King Shaka Airport (Durban)
King Shaka International Airport is situated some:
- 40 km north of Durban's city centre
- 144 km from Richards Bay
- 204 km from Ulundi
- 60 km from Amanzimtoti
- 167 km from Margate
Airport shuttle
To get from the airport to your hotel on the Durban beachfront, it is often cost effective to take the Airport Shuttle, phone 031:4651660 .
2011 Feather Awards
On the 23rd Nov 2011, King Shaka International Airport awarded Feather Awards to the following:
International Airline |
Emirates |
Domestic Airline (Low Cost) |
1Time Airline |
Domestic Airline (Full Service) |
Comair |
Ground Handling Service Provider |
Swissport |
Government Service Provider |
Customs & Excise |
Safety Award |
Glidepath South Africa |
Airport Managers Award |
Barbara van Dyk : BCOCC |
Retail Service Provider- International Departures |
Big Five Duty Free |
Retail Service Provider: Domestic Departures |
Tie Stop |
Retail Service Provider- Landside |
Bidvest Foreign Exchange |
F&B Service Provider- Airside |
Fego Caffe' |
F&B Service Provider- Landside Restaurant |
Mugg & Bean KSIA |
F&B Service Provider- Landside Fast Food |
Ola Milky Lane |
Car Hire Service Provider Category A |
Budget Rent a Car |
Car Hire Service Provider Category B |
Dollar Thrifty Car Rentals |
Commencement
As from the 1st May 2010, all flights to and from Durban International have been operating out of King Shaka International Airport north of Durban. All flights into Durban up to and including Friday 30 April 2010 operated from Durban International airport. Passengers travelling in one direction before 30 April and back after 01 May were provided a shuttle service between the two airports by ACSA (for one week).
History
The new international airport at La Mercy has taken forty years from the original land purchase of 2 100
hectares to become an operational entity. Earthworks for the 200-hectare terminal platform and 3,7 kilometre runway, together with their associated storm water systems, were completed in the early 1970s. This gave a flying start to the current construction phase when it began on August 31, 2007. Moving an existing, operational airport to a completely new location, about 50 kilometres away, entails far more than the massive logistical
exercise of the physical move. It also involves people, their training and readiness. The complexity of this operation has been managed under the Operational Readiness & Airport Transfer (ORAT) project. Getting everyone – ACSA and stakeholder personnel – to La Mercy for the familiarisation training outlined in this booklet is a vital link in the ORAT project. The new airport provides considerable expansion over the existing Durban International Airport, with huge growth potential. The length of the runway will allow the Airbus A380 and Boeing 747s to use the airport, encouraging more international flights for Durban, supporting tourism
growth and giving KwaZulu-Natal direct access to the world. Planning for the airport has made provision for passenger capacity to grow from 7,5 million in 2010 to 45 million by 2060. Provision is made for a second runway, parallel to the existing one and with the air traffic control tower between the two. Environmental considerations have become increasingly important in modern day infrastructural developments and they are reflected in the design of the storm water management system, power utilisation and waste management systems.
The Mount Moreland reedbed
The new international airport at La Mercy can boast a ‘world first’. Lying about one kilometre southwest of the end of the runway is the Mount Moreland reedbed, host to a spectacular natural event. The Barn (European) Swallow breeds in Europe and travels to southern Africa, where it stays from October until April. Every year, an estimated three million swallows (about eight percent of the total European population) roosts in this reedbed.
This huge number of birds, landing to roost at dusk and leaving to forage at dawn, presents a potential air-strike hazard. To remove the reedbed would be environmentally unacceptable, and so a permanent bird radar system has been installed, with 24/7 surveillance providing real-time information on bird movements. The system is directly linked to the control tower (a world first) and provides warning of potentially hazardous situations. Various procedures are then put in place to avoid any air-strike possibility. This is the first time ever that a system of this nature has been installed at a commercial airport.
Scale of undertaking
It is difficult to appreciate the scale of the undertaking at the new international airport at La Mercy, so some comparisons help to put things in perspective.
