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Kulula Flights are Rated 4.3/5 from 48 reviews
Kulula Phone No. 011 921 0111
Sien Kulula Vlugte vir Afrikaans
Kulula v Mango : Battle of low cost carriers
Ask for Assistance : SouthAfrica.TO's travel experts are itching to help!
Snack prices on board Kulula in December 2013 : Meat or Cheese roll R35, Crisps R10, Cashews R15, Coffee R10, Coke R15, Water R10, Beer R15
Don't panic if your Kulula pilot announces that your flight has just landed in Harare - they love joking. Kulula Airlines (MN) is one of 2 low cost carriers operating in South Africa (Mango is the other), and is known for its humorous in-flight commentary and advertisements. Based in Johannesburg, the Kulula brand is owned by Comair (who also operate British Airways flights in South Africa), a company listed on the Johannesburg Stock Exchange, and its steadily-increasing offering includes travel, credit cards and cellphone connections.
Kulula message to Madiba : "Your compassion and forgiveness will be remembered forever. We will endeavour to keep your legacy alive in our daily actions. Thank you for all the lessons you have taught our nation."
5/5 : "Kulula flights are and always have been a pleasure to be on. The crew and pilot are always helpful and pleasant and the pilot knows how to land and depart no hard knocks lol " Jackie
(Opinions expressed here are not necessarily shared by South Africa Travel Online)
5/5 : Retha went on a holiday with Kulula to East London and found the hostesses efficient and friendly, enjoying the flight not being delayed.
4/5 : "I would like to compliment Kulula on their efficient check in desks. My usual airline is Kulula but unfortunately I had to fly Mango recently.... O my, the check in was a disaster and there is absolutely no control regarding carry on luggage. I assure you, an airline makes travellers very upset if the carry on luggage is not controlled. Some of us are "obedient" and the arrogant rest just do what they want. It does not endear travellers to an airline. " Jacolien Ackermann
3/5 : Jacqueline had an enjoyable "first time on a Kulula flight from Cpt to Dbn". The crew were very friendly, although the plane not as clean as she'd hoped.
5/5 : Safiyya took her child on his first flight, with Kulula from Lanseria to Durban. "He was thrilled & couldn't stop talking abot his experience."
4.9/5 : I would like to share my experiences with the Kulula Airlines. I travel and generally only use Kulula as their flights are by far the cheapest. Its not only about being cheap, but flights are safe and you feel welcome. I travelled with them on a very early XMAS morning in 2012, and was not impressed cos the Pilot forgot to wish everyone a Merry Xmas. I left a suggestion, cos client is King, and I am sure higher management will like feedback so that they may improve on their services becoming World Class. I had no reply, but I am sure they have visited the suggestion in improving, but I needed a return call to advise me that the suggestion has been visited, or even an email. Prior, I travelled with my husband and he had not been well, the attendant that served us was advised that she needed to give us a seat with room and expansion of legs as he was tall and was uncomfortable, but that did not transpire. In fact she gave us the seats behind the comfy room space for the legs. Kulula was very kind to have called and apologized. The flight from Gauteng was late, and we where not reimbursed with even a meal voucher, just advised that flights are delayed, a little reimbursement will assist service and saying sorry. My suggestion and way forward, it takes these little things to help us with superior service.
I trust that you will humbly look into these as positives in the way forward with service. Thanking you again for the safe flights. Ishara Ramruthan
1/5 : On a Kulula flight from Cape Town to OR Tambo, a passenger put his seat back as far as possible and didn't listen to requests to move it forward
5/5 : "In January my husband, who is wheelchair-bound, and I took a bus from Kokstad to PE. Well, it took us 14hrs with the bus that was over booked and the passengers up in arms because everyone wanted to get on. We decided on coming back we would rather fly. The flight was not cheap as there were no specials on but he was lifted into the plane and 1 ½ hrs later we were in Durban and he felt good after the short ride back. It was a real lovely flight and the attendants were so helpful. Thanks to Kulula " Sheila Lloyd
5/5 : "I had a terrific flight with fantastic service flying with kulula. My both flight down from johannesburg to Cape Town and back again were smooth and comfortable, 5 stars and a full recommendation from me." Michael Kidd
5/5 : Erika caught a Kulula flight from Cape Town to Johannesburg to go to Sun City: "What an experience for my sister, it being her first time on an aeroplane."
