Avis vs Hertz - battle to the bottom
9 August 2007. We've written previously about the fact that Avis Johannesburg's ineptitude endangers babies' lives, and given recent experiences with Hertz, we decided to carry out a comparison of Hertz Johannesburg and Avis Johannesburg Airport to see who's the biggest loser.
|
Avis Johannesburg Airport |
Hertz Johannesburg Airport |
Did they remember to provide the car babyseat? |
Forgot the car babyseat. |
Forgot the car babyseat. |
Time taken to bring the car babyseat from depot |
Took about 20 minutes for car babyseat to arrive. |
Took some 15 minutes to get the car babyseat. |
Comments on car babyseat they brought. |
Brought car babyseat for toddlers, we needed one for an infant. |
Car babyseat was broken - baby's seatbelt was missing a part needed to tighten it properly. |
Second attempt at bringing a car babyseat |
Brought correct car babyseat for infants. |
Brought a working car babyseat. |
Would Avis set up the car babyseat? |
Yes, but they didn't set it up properly thereby endangering the infant's life. |
No, they would not set up the car babyseat as they didn't know how. |
We conclude that, Avis Johannesburg and Hertz Johannesburg are pretty much equally inept at arranging car babyseats; Hertz Johannesburg wouldn't set up the car babyseat as they didn't know how - considering that they are in the car rental business this is surprising. On the other hand, Avis did try install the car babyseat even though they also didn't know how - this is slightly worse, as it leaves one under the false impression that your baby is safe.
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