• There are 4 900 tons of steel in the passenger terminal building (half the amount used in the
Eiffel Tower)
• The total floor area of the passenger terminal building is 102 000m2 (equivalentto 27 soccer pitches)
• The runway and 10 taxiways cover 400 000m2 and required 230 000 tons of asphalt (enough to
surface 35 kilometres of a four-lane highway)
Regional Development Node
It is far from being ‘just an airport’. Together with Dube Trade Port, the airport forms a regional development node. This incorporates a 36-hectare Trade Zone, which will accommodate a cargo terminal, a perishables
centre, warehousing and light manufacturing facilities. The cargo terminal is fully mechanised and automated, the first of its kind in South Africa and only the second in Africa. It is compliant with IATA recommendations and is designed to maximise efficiency, safety and security. At the moment, an estimated 60 000 tons of freight is
trucked annually to O.R. Tambo International Airport for export; Durban will be able to compete directly for this business. A 12-hectare Support Zone will house office complexes, business parks, commercial enterprises, vehicle service stations, hotels and conference facilities. Also included will be a government support services centre, and trade and exhibition centres. The 80-hectare Agri-Zone provides an extensive area for growing export quality perishables. It will be a major job creation hub, also providing packing and training facilities. A ‘Cyber Port’ will introduce a state-of-the-art logistics platform consisting of an electronic trading platform: a range of services designed to facilitate efficient technology-enabled transactions, trade and transport. Whatever the infrastructure, and these are world-class facilities, the success of the new airport depends upon each and every one of us. It must be with PRIDE that we go about our duties to ensure that our clients - passengers and all the other airport users – leave with memories of an enjoyable and effective experience. Just six weeks after the relocation, we will be hosting 2010 FIFA World Cup participants, supporters and visitors. What better way to greet overseas and regional visitors than with pride in our new airport and our country? Airports Company South Africa has provided the world’s newest, the latest and the greatest airport. It is up to all of us to ensure that this investment earns the accolades that it so richly deserves.
Durban International Airport vs King Shaka Airport
STATISTIC |
Durban International |
King Shaka Airport |
Runway length |
2.4km |
3.7km |
Aircraft parking bays |
23 |
34 |
Air bridges |
0 |
16 |
Annual passenger capacity |
4 400 000 |
7 500 000 |
Check-in counters |
52 |
72 |
Common-use self-service kiosks (CUSS) |
4 |
18 |
Passenger terminal building floor area |
30 000m2 |
102 000m2 |
Retail space |
2 900m2 |
6 500m2 |
Retail outlets |
23 |
52 |
Public parking bays |
2 490 |
6 500 |
Airport Precinct Divisions
The airport is divided into three major areas. These are 'Landside', 'Passenger Terminal Building' and 'Airside'. Brief overviews of these areas are as follows:
LANDSIDE
This is the area outside the passenger terminal building, used by people
and vehicles. It includes the roads network, with access to all areas of
the airport precinct, car rental facilities, public parkades, shaded parking
areas, administrative buildings and various other services and facilities.
The area is freely accessible to all users of the airport. Pedestrian and
vehicle movements are guided and managed by ACSA with the support
of eThekweni Metro Police.
TERMINAL
An airport is a dynamic system that handles the flow of pedestrians,
vehicles, aircraft, baggage, cargo and mail. The 102 000 square metre
passenger terminal building at the new international airport at La Mercy
has been designed to minimise inconvenience and confusion as passengers
proceed through the network of sub-systems (i.e. processing facilities
for departing and arriving passengers, outbound and inbound government
inspection services, centralised holding areas and concession areas).
Way finding signage has been placed in strategic positions to assist
passengers and visitors navigate their way around the airport with
minimum difficulty and inconvenience.
The building incorporates the very latest design concepts to make the
working environment as effective as possible and to make a passenger’s
movement through the necessary processes from arrival (either from
land or air) to departure (air or land) as smooth and pleasant as possible.
The passenger terminal building has areas that are freely accessible to
the general public, as well as restricted and ‘sterile’ areas where access
can only be gained by means of presenting a boarding pass for a departing
passenger or a colour-coded security permit for an employee.
AIRSIDE
To maintain the integrity of the nation’s civil aviation security programme,
the airport has been designed such that segregation exists between the
freely accessible areas and those deemed controlled and or restricted. The
Airside can be accessed via the passenger security search points or, in the
case of employees, through access-controlled doors, where the colourcoded
security permit needs to be swiped. The principles of the nation’s
aviation security programme are integrated into the structural and
operational parameters guiding the development of the Airside passenger systems and infrastructure. Key security concerns that have been considered, in accordance with the
airport’s documented security programme, are the following:
• Preventing the introduction of weapons and devices into the airport or aircraft by:
- Detection
- Ensuring the segregation of passengers who have been screened from those who have not
- Controlling access to and movement within the Airside and security restricted areas
These security concerns are effectively dealt with at our airport through the installation of passenger,
goods and baggage security screening search points (i.e. high-tech x-ray machines).
The clear distinction between Landside and Airside areas is easily identifiable by the more stringent
security requirements, such as the presentation of a boarding pass for a passenger, the colour-coded
security permit for an employee and being required to go through a passenger screening search point.
The Airside comprises the passenger holding lounges, airline lounges, the ACSA VIP lounge, retail
concessionaires and airline boarding gates. On presentation of a valid boarding pass at the boarding
gate, passengers proceed to the aircraft either by means of a passenger loading bridge or a bus, which
they will find parked at a bussing gate on the apron.
Staff in possession of a valid, colour-coded security permit are allowed to access airside areas specified
on their security permits.
AIRLINES THAT OPERATE AT THE AIRPORT
1Time, BA Comair, Kulula Air, Mango Airlines, SA Airlink SA Express, South African Airways, Emirates Airlines and Air Mauritius.