4/5 : Antoinette caught a Kulula flight from Johannesburg to Durban for a cruise gift she had received from her husband for their anniversary. "The crew on board this flight were amazing. We left on time, they were friendly and professional, and we even arrived in Durban ahead of schedule.".
5/5 : Sheila catches a bus from George to Port Elizabeth to catch a Kulula flight from Port Elizabeth to Durban, the bus is running late and Kulula staff wait for her with her boarding pass at the foyer of the airport.
5/5 : Ester flew with Kulula from George to Johannesburg after a family holiday in Grootbrak - she loved the food & drinks menu.
4/5 : Elizabeth flew with a toddler on Kulula from Cape Town to OR Tambo, and was delighted with the assistance and consideration shown to her and her grandson by the flight attendants.
4.5/5 : Rob flew with his family on a Kulula flight to Lanseria Airport. Notable moments - having to repack luggage at check-in at Cape Town International Airport, and a young man tripping when running to the toilets and knocking himself out.
1/5 : Maddi was flying from Johannesburg to East London for a Steelpans & Marimba Festival, and found that there was not enough legroom for her, but is grateful to have flown by plane as opposed to going on a bus.
4/5 : My last flight with Kulula was a 4 rating. There is always room for improvement. Kulula Airlines are the best in my view. They are the most interactive with their passengers and the public in general. Cameron
5/5 : After a traumatic year and a life changing decision, I decided the time had come to become a little brave and venture on a holiday with my kids. Alone. I'd never travelled without my ex-husband before and it seemed a bit daunting. Nevertheless, I went online and booked tickets to Jhb from Durban online. Booking early I received a reasonable rate via kulula. Arriving at the airport the staff behind the check in counter were extremely helpful and helped to take the bags off the trolley. During the flight too the cabin crew were really friendly and kind and helped to settle the kids. A family members met us at O.R Thambo International and drove us to Mount Amanzi holiday resort near the Hartebeesport dam. There I spent the most relaxing week of my life. It was truly incredible. The setting and facilities and even the fellow guests everything made for a perfect holiday. My kids spent hours in the warm water pool while I lounged nearby with a book. It was safe and most amenities were free. Very child friendly and definitely worth it. Our flight back went smoothly as well and I'm glad I took the step to venture out of my comfort zone. It's given me the courage to travel again. Aamina Jeewa
3/5 : Samantha flew with British Airways from Durban to Johannesburg and then Kulula on the way back. She enjoyed the humour and the window view, a coffee & a snack.
5/5 : Bruce flew from Cape Town to Johannesburg Lanseria with Kulula, and likes Kulula because of the "guaranteed eye candy", friendly staff and informative pilots.
5/5 : Joan flew with Kulula from Johannesburg Lanseria to Cape Town to make her way to Hermanus and Kleinmond. She prefers Kulula because of their affordability and timeliness.
