hotel & Spa has joined African Pride Hotels. The owner, the Hospitality Property Fund, has appointed the Protea Hospitality Group to manage and market the property under the African Pride hotels brand. "We are naturally delighted to welcome this internationally acclaimed hotel to the African Pride Hotels stable. The combination of the highest standards of service, accommodation and luxury in the African Pride Hotels brand, together with the property's elegant design and pristine natural setting, makes for a potent and market beating offering...We continue to grow the reach of African Pride Hotels across Africa by answering a simple but pressing need, namely for international luxury hospitality that is reflective of the modern cultures and environments in which we operate." said the Chief Executive Officer of the Protea Hospitality Group, Arthur Gillis.

"We believe this partnership with African Pride Hotels is the correct decision both from a business and a service level. The Arabella hotel & Spa is one of South Africa's most exclusive hotels and African Pride Hotels is the first word in authentic luxury African hospitality" said Andrew Rogers, Chief Executive of the Hospitality Property Fund.

13 May 2011

Transfer of the Westin Cape Town and the Arabella Hotel and Spa takes place to the purchaser, Hospitality Property Fund. Protea Hospitality Group is appointed to manage and market the property: "The Protea Hospitality Group will continue to grow market share at the expense of newer entrants to the market in South Africa precisely because our approach is borne of more than 25 years of experience, meaning we know how to operate and market hotels profitably for owners." says Protea Hospitality Group's Director of Sales, Marketing and Revenue, Danny Bryer.

25 Dec 2009

Noseweek magazine reports that the Arabella hotel, together with its 18 hole golf course as well as the planned phase 2 development (comprising another 18 hole golf course and 350 luxury homes) is for sale. The seller is Schörghuber Stiftung & Co Holding KG, a German company, being advised by Deutsche Bank. Together with the Arabella Hotel, the company is also looking at selling the Westin Grand Hotel Cape Town and the Paulaner Bräuhaus, a charming Bavarian-style hostelry in the V&A Waterfront.

Reservations details

YOUR RESERVATION HAS BEEN BOOKED!

Your Itinerary Number:

32211123

   

Hotels.com Confirmation Number(s):

D698982185 Guest: Jane Doe

Please refer to your itinerary number above if you contact Customer Service for any reason.

RESERVATION DETAILS

Check-in:

August 22, 2009
(Check in time 3:00 PM)

2 Adults, 1 Children

Check-out:

August 23, 2009
(Check out time 12:00 PM)

Fully Prepaid, Non Refundable - Deluxe Room Smoking:Pool View:Large Marble - Bathrm/Dbl Basin:Spacious Private
Guest: Karen Baker

Average Nightly Rate
(excluding tax recovery charges and service fees)

August 22, 2009 - August 23, 2009
Price per room per night ---- R895.00 ZAR

Your credit card will not be charged unless the cancellation deadline has passed.


Payment Information

Payment Method:

Mastercard

Card Number:

************1234

Billing Information

Billing Name:

Jane Doe

Billing Address:

Box 657
Howard Place  7450

Phone Number:

0821234567

Phone Number
while Traveling:

0821234567

Email Address:

cheapflights@southafrica.to

Fax::

 

Company Name::

South Africa Travel Online

Driving Directions

Cancellation Policy

This Reservation is NON-Refundable.

Nearby attractions

Nearby attractions include the penguin colony at Betty's Bay, whale watching at Hermanus in the springtime, golf-aplenty (at the Arabella Golf Course, Kleinmond and Hermanus) and shark-cage diving.

boardwalk leading to jackass penguin colony in Bettys Bay near Cape Town

Follow up

Even though it was just a plug for using more of their services, I liked the fact that we got these letters in the weeks after staying at the Arabella Hotel:

Letter 1

Dear Jane Doe,

Thank you for your recent stay at Arabella Western Cape Hotel & Spa. We hope you had an enriching experience in Hermanus with us.

To find inspiration for your next journey to the world's most desirable destinations, we invite you to explore luxurycollection.com.

Yours sincerely,

Friedrich Schaefer
COO/Area Manager
Arabella Western Cape Hotel & Spa

Starwood Hotels & Resorts Worldwide, Inc.
1111 Westchester Avenue: White Plains, NY 10604

Letter 2

Dear Jane Doe,

We would like to take this opportunity to personally thank you for your continued patronage and also for your recent stay at the Arabella Western Cape Hotel & Spa, a Luxury Collection hotel, ending on August 23, 2009. As you may already know, Luxury Collection is part of the Starwood Hotels & Resorts family of brands (Sheraton, Westin, Four Points by Sheraton, W Hotels, St. Regis, The Luxury Collection, Le Meridien, Aloft and Element). As a Starwood Preferred Guest (SPG) Preferred member, you are a highly valued guest and we appreciate your loyalty and feedback enormously.