Do's & Dont's
LANDSIDE
• No-one has the right, temporarily or permanently,
to obstruct all or any portion of the landside
precinct
• The rules regulating public roads also apply to
the roads within the airport precinct. Metro
Police will enforce the law
• Delivery vehicles are required to operate within
the conditions of the service level agreement
between ACSA and the stakeholder
TERMINAL
• Passageways are not to be obstructed
• No objects, such as bags, paper, boxes, rubbish
or other goods are to be left in passageways
• Passageways should be used in such a way that
other users are not inconvenienced
• Exclusive use of passageways, entrances,
exits loading docks and ramps is not allowed
at any time
• Retail occupants should not operate outside
their operational space
AIRSIDE
• Smoking is only allowed in designated
smoking areas
• Airport staff are required to wear a
reflective jacket and hearing protection
when entering airside
• Airport staff are required to visibly display
their security permit, at all times, while in
the airport precinct
• Airport staff will be subjected to a security
check when both accessing and leaving airside
• Airport staff are obligated to abide by the
policies and procedures in place regulating
the airside, which are implemented by Airports
Company South Africa Safety Department
Landside
ROAD NETWORK
Airport activity generates traffic on airport roads to and from the regional
road system. Most passengers, visitors, cargo operators and employees
use road vehicles to gain access to the airport and it is anticipated that
this will always be a predominant modal choice, although alternatives
will become more attractive to some users as road congestion and
environmental awareness increase.
The landside road system at the new international airport at La Mercy
will serve different categories of traffic, made up of passenger vehicles,
airport taxis, limousine services, charter/tour buses, delivery trucks, airline
crew buses, etc.
The landside road system feeds into the airport and Dube Trade Port’s
road circulation network, with the principal access off the main collector
road that links the N2 and R102. The southbound carriageway to the N2
will be tolled by the South African National Roads Agency (SANRAL).
PICK-UP AND DROP-OFF AREAS
The pick-up areas are situated at grade, alongside the piazza, with separate
provision for private vehicles and public transport. The drop-off area is
situated on the elevated roadway, outside the Departures Hall at the
passenger terminal building. The Metro Police will monitor utilisation of
the drop-off area to ensure that it is not used as a parking area.
PUBLIC TRANSPORT
Public transport facilities have been provided within the precinct and cater
for both bus and accredited public transport service providers (i.e. metered
taxis, tour buses/shuttles, coaches and staff shuttles) to segregate buses and
taxi traffic from private vehicle traffic to increase capacity.
PEDESTRIAN CIRCULATION
Pedestrian movement within the development area is catered for through
the provision of sidewalks where significant numbers of pedestrians
are anticipated.
A conscious effort has been made to minimise conflict between pedestrians
and vehicles through the development of a ‘pedestrian sensitive’ traffic
routing plan. Where conflicts are large and unavoidable, grade separation
of vehicle and pedestrian movements has been provided.
STAFF PARKING
The staff parking area, with 820 shaded bays, is located to the east of the main boulevard road, entering
the airport precinct. Once vehicles are parked, staff can either walk to their offices or be transported
by a staff shuttle.
The shuttle stops are at the staff parking area, the public transport staging area, in the open parking area,
at the public transport drop-off area and on the elevated road outside the passenger terminal building.
The diagram on page 19 indicates the staff parking area, shaded in orange. The shuttle routing is
indicated by means of blue bars and shuttle stops are shown by means of red dots.
Companies operating at the airport that require staff vehicle access cards should contact the Landside
office, situated on the ground floor of the multi-storey parkade (MSP), or call 032-436-6626.
PARKING FACILITIES
Open parking (shaded) 3 000
Multi-storey parkade 1 540
Metered taxi bays 25
Coach/bus bays 10
Staff parking (shaded) 820
Bus staging 20
Car rental 750
Elevated road 50
CAR RENTAL OPERATORS
To alleviate congestion on airport roads, consolidated car rental areas are
located on the southern side of the passenger terminal building. The ten
car rental operators providing this service at the new international airport
at La Mercy are Avis, First Car Rental, Tempest Car Hire, Budget, Woodford, Hertz, Europcar, Dollar Thrifty, Capital Car Hire, Thrifty Car Hire and Easy Hire.
The car rental facility is situated under the elevated roadway and can be
accessed from the southern exit of the passenger terminal building.
Car rental operating hours
Open: 60 minutes before the first flight
Close: 30 minutes after the last departing/arriving flight
Retail consultant
An ACSA Retail Consultant is on duty during normal office hours to ensure
efficiency in the car rental operations and that service levels are achieved.
Operating Hours
08h00 – 16h30, Monday to Friday
Telephone number: 032-436-6666
Landside Client Manager
The ACSA Client Manager is responsible for operational processes and service
delivery management on the landside, and coordinating these activities with
relevant stakeholders and service providers. These include the staff shuttle
service provider, the car park security/attendants service provider and
Metro Police.