4/5 : I flew with Kulula.com, from OR Thambo to Cape Town (my last flight). I use Kulula.com because of the 15% discount we get because we are with Discovery Health, that normally makes them the cheapest. I am happy flying with Kulula, on a scale from 1-5, I will give them 4 out of 5 (only because the flights are delayed a lot from and to Cape Town). I will recommend them anytime. Mari du Plessis
4/5 : I flew to George. My house is in Dana bay about 35 km from the airport. I fly with KULULA because the people are very friendly and they are the cheapest. It is value for money. Joy
3.5/5 : Tertius booked his Kulula flight from Cape Town to Lanseria through Discovery. He weights 120kg so was disappointed not to get the seats at the emergency exit on the outbound flight, but happy to get them on the return flight. Tertius
4.5/5 : "The last flight (Kalula) was quite amazing - I sat in the last seat at the back of the plane, the wind was howling (I think they mentioned 60kph). I am not nervous of flying at all, however one always says a little prayer before embarking..... As we were moving down the runway the wind was tugging at the plane, it almost felt like the back of the plane moved sideways! Still the optimist I just leaned back in my chair and tried to ignore it, however it got worse once our wheels had left the runway, and carried on jumping around, and up and down until we were through the clouds. The young boy beside me turned a whiter shade of pale, while we hung on to our seats. I think that the last seat at the back probably does feel the most movement? However I could not help thinking that I would hate to be a pilot and have so many people's lives resting on your shoulders. I do commend the pilot and must say, that we had a very pleasant flight further. The funny thing and of course I had to embellish this to my children, was that the man 2 seats away from me ordered 2 bottles of wine, and the lady in front to my right took out her Bible. That was when I really thought I was in trouble! We had a good giggle at the experience, and once again commended the Pilot and crew!" Cynthia
5/5 : As a member of Discovery, Patrick found the Kulula King Shaka to Cape Town flight the cheapest, and rates it a 5 for value for money. Patrick
5/5 : I booked a flight for myself and my Mother with Kulula to Cape Town on the 9th of March. As my Mother is 88 I also booked a wheelchair for her, as unfortunately she had had a bad fall the week before, so I had had to postpone her flight. When I arrived in Cape Town they did not let the air hostess know that the wheel chair was not needed and she was there to collect my Mom, who was not on the flight anymore. The air hostess walked on with an empty wheelchair and I was walking behind her, and there was an old man and his wife walking very slowly in front of us, the air hostess stopped and offered to take the old man in the wheelchair, he was so glad for the ride as it is quite a long distance to walk - that made me so glad to see there is still respect and love for our fellow old people that I would always recommend KULULA as the best. The flight down to Cape Town was excellent and the Captain told us interesting things to see. Needless to say I am sending my Mother down to Cape Town now on with Kulula as I know they will look after her like a piece of GOLD. Yvonne
5/5 : My experience was coming to Cape Town from Johannesburg on a flight with Kulula which is 5 star for me. Got to the airport on time, checked in and everything went very well and professional. So it was my 1st time flying to Cape Town. It’s really an experience you can’t really tell or explain / write but you just have to experience it yourself. One thing I loved about it was the view lifting off; man we live in a big planet. I also got a chance to work with a company called Shift making my travel experience more interesting. During my course with them we managed to visit Cape point and I must say, best site seeing in the world. The way travelling changes oneself about the way you view the world will definitely change the way you see everything. There is a big part of this world that we don’t know about but step by step when we travel we discover some of the earth secrets. Gadiel
3/5 : My experience with Kulula not too long ago was very unexpected. The reason I say this is because Kulula is a low cost airline and passengers flying with this airline should know not to have too high expectations when flying with them. I flew from Cape Town International airport to Lanseria airport in Gauteng and as per my previous statement, did not have any expectations flying economy class. The check-in process at Cape Town International airport was very quick and efficient. However, what bothers me is that security looked too laidback and as I am a tourism student and learn about how important security officials are at airports I was a bit concerned. It felt that the security levels should be tightened and not as casual as what I experienced. I suppose that is something CSA should look at. I boarded the aircraft and was greeted warmly by the flight attendants which made me feel somewhat comfortable and happy to be there. A very relaxed atmosphere I must say. It was a smooth flight and I enjoyed the whole duration of the flight. Would've probably been more relaxed if the seats could recline further, but then again….. economy class……. low cost airline. Lower your expectations a bit and you will have a smile on your face the whole time. We landed safely at Lanseria airport, and although the equipment to help passengers disembark took forever to get to the plane I can honestly say that the experience was acceptable. AND I had no baggage lost ;-) I personally enjoyed my experience with this airline and would most definitely make use of them again and would advise others to make use of Kulula airlines. Quick, efficient and cost effective. I would rate my experience a 3, the reason for my rating is that I knew what kind of service was expected from the airline and I wanted to get from point A to B as quick as possible, and that is exactly what Kulula provided. Jeandre
3/5 : This was going to be my partner's first flight...She must have gone to the ladies room a couple of times in the waiting period...I pulled her close and whispered that I would be holding her hand throughout...The engines were now fully fired and we were going at very high speed. The hand I was holding was now clammy and I could feel a tremor going through her arm....We unlocked out seat belts and relaxed. The hold on my hand relaxed and the smile came back. Xolile Neville Mgabadeli
2013-05-13 Rating =
3/5 : Packed Kulula CPT-JNB flight was delayed for an hour as a result of a thunderstorm, but she still made it in time for her onward flight from Johannesburg to Athens.
