MSC Sinfonia Returning to SA!


Cheap Flights

16+ yrs

12 - 15 yrs

2 - 11 yrs

under 2 yrs

Hertz Durban car hire

As it offered the cheapest vehicle in the category I was seeking, for the first time I used Car Trawler to make a booking. I was looking for a medium-sized sedan to rent from Durban's King Shaka International Airport, which could comfortably seat 2 adults, a 5-year-old and a 1-year-old; and Car Trawler offered a Renault Megane/similar for R2520. What's interesting with using Car Trawler is that initially you don't know which agency they are booking you with, they only told us it was Hertz after we'd completed the reservation - this didn't trouble me too much, as I know it uses leading car rental agencies, and a car's a car. One must also bear in mind that when they say "Renault Megane/similar" there's a good chance you wont get a Renault Megane - we ended up with a Toyota Corolla.

Hertz offices at Durban's King Shaka International Airport

Cost of booking

At the point of reservation I made a downpayment of R504, with a final payment of R2016 to be made at the rental desk.

Toyota Corolla

The Toyota Corolla was nice and spacious, and the GP number plate gave us right of way of the KwaZulu-Natal roads. Only complaint is that on the uphills it felt a bit underpowered, but that's something I could live with.

Toyota Corolla from Hertz

When we returned our vehicle I found that the car rental pool at Durban's Airport was rather unorganised. At O.R. Tambo International Airport cars line up neatly for each car rental agency, whereas in Durban there's a bunch of cars grouping up together. So I just parked my car in one of the Hertz Bays and then found one of their employees.

Car Rental Provider

 

 

 

Car Rental Provider

HERTZ

 

 

Address

Durban International Airport. PO Box 10002
Marine Parade
4056

 

 

Telephone

0027 314 521 500

 

 

Contract number

DC:CTS-POA09S

 

 

 

 

Voucher number

ZA268055370

 

 

 

 

Directions to desk

Rental offices are just outside the terminals within short walking distance.

Car Rental Provider

 

 

 

Car Rental Provider

HERTZ

 

 

Address

Durban International Airport. PO Box 10002
Marine Parade
4056

 

 

Telephone

0027 314 521 500

 

 

Contract number

DC:CTS-POA09S

 

 

 

 

Voucher number

 

 

Directions to desk

Rental offices are just outside the terminals within short walking distance.

 

 

 

 

 

Pick up Details

 

 

 

 

Drop off Details

 

 

 

Contract number

Durban - Airport International

 

 

Date

29 Mar 2012

 

 

Time

10:00

 

 

Rental days

9

 

 

 

 

Contract number

Durban - Airport International

 

 

Date

07 Apr 2012

 

 

Time

10:00

 

 

 

 

 

Your Details

 

 

 

 

Car Details

 

 

 

Lead Driver

Robert Baker

 

 

Flight Number

MN6309

 

 

 

 

Car Type

Kia Cerato or similar

 

 

Car Code

U - ICMR

 

 

 

 

Extras (payable at the rental desk)

 

 

 

Quantity

Description

Price

 

 

 

1

Additional Driver

ZAR 190.00 each

 

 

 

