The Intercape Bus is South Africa's largest intercity coach company which is privately owned, and has an extensive networking of Southern African cities between which bus bookings can be made. It is known for its safety record, which has been enhanced through the implementation of its own speed limit of 95km/h throught its route network, which is monitored 24 hours a day through a satellite tracking system.
15% Youth Discount: Applicable on Flexi and Full Flexi classes ONLY. Children aged between 18 months up to 11 years and travelling with a fare paying adult qualify for a 15% discount. Infants below the age of 18 months, provided they are not occupying a seat, travel free.
50% Family Discount: Valid ONLY on Full Flexi class bookings. First three children travelling with two fare paying adults qualify for a 50% discount on the normal fare.
Frequent Traveller Club: Get a 10% discount voucher for every 10 tickets travelled with Intercape. Voucher is valid for 3 months from the date of issue.
On the longer trips the bus does stop for a meal break. In order not to still be waiting for your food when the bus is leaving, make sure that the first thing you do when the bus stops is to order your food. Intercape itself, does not offer meals.
Accompanied children travelling cross-border: Due to the high prevalence of cross-border child-trafficking, the Department of Home Affairs (South Africa) has issued a directive. All passengers crossing Beitbridge Border Post between South Africa and Zambia, Zimbabwe and Malawi (i.e. either travelling from South Africa to those countries, or from those countries to SA) with children under 18 years old, MUST HAVE documentation proving that they have legal guardianship or proof of consent by the legal guardian.
Alcohol & smoking: Intercape reserves the right to refuse passengers that are intoxicated due to alcohol consumption. The consumption of alcohol and/or smoking is also prohibited.
Luggage: When travelling with Intercape, each passenger is entitled to a free luggage allowance of two pieces of luggage, whose dimensions shall not exceed 80cmx60cmx30cm in size, and with a combined mass not exceeding 20kg. All passenger luggage exceeding this allowance will still be allowed on board but only after paying an additional fee.
Items falling under the following category of goods: firearms, hazardous/harmful chemicals, explosives or toxic substances will not be allowed on Intercape vehicles as passenger luggage.
Unaccompanied luggage on Intercape's cross-border services is allowed, but only under certain conditions.
Pets: ONLY trained guide dogs accompanying blind passengers are allowed on Intercape`s vehicles
Ticket cancellation & refunds: ONLY tickets booked under Intercape's Full Flexi and Flexi classes are entitled to a refund. Tickets booked in the Saver class can be swapped for travel vouchers (valid for 3 years from the date of issue of the voucher) which may be used when making a new Intercape bus booking.
Children under 12 years will not be allowed to travel alone on Intercape;
Children between 13 and 18 years will be allowed to travel alone on Intercape, provided that a prescribed Intercape indemnity form has to be completed by the legal guardian or parent in respect of each unaccompanied child.
No unaccompanied children under 12 years will be allowed on cross-border routes.
10 May 2016: Continuing the streak of bad press, Intercape has once again come under fire after passengers were left furious. The bus from Johannesburg to East London had already departed an hour later than scheduled, leaving at 18h30 rather than 17h30, only to turn around once it reached Denver for a late passenger. According to passengers the bus driver received instructions to turn arround and collect a late passenger. Furious passengers weren't given explanations and were treated even worse when they tried to lay complaints at the company's call centre. In response Intercape released an apology stating that employees involved in this would be disciplined. We can only hope that the bus turns around for us if we should ever be late (Spoiler - it wont!).
14 April 2016: Intercape has been receiving a lot of bad press recently. After police made a nearly R5 million worth of illegal abalone bust on one of their coaches last week, another bus was pulled over and passengers left stranded after it became apparant that the driver wasn't in posession of the correct permit. Passengers were left stranded near Harrismith for over three hours, despite the fact that Intercape were reportedly sending a back-up. It did however become apparant that the inconvenience was due to no fault on Intercape's side. The coach company had made a timeous application for the renewal of the permit, but processing was delayed at the Department of Transport. The law states that as long as they had applied before the old permit expired, it would be accepted along with proof of application in the form of a receipt. The confusion was cleared up after which the bus continued on its route.
2 October 2015: Intercape has adopted a new fleet management system, MiX Telematics, that helps improve operational efficiency and encourage positive driver behaviour. This system will give alerts for things such as harsh breaking and speeding. It will also assist in managing rest periods for drivers. The visual and audio alerts from Mobileye helps drivers make decisions with advanced vehicle, lane and pedestrian detection technologies to measure the distance to other vehicles, lane markings and pedestrians.
16 September 2015: Yesterday evening a double-decker intercape bus was set on fire when someone threw three petrol bombs at it. The bus, filled with long-distance travellers, burned out. Sadly two passengers were trapped inside and passed away. 36 passengers, among them 2 children, were injured although most suffered small injuries that were treated at the scene. The police have opened a murder case as well as an attempt to murder. The motive is not yet clear, although the road where it happened (N2 Strand) frequently sees protest action. Intercape bus drivers have been on strike since August, but as they are nearing an agreement it does not appear to be related. InterCape buses are ongoing.
6 Apr 2013. In the first such attack in over a decade in Mozambique, a truck which was carrying fuel to Maputo, and an Intercape bus on its way from Maputo to Beira are attacked by men in Renamo uniforms with AK47s, in Sofala, Mozambique, killing 2 civilians in the truck. "They attacked 2 vehicles - a bus and a truck... there were two deaths in the truck and two civilian women injured in the bus. Two women were injured on the bus. They are in hospital in Muxungwe. We don't know why they are stopping civilian vehicles. The population are fleeing their homes and fields. The whole district is living in fear" said a town administrator, Arnaldo Machohe. Ossufo Momad, of Renamo said that "Renamo distances itself from this attack. During the civil war we had identical situations where Frelimo used our uniforms and blamed us for attacks on civilians. After 20 years of peace why would we want to do this?"
25 Mar 2013. Intercape introduces 3 weekly trips from Windhoek to Ondangwa, Oshakati & Oshikango; leaving in the early evening on Mondays, Wednesdays & Fridays. Intercape's Namibia manager, Nezar Uys, says that "There is strong demand for a safe, dependable and affordable service between Windhoek and northern Namibia. We believe we have the right combination of product and service to meet this demand. Our coaches are the best available internationally, and our 25-year history and track record of safety and service speaks for itself.”
2010. Intercape begins operations in Malawi; employing some of the staff of the liquidated state-owned busline, Shire Bus Lines.
15 Dec 2008. Intercape's attorneys write a letter to the authorities arguing that Road Link Passenger Services (Pty) Ltd are illegally transporting passengers between Cape Town and Pretoria via Upington, as their operating licence was suspended by the Transport Appeal Board on 7 Jul 2008.
Apr 2008. Two Nigerians are arrested in Port Elizabeth after attempting to transport stolen goods (televisions, laptops and playstations) on an Intercape bus. The goods were purchased using a stolen Standard Bank Debit Card.
1999. After winning a court case with SA Railways, Intercape secures the transportation rights to the Durban route.
1988. Intercape is the first to import new double-decker Neoplan coaches.
1979. The Intercape bus service is established by Johan Ferreira.