Important Tellephone Numbers
Landside Client Manager 032 436 6608
Car Rental Client Manager 032 436 6034
South African Police Service 032 436 6868
Metered Taxis 032 436 6035
Landside Operating Hours
05h00 – 22h00, seven-days-a-week
Passenger Terminal Building
The passenger terminal building and its surrounding apron are the primary
processing interfaces that lie between the various modes of surface access
and airside infrastructure systems (i.e. taxiways and runways). The level of
satisfaction gained while passing through this structure when departing,
transferring or arriving will, to a large extent, impact on the willingness of
the passenger to repeat the experience of flying through our new airport.
It is within this context that, from a way finding and passenger orientation
point of view, and in order to simplify the process, the number of choices
available has been reduced to an absolute minimum (i.e. one passenger
terminal complex). In this way, passengers and their meeters and greeters
have no alternatives from which to choose, with minimal level changes to
go through.
PASSENGER TERMINAL BUILDINGS
The passenger terminal building at the new international airport at La Mercy
has been designed to meet the International Air Transport Association (IATA)
Level of Service C. This denotes a good level of service, with conditions of
stable flow, acceptable delays and good levels of comfort. The passenger
terminal building consists of four levels that have a combined floor area of
102 000 square metres. It consists of a basement area where retail storage,
delivery facilities, goods screening, waste management facilities, IT core
rooms and engineering plant rooms are situated. The Arrivals Hall on the
ground floor is where passengers and baggage arrival processing is handled.
The Departures Hall on the first floor is where passenger check-in processing,
passenger and baggage security screening and boarding take place. The
second floor is made up of airline lounges, the ACSA VIP Lounge, airline back
offices and the airport Terminal Operations Centre (TOC).
ARRIVALS HALL, GROUND FLOOR
The Arrivals Hall is situated on the ground floor and is a common entrance
and exit, with a ‘meet and greet’ area for all arriving passengers. The ground
floor allows for easy access to the Check-in Hall, which is one level up and
accessed by means of a passenger lift, stairs or escalators, and also to the
parkades and transport plaza. The car rental facilities and shade parking
facilities are accessed by two pedestrian subways from the Arrivals Hall.
The ground floor has six escalators (three going up and three coming down),
with a flight of stairs on each side. All escalators are trolley friendly. There
are four elevators that service the same area.
There is a banking hall for local and foreign exchange transactions on the
ground floor level. An open-air food and beverage court is situated directly
adjacent to Domestic / International Arrivals.
DEPARTURES HALL, FIRST FLOOR
The departures concourse consists of various public and non-public areas. These include the circulation and waiting
areas, public facilities, airline ticket sales, service counters and check-in facilities for passengers and baggage.
The central check-in processing of both departing international and domestic passengers takes place here. There
are four check-in islands, each made up of 18 check-in counters, totalling 72. All airlines operating out of the
current Durban International Airport have been allocated their required check-in counters.
Flight information display boards (FIDS) will indicate which counters are allocated to each specific flight, the
time of departure and the assigned boarding gate.
To ensure that counters are easily identified, 32-inch plasma monitors have been placed above all checkin
counters. These monitors indicate the flights currently checking-in at any particular counter.
To achieve a seamless, end-to-end processing of passengers, automated passenger processing will be enabled
at the new international airport at La Mercy by the installation of terminal systems such as CUTE (Common-
Use Terminal Equipment) and CUSS (Common-Use Self-Service).
CUTE is a generic airline industry term, which allows individual users (i.e. airlines) to access their host
computers. The basic concept of CUTE is to enable airlines to share passenger terminal handling facilities.
This includes areas such as check-in and boarding gate counters on a common-use basis, enabling airlines to
use their own host computer EDP applications for departure control, reservations, ticketing, boarding pass and
baggage tag issuance, etc. CUTE provides potential savings to airlines by increased utilisation of check-in
counters and gate space.
16 CUSS kiosks have been installed, four at the end of each of the four
check-in islands. CUSS is a facility that provides passengers with self-service
applications (e.g. check-in) on a shared kiosk. CUSS provides potential savings
to airlines and reduces the need for an airport to provide space for individual
airline kiosks in common-use areas.
To prevent the passage of articles from non-sterile areas of the airport,
coupled with the South African Civil Aviation Authority (SACAA) regulations
requiring the elimination of liquids , aerosols and gels (LAGs) from an
international passenger’s luggage, means that international and domestic
passenger flows are kept separate at the passenger security screening points.
Departing international passengers are processed through passenger screening
machines situated at the northern end of the passenger security central
search points, from where they move to passport control and the boarding
gates. Departing domestic passengers are facilitated at the southern side of
the security central search points, from where they proceed to the
boarding gates.
There is a total of seven passenger security screening points, which will be
manned according to demand. The passenger traffic patterns at Durban
International Airport are of such a nature that there are more departing
domestic passengers compared to departing international passengers.
As a result, the passenger screening machines have been divided accordingly
at the passenger security screening points, to ensure that optimised processing
times are achieved.