We would greatly appreciate it if you could take the time to complete a brief survey regarding your most recent stay. This is important to our company, hotels and our brands that use this information worldwide to continuously improve our guest's experience and, most importantly, how to meet and exceed your expectations in the future. TNS has been retained to conduct this survey on behalf of Starwood.

At your convenience, please take some time to complete the survey. To complete the survey online, simply click on this link:

(Link removed because it's no longer valid)

or copy and paste the link into the address line of your browser.

If you have any difficulty accessing the survey, please send an email message to starwood@tns-global.com. The survey itself will take only about 10 minutes of your time.

If you are being prompted for a validation code after clicking on the link, please copy and paste the following into the field: 62499CCD9F0E4C46815C04A3052A52BF

Although this invitation is in English you will have the opportunity to select your preferred language after successfully logging in to the site mentioned above.

By providing this information you authorize Starwood Hotels & Resorts Worldwide, Inc., and its affiliated and subsidiary companies, (the "Starwood Group"): to collect, process and use the data provided for any lawful, Starwood Group business related purpose; to store the data at and transmit the data to various location(s), either directly or through its third party vendor(s), as the Starwood Group deems appropriate, throughout the world, whether within your country of residence, the United States, or elsewhere. To learn about our data collection and usage practices, please see our Privacy Statement: https://www.starwoodhotels.com/corporate/privacy_policy.html

We appreciate your business and thank you for staying at a Starwood hotel. We hope that you will visit other Starwood hotels and resorts in the near future.

Sincerely,
Roeland Vos
President, Europe, Africa, & Middle East
Starwood Hotels & Resorts Worldwide

The survey

Here's the survey they referred to in the above letter:


Very Likely Very Unlikely
10 9 8 7 6 5 4 3 2 1
How likely are you to...?
 
1.
Return to this hotel if you are in the same area again
  10 9 8 7 6 5 4 3 2 1 Unlikely to return to area
 

 
Very Likely Very Unlikely
10 9 8 7 6 5 4 3 2 1
How likely are you to...?
 
2.
Recommend this hotel to a friend or colleague planning to visit the area
  10 9 8 7 6 5 4 3 2 1
 
3.
Stay at a Luxury Collection hotel again
  10 9 8 7 6 5 4 3 2 1
 


Outstanding Unacceptable
10 9 8 7 6 5 4 3 2 1
How satisfied were you with...
 
4.
Your overall experience as a guest in this hotel
  10 9 8 7 6 5 4 3 2 1
 
5.
Please tell us why you gave the hotel this overall experience score and in particular any memorable experience or exceptional associate you encountered during your stay. (Please Be Specific)
       
 
How satisfied were you with Value...
 
6.
The value for the price paid
  10 9 8 7 6 5 4 3 2 1 N/A
 

 

Outstanding Unacceptable
10 9 8 7 6 5 4 3 2 1
How satisfied were you with Check-In...
 
7.
Speed/efficiency of check-in
  10 9 8 7 6 5 4 3 2 1 N/A
 
8.
Staff friendliness at check-in
  10 9 8 7 6 5 4 3 2 1 N/A
 

How satisfied were you with the Hotel...
 
9.
Cleanliness of public areas such as lobby
  10 9 8 7 6 5 4 3 2 1 N/A
 
10.
Maintenance of public areas such as lobby
  10 9 8 7 6 5 4 3 2 1 N/A
 
11.
Hotel safety/security
  10 9 8 7 6 5 4 3 2 1 N/A

How satisfied were you with the Guest Room...
 
12.
Cleanliness of guest room/bath
  10 9 8 7 6 5 4 3 2 1 N/A
 
13.
Maintenance of guest room/bath
  10 9 8 7 6 5 4 3 2 1 N/A
 
14.
Room décor/furnishings
  10 9 8 7 6 5 4 3 2 1 N/A
 
15.
Comfort of bed
  10 9 8 7 6 5 4 3 2 1 N/A
 
How satisfied were you with the Food/Dining...
 
16.
Restaurant food quality
  10 9 8 7 6 5 4 3 2 1 N/A
 
17.
Restaurant service speed/efficiency
  10 9 8 7 6 5 4 3 2 1 N/A
 
18.
Overall in-room dining experience
  10 9 8 7 6 5 4 3 2 1 N/A
 
19.
Overall restaurant breakfast experience
  10 9 8 7 6 5 4 3 2 1 N/A
 
How satisfied were you with Fitness...
 
20.
Fitness offerings met my needs
  10 9 8 7 6 5 4 3 2 1 NA
 
How satisfied were you with Check-Out...
 
21.
Speed/efficiency of check-out process
  10 9 8 7 6 5 4 3 2 1 N/A
 
How satisfied were you with Service/Staff...
 