Written by: Natasha
2013-05-12 Rating =
5/5 : Flew with Kulula from Cape Town to Durban on holiday, and "were amazed at the courtesy and service levels we experienced with the provision of a wheelchair".
Written by: Pat & John
2013-5-03 Rating 5/5 : A Kulula flight to an MSC Cruise: In an act of generosity at Lanseria Airport, a lady who was robbed has somebody assist her and then in Durban take her to get a temporary passport, allowing her to go on her cruise.
2013-4-26 Rating 4/5 : " I chose Kulula from Lanseria because it's closer to where I stay in Kyalami, and Kulula because it was the cheapest. Check-in was quick and easy, we left on time, the flight was packed, not one spare seat, and a bit noisy because there were a lot of kids on board (perhaps because it was a potential long weekend, if you put in leave for the Monday and Tuesday). Cabin crew were great ." Heidi
2013-05-25 Rating 5/5 : It was pitch black & pouring with rain in Johannesburg as I arrived at Lanseria International Airport for my Kulula flight to Cape Town. Lanseria looked more like a building site than an airport, as they are building another runway and busy with a lot of expansion plans. I'd accidentally booked from O.R. Tambo (with Kulula) to Cape Town, but thought I'd booked from Lanseria Airport. On arriving at Lanseria Airport there was no queue at Kulula's check-in, and as I spoke to one of Kulula's check-in gents, he mentioned that I was actually meant to be flying from O.R. Tambo, and he motioned me to their sales desk, where I met up with a very efficient guy (unfortunately I didn't catch his name) and after explaining the situation he said "no problem", and punched the buttons he needed to punch and said "ah, I'm going to waive any charges", and booked me onto the 06h00 MN451 HLA-CPT flight. I'd like to extend my gratitude to the Kulula staff on duty. Cabin staff were polite and efficient. I'm so glad that I'm booked to fly Kulula back up to Johannesburg again. Chris Everett. "PS I was disappointed that a large number of passengers didn't bother to place their seatbelts neatly on the seats after landing in Cape Town; after being urged to do so by the Chief Stewardess, who asked so nicely, as Kulula needed a quick turnaround in Cape Town - after we disembarked we immediately heard over the loudspeakers a call for the next set of passengers to embark for their flight to Lanseria. "
Good to see credit being given where it's due - well done Stuart Goodall from Kulula for getting the job done.
And thanks to Benita Levin for recognising good service.
2013-04-20: Kamanth suggests that Kulula should "keep the first 2 rows of the plane for wheelchair passengers & put disabled passengers in the seat next to the window so that minimum disruption is made on the flights". In other news from the April edition of Khuluma, Erik Venter reassures us that there's no horse meat in the sandwiches served on Kulula flights (they can vouch for this, as they run their own catering unit these days)!
2013-01-5 Rating 5/5 : We asked Jeannie what her favourite airline is - and she likes the colour green...but also likes the cheap Kulula airfares." It wears a dress of dark green, it glides smoothly through the air, it treats you like a Lady. It is flexible and considerate and it never drops you."