Two demarcated areas for unaccompanied minors and assisted passengers
are available adjacent to the passenger security screening points to allow
for easy access through the passenger security screening points. The areas
demarcated for passengers with special needs (i.e. unacompanied minors
and physically challenged passengers) will be utilised by all airlines, observing
the principles of common use. Each airline will exercise the utmost responsibility
towards its spassengers in these areas.
Access to the Departures Hall is through the ground floor of the passenger
terminal building (PTB) via the escalators, elevators or stairs provided.
Alternatively, passengers can be dropped-off on the elevated frontage road
that leads directly into the Departures Hall. The official drop-off areas for
departing passengers are situated on the elevated frontage road, which is
one-way from north to south.
Airline offices are located on the first floor, which can be accessed by a
staircase at the south end of the of the check-In area. Access to this area is
strictly controlled and is by arrangement with the airline concerned.
The following airlines, currently operating out of the existing Durban International Airport, have been
allocated ticket sale counters opposite their check-in counters, namely:
• Air Mauritius • British Airways Comair • Kulula.Com Ltd • Mango • 1Time • Interlink • SA Airlink • South
African Airways • Emirates
AIRLINE LOUNGES, SECOND FLOOR
There are three airline lounges situated on the second floor of the passenger terminal building. These consist
of the SAA Business Class Lounge, the BIDAir Hospitality Lounge and the British Airways Comair Lounge. There
is also an ACSA VIP Lounge. Passengers are able to access the airline lounges, after they have been security
screened at the security central search points, by means of two escalators just before the entrance leading
to the boarding gates.
TERMINAL OPERATIONS CENTRE, SECOND FLOOR
The Airports Company South Africa Terminal Operations Centre (TOC) is situated on the second floor, with
access restricted to staff. The TOC has the following objectives:
• To manage and control various Airports Company South Africa operations at the airport
• All operational departments are located in one facility to ensure the smooth running of the
end-to-end operations.
WHO MAKES UP THE TOC?
• Apron Office
• Announcements
• Resource Allocations
• Flight and Airport Information
• Help Desk
• Maintenance Monitoring on Building Managements System (BMS)
• IT Help Desk
• Customer Care
• Security Offices
THE AIRPORT MANAGEMENT CENTRE (AMC)
The AMC has been created in an effort to ensure that all incidents or
exceptions that may impact on timely departure or arrival of passengers,
baggage or aircraft are collaboratively managed. ACSA has successfully
encouraged all the aeronautical stakeholders to be part of the Airport
Management Centre, where collaborative decision management is installed
and practised. The AMC will be manned by ACSA, together with the following
aeronautical stakeholders:
• Airlines
• Ground Handlers
• Air Traffic and Navigation Services (ATNS)
• Government agencies operating at the airport, such as SAPS, SARS, National
Intelligence Agency (NIA), the Department of Agriculture, Port Health, etc.
TERMINAL RESOURCES
Client Managers
Q What is the role of the Client Managers in the terminal?
A The Client Managers are responsible for actual operation processes and service delivery management on
the terminal floor, co-ordinating these activities with the terminal stakeholders (airlines and service providers).
Airports Company South Africa Help Desk
All faults, exceptions and incidents impacting on normal airport operations are centrally managed. As such,
all airport stakeholders (internal and external) are required to make contact with the ACSA Help Desk agents,
situated in the Terminal Operations Centre, telephone number 032-436-6758.
Trolley Management Services
Q What do they do?
A Trolley operators play an important role in ensuring that passengers find luggage trolleys neatly stacked
and available at clearly demarcated areas. The speed at which the trolley operators refill the various
demarcated trolley areas contributes to a seamless passenger experience at the airport.
Q In which areas do they operate?
A International and domestic arrivals, the passenger terminal building, car rental parking areas, the multistorey
parkade and shaded parking areas.
TROLLEY-FRIENDLY ESCALATORS
The two main sets of trolley-friendly escalators leading up from the ground
floor to the Departures Hall, situated on the first floor of the passenger
terminal building, are equipped to transport passengers, either with or without
trolleys, in both directions.
This is a novel feature at our airport. Our trolley operators are trained to assist
passengers, who may not be familiar with escalators that allow trolleys on them.
How to use an escalator-friendly trolley
• Push trolley onto the escalator
• Let go of the trolley handle (brake is activated)
• Take one step back
• Relax as the escalator carries you and your trolley up or down,
with your luggage intact
When you reach the top or the bottom
• Step forward and push down the trolley handle (brake deactivated)
• Push the trolley forward as the steps level out
• Push the trolley off the escalator and move away from the escalator
Useful Telephone Numbers
ACSA Help Desk 032-436-6758
ACSA information (airport) 032-436-6585
Flight information 086-727-7888
Terminal Client Manager 032-436-6544
Retail outlets/concessions
Surveys at airports show that passengers want and expect to see retail and
food concession facilities where they can shop and dine. There is a wide
selection of retail concessions at the new international airport at La Mercy
from which to choose. The accessibility and accommodation of these facilities
has been arranged so that maximum exposure to the passenger and visitor
is accomplished, without interfering with the flow of passenger traffic in the
passenger terminal building.