22.
The staff genuinely cared for me
  10 9 8 7 6 5 4 3 2 1 N/A
 
23.
The staff helped me feel welcome throughout my stay
  10 9 8 7 6 5 4 3 2 1 N/A
 
24.
Responsiveness of staff to your needs
  10 9 8 7 6 5 4 3 2 1 N/A
 
25.
Knowledge of staff
  10 9 8 7 6 5 4 3 2 1 N/A
 
26.
Did you experience any problems with the hotel during this stay?
  Yes No
27.
Please mark any of these problem(s) you experienced during your stay. (Please choose all that apply)
  Speed of Check-In TV Services
  Room readiness Telephone services
  Luggage Service Fitness center
  Door Lock Key Food/Beverage Quality
  Cleanliness of room Food/Beverage Service - Restaurant
  Room Odor Food/Beverage Service - Room Service
  Size of room Cleanliness of hotel (excl. room)
  Inadequate lighting Condition (wear and tear) of hotel
  Air conditioner/heater (room temperature) Noise inside hotel (Air Conditioner/Heater, Elevator, Hallway, etc.)
  Bed (mattress, pillow, blanket, etc.) Noise outside hotel (Airport, Street, Train, etc.)
  Bath/Shower water temp./pressure Speed of Departure
  Cleanliness of bathroom Staff member
  Number of towels Type of room requested
  Plumbing Confirmed room rate expected
  Condition (wear and tear) of room/bath Accuracy of bill
  High speed internet did not work
 
28.
Did you contact anyone in the hotel to resolve the problem(s)?
  Yes No
Please rate...
 
29.
Did we make every effort to ensure you had an exceptional, indigenous experience?
  10 9 8 7 6 5 4 3 2 1
 
30.
How likely are you to select another Luxury Collection hotel based on your experience at this Luxury Collection hotel?
  10 9 8 7 6 5 4 3 2 1
31.
Which of the following best describes the reason for your stay?
  Business Leisure/vacation by myself Leisure/vacation with kids 18 years or less
  Meeting/Conference Leisure/vacation as part of an organized group Leisure/vacation with spouse/partner
  Both Business/Leisure Leisure/vacation with friends
 
32.
Which of the following best describes why you choose to stay at this hotel?
  I prefer to stay at this hotel/brand as it is my first choice
  This hotel is one of several hotels/brands that I check availability for prior to stay
  I had to stay at this hotel because my company policy requires that I do so
  I had to stay at this hotel because there are no other comparable choices
  I had to stay at this hotel because the event I was attending (business or pleasure) was being held here
33.
Your gender
  Female
  Male
 
34.
Pool
  10 9 8 7 6 5 4 3 2 1 NA
 
35.
Golf
  10 9 8 7 6 5 4 3 2 1 NA
 
36.
Tennis
  10 9 8 7 6 5 4 3 2 1 NA
 
37.
Health Club
  10 9 8 7 6 5 4 3 2 1 NA
 
38.
Spa
  10 9 8 7 6 5 4 3 2 1 NA
 
Please rate: (Choose NA if the resort does not offer the feature or if you did not use the feature.)
Outstanding Unacceptable
10 9 8 7 6 5 4 3 2 1
 
39.
Visibility of and assistance from Pool Supervisors
  10 9 8 7 6 5 4 3 2 1 NA
 
40.
Cleanliness and maintenance of Pool
  10 9 8 7 6 5 4 3 2 1 NA
 
41.
Availability of Golf facilities
  10 9 8 7 6 5 4 3 2 1 NA
 
42.
Golf course conditions
  10 9 8 7 6 5 4 3 2 1 NA
 
43.
Quality of Golf Pro Shop
  10 9 8 7 6 5 4 3 2 1 NA
 
44.
Cleanliness and maintenance of golf locker room
  10 9 8 7 6 5 4 3 2 1 NA
 
45.
Variety and quantity of fitness equipment
  10 9 8 7 6 5 4 3 2 1 NA
 
46.
Cleanliness and maintenance of health club facilities
  10 9 8 7 6 5 4 3 2 1 NA
 
47.
Quality of experience with health club staff, if available during your stay
  10 9 8 7 6 5 4 3 2 1 NA
 
48.
Selection and variety of spa treatments
  10 9 8 7 6 5 4 3 2 1 NA
 
49.
Quality of spa treatments/services
  10 9 8 7 6 5 4 3 2 1 NA
 
50.
Spa treatments value for the price paid
  10 9 8 7 6 5 4 3 2 1 NA
 
51.
Selection/variety of spa products available for sale
  10 9 8 7 6 5 4 3 2 1 NA
 
52.
Cleanliness and maintenance of spa facilities
  10 9 8 7 6 5 4 3 2 1 NA
 
53.
Quality of experience with spa staff
  10 9 8 7 6 5 4 3 2 1 NA
 
54.
Did you attend any formal business meetings in hotel facilities such as conference / banquet rooms ?
  Yes No

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