Drivers Age
23 to 99 Years
Young Drivers Age: 18 to 22 Years Charge 110 ZAR per Day Includes 14% Tax
Young drivers surcharge is not included in the rental price. It is paid in the local currency at the rental desk.
Drivers License
Drivers must hold a full license for minimum 2 year with no major endorsements.
An International Driver’s License (IDL) is required if the renter’s national driver’s license is not in Roman alphabet (i.e. Arabic, Greek, Russian or Chinese). International driver's license must be accompanied by the original domestic license of the driver. UK license holders must present both the photocard and its paper counterpart at the time of rental.
Additional Driver (Can be booked on arrival)
Charge per additional driver: 190 ZAR Includes 14% Tax
Insurance Coverage
Collision damage waiver (CDW): Includes 14% Tax; Excess 5,500 ZAR
Theft waiver (TW): Includes 14% Tax; Excess 5,500 ZAR
Third party liability protection (TP): Includes 14% Tax
You may be held responsible for damage to or loss of tyres, windscreens, glass and undercarriage. Please check with the car rental agent on arrival.
If you purchase the Excess Cover Insurance from a third party (such as Mondial Assistance), the credit card holder will be required to present his/ her credit card at the rental desk in order for the car rental agent to authorize the deposit.
Special Equipment / Optional Extras (Can be purchased on arrival)
Child toddler seat: 225 ZAR Includes 14% Tax; On Request
Infant child seat: 225 ZAR Includes 14% Tax; On Request
Special Equipment/ Optional extras may be requested at the time of booking, but they are not included in the rental price. They are paid in the local currency at the rental desk.
Breakdown Assistance
Includes 14% Tax
Fees
Airport Fee: Includes 14% Tax
Miscellaneous Fee: 45 ZAR Includes 14% Tax
Fuel Policy
Pick up full, return full.
Your vehicle will be supplied with a full tank of fuel and must be returned full. Missing fuel will be charged on your return. (Suppliers fuel policies change from time to time, please confirm at rental counter)
Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.
Mileage Policy
Limited Charge: 1.33 ZAR per Kilometer Includes 14% Tax
Kilometers included per day: 200
Cross Border Travel
Cross Border Travel allowed to:
Botswana *, Lesotho *, Mozambique *, Namibia *, Swaziland *
* Restrictions and charges may apply (Please check with the car rental agent on arrival)
Tax Rate
14%
Included in the rental price.
Payment Method (Driver must have one of the following credit cards when collecting vehicle)
American Express, MasterCard, Visa
A deposit amount of 1,200 will be held against your card(s) for the period of the booking.
Credit card is required in drivers name.
This booking can be paid for by either credit card or debit card. Car rental agents require a credit card in the driver's name to be presented at the rental desk. This is because a deposit is required which is held on the credit card until the vehicle is returned. In some countries you may be required to present two credit cards when renting higher vehicle groups.
Always ensure that the card has sufficient credit available at the time of rental. The amount authorized is generally the insurance excess and the fuel deposit, but it varies depending upon the size of the vehicle, the age of the driver, the car rental agent, rental duration and pick up location.
In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Car Types
CarTrawler searches from over 550 suppliers. The vehicle displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make or model of the rental vehicle will be the same as the vehicle displayed on our website.
Voucher
Your voucher must be produced on arrival at the rental desk. Failure to present your voucher, means we cannot be held responsible for any additional charges.
No refunds will be issued unless Agent received voucher from Renter.
Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle
Conditions of Optional Extras

Please note the price of optional extras is subject to change without notice.The optional extras are subject to availability.

Please bring the following to present at the rental desk:
1. A credit card in the name of the main driver (Laser, Switch Debit or Pre-paid Credit cards are not accepted)
2. Your full driver's licence (if not in standard Roman alphabet an International Drivers Licence must be presented)
3. Valid photo ID (i.e. Passport)
4. A printed version of this E-Voucher (including the rental conditions)
Reminders:
1. Remember optional extras like GPS and child seats are subject to availability and payable at the rental desk
2. Your Fuel Policy: Check the car rental provider rental conditions section below

We have searched over 500 car rental providers worldwide to find you the lowest price for your car rental and have now confirmed your booking made through CheapFlights SA.
Here are your booking details:


Reservation number

ZA268055370

 

 

Car rental provider confirmation number

440083

 

 

Car rental provider

HERTZ

 

Rate details

Renault Megane or similar
ZAR 2520.00 for 9 days
Collision Damage Waiver (Cdw)
Included in Rate
Third Party Liability Protection (Tp)
Included in Rate
Theft Waiver (Tw)
Included in Rate
Tax
Included in Rate
Airport Fee
Included in Rate
Misc Fee
Included in Rate
Breakdown Assistance
Included in Rate
Drivers Age

23 to 99 Years

Young Drivers Age: 18 to 22 Years Charge 110 ZAR per Day Includes 14% Tax

Young drivers surcharge is not included in the rental price. It is paid in the local currency at the rental desk.

Drivers License

Drivers must hold a full license for minimum 2 year with no major endorsements.

An International Driver’s License (IDL) is required if the renter’s national driver’s license is not in Roman alphabet (i.e. Arabic, Greek, Russian or Chinese). International driver's license must be accompanied by the original domestic license of the driver. UK license holders must present both the photocard and its paper counterpart at the time of rental.

Additional Driver (Can be booked on arrival)

Charge per additional driver: 190 ZAR Includes 14% Tax

Insurance Coverage

Collision damage waiver (CDW): Includes 14% Tax; Excess 5,500 ZAR

Theft waiver (TW): Includes 14% Tax; Excess 5,500 ZAR

Third party liability protection (TP): Includes 14% Tax

You may be held responsible for damage to or loss of tyres, windscreens, glass and undercarriage. Please check with the car rental agent on arrival.