Concessions can be categorised into six groups, namely: Duty Free, Food &
Beverage, Speciality Retail, Foreign Exchange and Banks, Books and Services.
LANDSIDE PIAZZA
A unique feature at the new international airport at La Mercy is the Landside
Piazza, which is situated outside the passenger terminal building Arrivals Hall.
This area is characterised by large open spaces that have panoramic views
of the verdant, landscaped boulevard, with a statue of King Shaka. The rolling
hills of KwaZulu-Natal can be seen a few kilometres away. The atmosphere
of this area lends itself to a relaxed visit.
The retail offerings in this area are mostly food and beverage, namely:
• Spur • News Café • Mugg & Bean • Cape Town Fish Market
FOOD COURT
There is a food court on the ground floor of the passenger terminal building,
where varied food and beverage offerings are available, namely:
• Milky Lane • RJ’s Express • Kauai Health Bar • Kentucky Fried Chicken •
Sandwich? (sandwich bar)
FOREIGN EXCHANGE, BANKING SERVICES AND
AUTOMATIC TELLER MACHINES (ATMs)
Situated on the ground floor of the passenger terminal building are:
• Bidvest Bank (Rennies foreign exchange) • Standard Bank • A Nedbank ATM
• An ABSA ATM • A Standard Bank ATM • Landside Retail
At any airport, availing space to concessions that serve arriving passengers
and greeters is important. At the new international airport at La Mercy, the
following Landside retail concessions are to be found on the ground floor
in the Arrivals Hall, namely:
• Express Shades (sunglasses) • The Image Studio (hair and beauty salon)
• MTN Rent-a-Mobile • Vodacom • Sweet Treat • Nike • Jeep • Quicksilver
(clothing) • Moda Leather and Luggage • South African Post Office
• Natal Wholesale Jewellers • The Stables Wine Estate • Exclusive Books
• Link Pharmacy • Electronics & Music • Gift Store
DOMESTIC DEPARTURES
The retail offering at domestic departures is a combination of gift shops,
and food and beverage outlets. The retail offering and the trade mix in this
part of the passenger terminal building is geared towards passengers who
would like to shop for gifts before they depart, to buy newspapers, books
and magazines, to have a quick bite to eat, or who wish to have a drink.
The retail outlets available at domestic departures, on the first floor of the
passenger terminal building, are:
• Exclusive Books • Cosmic Candy • Sneakers (sports wear) • Yes We Can
(proudly South African gifts) • EM Native Collection (curio store) • Tie Stop
• Fego Caffé • Rhapsody’s Pub & Grill (with a smoking lounge) • Wimpy
INTERNATIONAL DEPARTURES
At international departures, there is a well-illuminated, heated and ventilated
retail facility, providing a wide spectrum of product sales. The retail offerings
in this area are:
• Big Five Duty Free • Cosmic Candy
Food and beverages are represented by:
• Rhapsody’s Pub & Grill (with a smoking lounge) • Fego Caffé
INTERNATIONAL ARRIVALS
• Big Five Duty Free
Outlet Operating Hours
Open - 60 minutes before the first flight
Close - 30 minutes after the last departing/arriving flight
RETAIL CONSULTANT
In its customer-centric approach, ACSA has ensured that a Retail Consultant
is always available during normal office hours to ensure efficiency in retail
operations and the maintenance of high service levels.
Operating Hours
08h00 - 16h30, Monday to Friday
Telephone number: 032-436-6666
Airside
34
The Airside infrastructure consists of:
• 29 x Code C aircraft parking stands
(some linked to 12 passenger loading bridges)
• 4 x Code F aircraft parking stands
(linked to 4 passenger loading bridges)
• 4 x Aprons (Alpha, Bravo, Charlie and Delta)
• 3,7km runway
• 2 x rapid exit taxiways (RETs)
• Parallel taxiway
PASSENGER LOADING BRIDGES (PLBs)
The airport has two types of passenger loading bridges, known as Nose
Drive and Apron Drive.
The Nose Drive passenger loading bridges are installed on the Alpha Apron,
whilst the Apron Drive PLBs are installed on the Charlie Apron.
The twelve passenger loading bridges servicing and compatible with Code
C aircraft are the Nose Drive type, whilst the four passenger loading bridges
servicing and compatible with Code F aircraft are the Apron Drive type.
The Apron Drive Bridge is the cutting-edge design for passenger loading
bridges. It has free movement in three axes, namely:
• Telescope
• Elevation and
• Rotation, allowing for maximum flexibility in docking manoeuvres,
while taking up the minimum amount of apron space
What are the benefits of passenger loading bridges to passengers?