If you purchase the Excess Cover Insurance from a third party (such as Mondial Assistance), the credit card holder will be required to present his/ her credit card at the rental desk in order for the car rental agent to authorize the deposit.

Special Equipment / Optional Extras (Can be purchased on arrival)

Child toddler seat: 225 ZAR Includes 14% Tax; On Request

Infant child seat: 225 ZAR Includes 14% Tax; On Request

Special Equipment/ Optional extras may be requested at the time of booking, but they are not included in the rental price. They are paid in the local currency at the rental desk.

Breakdown Assistance

Includes 14% Tax

Fees

Airport Fee: Includes 14% Tax

Miscellaneous Fee: 45 ZAR Includes 14% Tax

Fuel Policy

Pick up full, return full.

Your vehicle will be supplied with a full tank of fuel and must be returned full. Missing fuel will be charged on your return. (Suppliers fuel policies change from time to time, please confirm at rental counter)

Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.

Mileage Policy

Limited Charge: 1.33 ZAR per Kilometer Includes 14% Tax

Kilometers included per day: 200

Cross Border Travel

Cross Border Travel allowed to:

Botswana *, Lesotho *, Mozambique *, Namibia *, Swaziland *

* Restrictions and charges may apply (Please check with the car rental agent on arrival)

Tax Rate

14%

Included in the rental price.

Payment Method (Driver must have one of the following credit cards when collecting vehicle)

American Express, MasterCard, Visa

A deposit amount of 1,200 will be held against your card(s) for the period of the booking.

Credit card is required in drivers name.

This booking can be paid for by either credit card or debit card. Car rental agents require a credit card in the driver's name to be presented at the rental desk. This is because a deposit is required which is held on the credit card until the vehicle is returned. In some countries you may be required to present two credit cards when renting higher vehicle groups.

Always ensure that the card has sufficient credit available at the time of rental. The amount authorized is generally the insurance excess and the fuel deposit, but it varies depending upon the size of the vehicle, the age of the driver, the car rental agent, rental duration and pick up location.

In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Car Types

CarTrawler searches from over 550 suppliers. The vehicle displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make or model of the rental vehicle will be the same as the vehicle displayed on our website.

Voucher

Your voucher must be produced on arrival at the rental desk. Failure to present your voucher, means we cannot be held responsible for any additional charges.

No refunds will be issued unless Agent received voucher from Renter.

Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle

Conditions of Optional Extras

Please note the price of optional extras is subject to change without notice.The optional extras are subject to availability.

Cancellation Policy

If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed.If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pick up time, all funds except a cancellation fee of ZAR 247.33 and the card processing fee (where applicable), will be reimbursed.If the booking is cancelled less than 48 hours before the pick up time, no funds will be reimbursed.

IMPORTANT LEGAL NOTICE 

Introduction

This legal notice applies to the entire contents of this booking engine. Please take some time to read these Terms and Conditions of Use (‘Terms of Use’) as by using this booking engine you indicate your acceptance of these Terms of Use regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this booking engine. By using any part of the booking engine, you shall be deemed to have accepted this legal notice in full.

This booking engine is powered by CarTrawler’s technology and allows you to use CarTrawler’s technology to book vehicle rental introductory services. By accepting the Terms of Use and/or using any part of this booking engine, you agree to conduct your use of this booking engine and the technology supporting it and provided on this booking engine in accordance with the Terms of Use and that the Terms of Use are an agreement between CarTrawler and you.

CarTrawler may revise this legal notice at any time by updating this posting. You should check the booking engine from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at the booking engine.

This legal notice is issued by Etrawler Limited an Irish registered company trading as CarTrawler.

STOP USING THIS BOOKING ENGINE IMMEDIATELY IF YOU DO NOT ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF USE.

CarTrawler facilitates bookings for vehicle rental services. CarTrawler does not provide any vehicle rental introductory services and does not own or operate any vehicle rental companies. Your contract for vehicle rental will be between you and the rental vehicle provider. The terms and conditions of the rental agreement between you and the rental vehicle provider are available on this booking engine when you select the vehicle type and insert the other relevant information. CarTrawler makes no warranty or representation in relation to any rental vehicle provider or any vehicle rented by any rental vehicle provider. It is the rental vehicle provider’s sole responsibility to provide you with a rental vehicle rented on this booking engine. 

All references to booking engine in these Terms of Use are deemed to include reference to all bookings made through CarTrawler’s call center.

Fees and Charges

The credit card/administration charge if any which CarTrawler charges you is non refundable in all circumstances. It is the responsibility of the rental vehicle provider to process your reservation correctly. The accuracy of any quote for renting a vehicle provided by this booking engine and any booking made on this booking engine depends on the details you provide on this booking engine. 

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While CarTrawler endeavours to ensure that the booking engine is normally available 24 hours a day, CarTrawler shall not be liable if for any reason the booking engine is unavailable at any time or for any period. Access to the booking engine may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond CarTrawler’s control. 

LIABILITY 

In the event of a dispute between CarTrawler and you, our liability to you, if any, is limited to the amount of our introductory service fee you paid when booking the vehicle. 

CarTrawler hereby excludes to the fullest extent permitted by law any warranties (whether express or implied), as to the quality, completeness, performance or fitness for a particular purpose of (i) any vehicle booked using this booking engine and (ii) this booking engine and any of its contents, including, but not limited to, any information relating to vehicle rentals contained within this booking engine and the technology supporting and provided on this booking engine. CarTrawler reserves the right to make alterations to the booking engine at any time. The information on this booking engine is updated from time to time. By using this booking engine you acknowledge that the rental details and all other information including, but not limited to, information relating to travel and holidays published on this booking engine may include inaccuracies or typographical errors. 

Any booking you make for vehicle rental on this booking engine is made with a rental vehicle provider and not CarTrawler. CarTrawler and this booking engine only facilitate the making of reservations with the rental vehicle provider. CarTrawler is not a party to the contract between you and the rental vehicle provider and has no responsibility or liability (directly or indirect) to any party in respect of the terms of your contract with the rental vehicle provider or any problems arising with the vehicle rented pursuant to that contract or any other problems between you and the rental vehicle provider. On making a booking for a vehicle rental on this booking engine you are bound by and deemed to have accepted the terms and conditions of the relevant rental vehicle provider. 

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NO UNLAWFUL OR PROHIBITED USE

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AGE AND RESPONSIBILITY

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This booking engine may contain links to resources located on servers or websites operated by parties other than CarTrawler. If you use these links, you leave this booking engine (website). Such hyperlinks are provided for your reference and convenience only. The inclusion of hyperlinks on this booking engine to other websites or servers does not imply any endorsement of the material on such websites or servers (including but not limited to material relating to travel information or services) or any association with their operators. CarTrawler does not control and is not responsible for such websites or the servers or the parties operating such websites or servers and accordingly CarTrawler accepts no responsibility or liability for any material contained on those servers or websites, or the accuracy or legality of information contained on other websites or servers. You will need to use your own discretion when communicating and utilising services from these other websites or servers. If you decide to access any of the third party websites linked to this booking engine (website), you do so entirely at your own risk.

BOOKING CONDITIONS

Please read the following conditions which apply to reservations/bookings made by you for vehicle rental through this booking engine.

A. Making a Booking

CarTrawler operates globally, so there are three types of business payment models when making a booking as described below:

You pay a booking deposit at the time of making your booking and the balance is paid to the rental vehicle provider on arrival; or

You pay the entire rental cost of the rental vehicle at the time of making your booking and you only pay for fuel petrol/ diesel and optional extras on arrival; or

You pay nothing at the time of making your booking. CarTrawler will make the reservation on your behalf without receiving any money and you will pay the rental vehicle provider the entire cost of the rental vehicle at the time of your arrival.

The payment model for your booking is dependant upon the location and/or rental vehicle provider used and you will be informed of any up front payment prior to completing your booking. Where applicable you are responsible for paying the balance owing to the rental vehicle provider. At all times you are responsible for payment of any additional services/costs requested by you and you are responsible for any other service charges applied by said rental vehicle provider. You must use a credit card or debit card or PayPal to avail of the introductory service provided by this booking engine. Please note that not all rental vehicle providers will accept debit cards or paypal. On making a booking with your credit, debit card or PayPal through this booking engine, you agree that if the booking is cancelled less than 48 hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine, the monies transacted (booking deposit and our introductory service fee will be retained by CarTrawler and will not be refundable. If the entire rental amount has also been paid, CarTrawler will retain 3 days rental and introductory service fee and will not be responsible for providing a refund of the rental amount and you hereby acknowledge that CarTrawler has no liability to refund the total rental amount in any circumstances. If you need to make any alterations to your booking CarTrawler must receive a communication through CarTrawler Support from you through the booking engine clearly informing CarTrawler of the precise details of such alteration. CarTrawler does not guarantee said alterations can be processed; however every effort will be made to meet with a favourable outcome. Alterations cannot be processed after collection of the vehicle. CarTrawler is unable to offer you a refund if you end your rental early. In the event that you require to extend the rental period after the collection of your rented vehicle (dates not covered by the CarTrawler voucher), you must pay directly to the car rental agency the local rental rates prevailing at that time. On making a booking/reservation it is your responsibility to inform the rental vehicle provider if necessary of any physical or mental condition relevant to vehicle rental. In the event of an accident, there may be insurance implications if you fail to inform the rental vehicle provider of the condition. You will be required to present on collection of your rented vehicle, a full drivers license (UK Licenses two parts) from country of origin, a valid passport and a valid credit card in renters (drivers) name. In the event of a failure to present the required documents, the car rental agent may refuse the car and no funds paid will be reimbursed to you. If you make a booking but do not collect the vehicle, no funds paid will be reimbursed. Please be advised that in the event of a delayed arrival it is the customer’s responsibility to contact car rental agent. In the event of a flight cancellations or delay, CarTrawler will not be held responsible for the funds paid. The refunds must be claimed from the holiday insurance.