• They allow for reduced movement of passengers and vehicles on
the apron
• Provide an added security measure as passengers move from their
terminal seats in the passenger holding lounge to the aircraft seats
through a controlled and secured area
• Passenger comfort is enhanced as passengers are not exposed to
the weather
• An added safety measure that allows for passengers’ safe movement
• Alleviate conflict between passengers and vehicles, and the need to
cross aprons and airside service roads
BUSSING OPERATIONS
The remote boarding gates for passenger pick-up are situated on the
ground floor and the staging area for buses is situated south of the Apron
next to parking bay Alpha 1. Buses will operate in a clockwise direction,
from south to north. The route for arriving bussing passenger will follow
the same direction as that of the departing bussing passengers.
Maintenance, engineering & support
BULK WATER SERVICE
The airport is equipped with a 3 000 000 litre bulk water storage tank,
which is fed from eThekwini Municipality.
LIFTS
There are 25 lifts installed at the airport:
• 5 x concrete-type service lifts
• 14 x glass observation passenger lifts
• 1 x concrete-type passenger lift
• 2 x trolley lifts
• 2 x service goods for goods and maintenance personnel
• 1 x oversized baggage lift
POWER SUPPLIES
Normal Power
This is the power supplied by the eThekwini Municipality. The distribution
boards supplying this power are painted orange. The voltage is usually
11kV, 380V or 220V.
Essential Power
This is back-up power (also known as stand-by power) to critical equipment,
brought on-line when ‘normal power’ fails. Supplied by diesel-powered
generators, the distribution boards for this power are painted red.
Uninterrupted Power Supply (UPS)
This is also a form of back-up power supply, suitable for short periods
of normal power interruptions, with the power being supplied from a
bank of batteries. Distribution boards for this supply are painted blue
and the earth pins in the plug sockets are D-shaped to prevent
unintentional or unauthorised use, as the capacity of the batteries is
limited. Electronic equipment is usually supplied via UPS.
Emergency evacuation procedure
1. On the sound of an alarm and/or an announcement over the public
address system, react by doing the following:
• Discontinue all business conversations and activities. Inform people
around you that everyone is required to evacuate immediately
• If possible and applicable, close any fireproof safes in your area
• If possible, switch off electrical power
• The tasks of assigned evacuation teams should be initiated and
personnel should report to their designated posts or assigned areas
• When the order to evacuate is issued, employees should assist the
public by escorting them to the nearest available exit
2. Employees should set an example by walking in an orderly manner
and calmly give verbal instructions to the general public.
3. Evacuating personnel should proceed to the closest Designated
Assembly Area and stay there until directed by emergency response
personnel to relocate.
Assembly points:
Airside
• South - Adjacent to the south gatehouse
• North - Charlie apron, between external fire escapes two and three
Landside
• Arrivals - Ground floor south: Assemble adjacent to the
passenger underpass
• Arrivals - Ground floor north: Assemble adjacent to the
passenger underpass
• Departures - Upper level north: Move to the base of the elevated
road to the north. Maintain access for emergency vehicles
• Departures - Upper level south: Move to the base of the elevated
road to the south. Maintain access for emergency vehicles
Maintenance Area
• The open area between the maintenance and refuse buildings
4. Remain calm and comply with all instructions from response
personnel and the South African Police Service.
5. In the event of a fire: close windows and doors in your area.
6. In the event of a bomb threat: open windows and doors in your area.
7. Proceed with visitors/clients/contractors (if any) to the nearest
emergency exit, avoiding the location of the hazard, and proceed
to the assembly point. Take personal belongings with you (if
time allows).
8. Do not use lifts.
9. At the assembly point, report immediately to your Evacuation Warden and furnish your name
and that of any visitors, clients or contractors.
10. Await instructions from Emergency Controllers as to further action required.
AIRPORT EMERGENCY MANAGEMENT SYSTEM (AEMS)
A full set of the emergency policies and procedures is available on the Airports Company South Africa
intranet. These procedures are approved by the South African Civil Aviation Authority and give overviews
of roles and responsibilities of all agencies responding to aircraft accidents and incidents on and off
airport. They are available after registering on the ACSA website.
Important response points in an aircraft accident or incident:
• Survivor Reception Areas: International and Domestic arrivals
• Meeters and Greeters Areas: International and Domestic
• Reconciliation Area: Lost Property Offices, International arrivals
Security permit system
1. Who requires a colour-coded security permit?
In accordance with ACSA permit policy, permit issuance is a necessity.
It helps to delineate various areas within which staff working at the
airport are either restricted or allowed to gain access.
The colour-coded security permits are issued to full-time airport employees
and visitors or contractors working on special projects. A security
permit enables the carrier to access the required, permitted areas
without hindrance.
Permits are for all persons requiring access to the various areas of the
airport. This includes all airport employees, as well as visitors who come
to the airport for the purpose of business and who require access to
controlled and restricted areas.
2. What is a colour-coded security permit?
The colour-coded security permit is issued by the ACSA permit office
and is a means of identifying the person carrying it when in a restricted
or controlled area. The permit is a card with the individual’s photograph
and identity.