B. Confirmation of Booking

When your booking is confirmed, CarTrawler will issue the booking confirmation on behalf of the rental vehicle provider for each booking, but does not undertake to include charges for additional services or details of the service charge or taxes charged by the rental vehicle provider or additional services requested by you at the collection point. CarTrawler recommends that you thoroughly check the details of the booking e.g. country, location and period of rental. If there are any discrepancies, you should immediately send a communication through our Website engine clearly informing CarTrawler of the exact details of such discrepancy. CarTrawler advises that you read and comply with the rental vehicle provider’s terms and conditions (which are available on this booking engine but may be changed by the rental vehicle provider from time to time) upon which the rental vehicle provider makes the reserved vehicle available to you upon receipt of the booking confirmation. The reservation numbers included on the booking confirmation should be quoted in all enquiries, cancellation or modification of the booking.

C. Cancellations

Cancellation of a booking must be made a minimum of forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine. If you wish to cancel a booking, the only accepted method is through our Cartrawler Website . Do not cancel your booking with the car rental agent directly as additional fees may apply. In the event of a cancellation notice of which is received by CarTrawler within seven (7) days of the car rental booking date and at least forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine all funds will be reimbursed. In the event of a cancellation notice of which is received by CarTrawler outside seven (7) days of the car rental booking date and at least forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine all funds except a cancellation handling/ administration fee of € 25.00 and the non-refundable Administration Charge (Card processing fee) where applicable, will be reimbursed. In the event of a cancellation notice of which is received by CarTrawler less than forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine no funds paid will be reimbursed to you, unless the entire rental amount has also been pre paid CarTrawler will retain 3 days rental and Administration Charge (Card processing fee) where applicable. In the event of a cancellation of a booking when the entire rental amount is payable on arrival, there is no fee for a cancellation but you still need to cancel your reservation through ourCartrawler Website .

It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (Side by side) with their vehicle reservation, i.e. EXCESS COVER INSURANCE through third parties like Mondial.

In the event that you cancel or amend a credit/debit card booking CarTrawler will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable). 

D. Pricing

CarTrawler makes every effort to ensure that prices quoted at the time a booking is made on this booking engine are accurate in all material respects. Nonetheless CarTrawler reserves the right to amend the price quoted at the time a booking is made in the event of a manifest or patent error in the price quoted. CarTrawler will endeavour to notify the customer as soon as reasonably practicable in the event that a price quoted at the time of booking is incorrect. In the event of a change of price quoted at the time of booking the customer may elect to pay the amended price or alternatively the customer will be entitled to a refund of all sums paid. The foreign exchange rates used by CarTrawler to display prices in the currency chosen by the consumer are updated frequently. Foreign exchanges rates used by your credit card company may vary. CarTrawler cannot be held responsible for any discrepancy between the price displayed by CarTrawler and the amount charged by your credit card company due to the rate of exchange used.

E. Complaints Procedure:

Complaints are accepted in writing only and must be logged to CarTrawler Support and received within 30 days of ompletion (drop-off date of the rental vehicle). Complaints received after this period will not be processed.

NO LIABILITY IN CREDIT CARD OR DEBIT CARD TRANSACTIONS

CarTrawler endeavours to ensure that all credit card and debit card transactions on this booking engine are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this booking engine at any time during or after you make your reservation, conduct your transaction or disclose your card details on this booking engine, CarTrawler shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have. Please note this booking engine is VeriSign secured.