3. Types of security permits
• Temporary permit (visitor’s permit, valid for one to five days)
• Permanent permit (valid for one to two years)
• Airside vehicle operator’s permit (AVOP)
• Airside vehicle permit
• Staff vehicle permit
• Cell/camera permit
• Diplomatic permit
4. How does the colour-coded security permit work?
• The airport is zoned into different areas, which are colour coded
• The permit is set to allow access to the zones (specific colours) where
the permit holder is required to work
• The description at the back of the permit indicates the airport precinct
(landside, terminal and airside) to which the permit allows access
5. How must the permit be worn?
• On an outer garment, where it is clearly visible
6. How does one apply for a permanent colour-coded security permit?
Airport-based staff:
• Obtain an AVSEC permanent permit application form from the
permit office
• The nominee/applicant must complete the AVSEC application, which
must be signed by an authorised signatory from the sponsoring
company
• The permit office requires an original identity document to be
submitted with the application form to the ACSA permit office
• If the permit is required for airside access, ‘Airside Induction Training’
will have to take place in advance, as a copy of the certificate is
required to be attached to the permit application form
• The permit application form will be sent for a criminal check with
the SAPS; this process takes five working days
• The nominee/applicant permit will only be issued after the criminal
checking process, and subject to ID verification
7. How does one apply for a temporary security permit
Visitors:
• The applicant completes a visitor’s permit application form
(same day allowed)
• The applicant must have their original ID document on application
• An authorised signatory of the company visited must sign the
application form
• A permanent permit holder must be specified on the application
form as a dedicated escort. This dedicated escort must accompany
the visitor at all times whilst moving through the airport
• The permit must be returned within 24 hours
8. Where is the permit office?
The permit office is located on the northern ‘landside’ of the passenger
terminal building, adjacent to the bus terminus.
9. What must be done when a permit is lost?
• Report the lost permit to the police station within 24 hours and to
the permit office as soon as possible
• Obtain an affidavit from the SAPS to confirm reporting the loss of
the permit
• Re-apply for a new permit at the permit office
• The affidavit and original ID must be attached to the new application
• The waiting period for re-issue is three days
10. What is the cost of replacing a lost permit?
• R232,00 for the first lost permit
• R276,00 for the second lost permit
• A permit will not be re-issued after a third loss
11. Penalties for outstanding permits
Penalties are levied for:
• Failing to cancel and return a permit no longer in use
• Failing to return a visitor’s permit upon expiry
12. General
• All companies should register on the airport permit issuing system (APIS)
• R100 million insurance liability cover is required for an operator on the airside
• No person is allowed to be in possession of more than one permit
• No ACSA permit will be issued to an applicant with a conviction for a schedule 1 offence
Airport Permit Office telephone number: 032-436-6505
Safety, health & environment
AIRPORT MEDICAL CLINIC
Q Where is the clinic situated?
A On the ground floor, south, of the Arrivals Hall in the passenger
terminal building.
Q What services are offered?
A Travel vaccinations, primary health care, emergency treatment, blood
pressure checks, cholesterol checks, ECG, eye tests, hearing tests and
blood sugar checks.
Q What are the operating hours of the clinic?
A 08h00 – 17h00
Emergency treatment is available 24 hours
Contact number: 032-436-6509
FOREIGN OBJECT DEBRIS (FOD)
Definition: A foreign object such as chippings, stones, oil pans, bottles,
nuts, wood, metal tie bands, plastic sheeting, etc. found airside.
Damage to aircraft, equipment and property, and injury to personnel
caused by foreign object debris is not only a serious threat to safety,
but results in direct losses through aircraft and equipment out of service
and disruption of schedules.
• Do not drop rubbish – use bins on airside to dispose of all FOD items
• Always close FOD with a net when on an open vehicle on airside
• Always pick up rubbish and dispose of it in the FOD bins supplied
on airside
• Be aware that FOD attracts birds, which can be a threat to aircraft
• Please do not throw oil tins in the FOD bins – use the hazardous
material (HazMat) bins instead
SAFETY RULES FOR DRIVING ON THE AIRSIDE
• The speed limits indicated by signage for the various movement areas
must be strictly complied with
• The following speed limits are of importance:
a. On an airside road – 30kph
b. On an aircraft parking stand – 5 to 8kph (walking pace)
c. On an apron service road behind aircraft – 15kph
d. Elsewhere on the apron or movement area – 30kph
e. Perimeter service roads – 60kph (unless otherwise indicated)
• Only park in designated areas
• Never park on the hatched area under an air bridge
• Remember that aircraft always have the right of way
• Do not hinder a taxiing aircraft by stopping in aircraft areas
• Never obstruct the path of a fuelling bowser
USEFUL TELEPHONE NUMBERS
ACSA Information 032-436-6584
ACSA Switchboard 032-436-6000
ACSA Fire & Rescue 032-436-6569
South African Police Service 032-436-6868
ACSA Security 032-436-6630
ACSA Parking 032-436-6626
Airport Clinic 032-436-6509
News
10 Aug 2010 |
Lighting causes delays to flights at the King Shaka International Airport when some of the lights on the runway blank out in a storm. |