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WAIVER

Our failure to enforce at any time or for any period any one or more of the Terms of Use shall not be a waiver of them or the rights attaching to any of them.

HEADINGS AND CARTRAWLER

The headings used in these Terms of Use are for reference only and shall not affect the meaning or scope of these Terms of Use. CarTrawler is a business name owned by Etrawler Limited and all references to CarTrawler in these Terms of Use are deemed to include reference to Etrawler Limited. All references to booking engine (Website) in these Terms of Use are deemed to include reference to all bookings made through CarTrawler’s call center.

MODIFICATION OF THE TERMS OF USE

CarTrawler reserves the right to change the Terms of Use and the contents of this booking engine for any reason and without prior notice and without liability to you, any other user or any third party. This right shall not affect the Terms of Use accepted by you, the user, upon making a legitimate booking or purchase using this booking engine. You should check these Terms of Use for any changes each time you access the booking engine. The rental vehicle provider may from time to time change its terms and conditions (which are available on this booking engine) upon which the rental vehicle provider makes the reserved vehicle available to you. CarTrawler is not responsible and shall have no liability if the rental vehicle provider’s terms and conditions available on this booking engine have been or are changed by the rental vehicle provider.

GENERAL TERMS AND CONDITIONS

The Terms of Use and your use of and access to this booking engine are governed by the laws of the Republic of Ireland. The courts of the Republic of Ireland shall have exclusive jurisdiction over all disputes arising between you and CarTrawler out of or relating to your use of this booking engine. Use of this booking engine is unauthorised in any jurisdiction that does not give effect to all provisions of the Terms of Use including without limitation this paragraph. You agree that no relationship, partnership, employment, or agency relationship exists between you and CarTrawler as a result of the Terms of Use or your use of this booking engine. Our performance of the Terms of Use is subject to existing laws and legal process and nothing contained in this agreement shall prevent CarTrawler complying with any law enforcement or governmental authorities requests or requirements relating to your use of this booking engine or information provided to or gathered by CarTrawler with respect to such use and CarTrawler shall have no liability in respect of such compliance. Although CarTrawler cannot monitor the conduct of its user’s offsite, it is a violation of these Terms of Use to use any information obtained from this booking engine in order to harass, abuse or harm other persons, or in order to contact, advertise to, solicit or sell to any user or person without their prior express consent. 

PRIVACY POLICY

CarTrawler recognises and appreciates the importance of responsible use of personal data collected on this booking engine. Therefore, CarTrawler takes great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes. Any information which is provided by you to CarTrawler will be treated in accordance with the terms of the Data Protection Acts, 1988 and 2003 and/or such amending or replacement legislation as may be adopted in Ireland from time to time.

For us to process a booking for you, we require some information from you. This includes your name, nationality, your gender (or the gender of the group you are in), your phone number and email address. Also, we require your credit or debit card details so we can guarantee your rental vehicle when you pay your rental amount and/or deposit. You consent to CarTrawler holding your personal data for the purposes of facilitating vehicle rental on this booking engine and to disclosing your personal data to a rental vehicle provider when you book a rental vehicle from that rental vehicle provider using this booking engine.

We are required to send your information to the rental vehicle provider with which you booked rental vehicle services so that the rental vehicle provider knows who you are and when you will use its rental vehicle services. We give your name, your nationality, your gender (or the gender of the group you are in), your phone number, your email address, your credit card details and of course, the details of your booking. The rental vehicle provider requires this information to accept a confirmed booking from you.

You should be aware that where you link to another website from this booking engine, that CarTrawler has no control over that other web site. Accordingly, CarTrawler cannot guarantee that the controller of that web site will respect your privacy in the same manner as CarTrawler.

We only use your email address for sending you a confirmation of your bookings or to contact you for any reason directly linked to your booking, or occasionally to inform you of new features on the booking engine. We only use your phone number to contact you urgently if there is a problem with your booking. You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee) and to have inaccuracies in the information corrected.

On occasions, we may supply statistics about our customers to third-parties such as rental vehicle providers or other agents. These statistics never contain personally identifying information.

CARTRAWLER, ITS DIRECTORS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEY FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY POLICY AND YOUR CONSENT.

CarTrawler reserves the right in its sole discretion to amend this Privacy and Security Statement at any time and you should regularly check this privacy policy for any amendments. Any questions, please post your query on the Car Trawler  Website

inside Hertz's offices at Durban's King Shaka Airport

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