2013-01-03 Rating 5/5 : Laughter is still the best medicine. Michele chooses Kulula as her favourite airline - because they're funny. "I'll always remember one of my first flights with Kulula – the female flight attendant adopted an 'Afrikaanse koekie' accent throughout the hilarious landing commentary; the passengers were in stitches and thus in a great mood upon arrival."
2012-07-22 Rating 5/5 : A day of 2 iconic planes - we flew in Kulula's Camoplane from Lanseria Airport, and also spotted their flying 101 aircraft.
2012-02-06 Rating 5/5 : As usual we paid nothing for our Kulula Johannesburg flight :) Free flights for 4
2011-11-27 Rating 5/5 : I paid NOTHING for this Kulula Cape Town to Lanseria Airport flight.
2011-09-24 Rating 4/5 : We flew Barcelona to Johannesburg, and then connected with this Kulula Johannesburg to Cape town flight.
4.5/5 : I paid R89 for this Kulula Cape Town to Lanseria flight, and have a new favourite airport.
3.5/5 : Hungry Lanseria passengers eat all the sarmies on this Kulula CPT - Durban flight.
4.5/5 : Our return Kulula flight to Cape Town.
2010-08-13 Rating 4/5 : Review of Kulula Joburg flight.
2010:-02-21 Rating 4.5 /5 : R392 for a Kulula Johannesburg return flight.
4.5/5 : Kulula Cape Town to Johannesburg - we had a good flight with them.
2008-12-24 Rating 4/5 : Review of a Kulula flight from Cape Town to Johannesburg
2008-05-31 Rating 4/5 : Review of a Kulula flight from Cape Town to Johannesburg.
You can secure the seat of your choice on a Kulula flight, at a small fee, by specifying it at the time of your online booking or phoning their call centre at 0861-585852. Selecting a seat can only be done up to 24 hours before your flight leaves. For safety reasons, the seats at the emergency exits may not be selected (these seats are only allocated at check-in counters to able-bodied pax).
The word kulula is Zulu for it is light or it is easy/simple.
Since the start of February 2013 we have Kulula flexible flights, which for a higher charge allow you some flexibility to make changes.
Kulula offers travel insurance covering personal accidents, flight delays, baggage loss and flight cancellation; for a small additional cost per flight (the insurer covering it is ACE Insurance Limited):
A flight cancellation or interruption (due to conditions specified in the policy wording) up to the total original flight cost
Baggage up to R10 000 (plus valuables up to R2 500)
Baggage delay of R500 per 3hr delay up to R3 000
Flight delay of R500 per 3 hour delay up to R3 000
Personal accident of up to R25 000
(the above is simply a summary - be sure to study the policy wording, as the terms & conditions specified there will apply)
You can book Kulula flights via Computicket, travel agents or even whilst buying your bread and milk at a Checkers supermarket.
Step 1 : Navigate to Kulula :
Step 2 : Specify whether you are a Discovery Vitality member, can use eBucks or neither.
Step 3 : Specify whether you're looking for a flight, car rental, hotel or a combination of the 3. Select where you want to fly from and to, whethere it's a one-way, return or multi-city trip, your dates, the number of adults/children/infants, and whether you want to fly economy or business class (business class is not available on Kulula flights, only on British Airways Comair). Then click the green "search" button.
Step 4 : You'll now see a list of flight times, stops, flight duration, whether the flight is with British Airways Comair or Kulula, the flight number (e.g. MN625) and the airfare. Select an airfare and then the basket on the top right will update. Then click the green "go" button.
Step 5 : Fill in the details of the passengers, ensuring that it is exactly the same as on the travel documents you'll be using. Also fill in the your frequent flyer number to earn British Airways miles, your contact phone number and email addy. Then click on the green go button.
Step 6 : If you want them, you can add flight/baggage insurance and extra bags if you're going to exceed the baggage allowance.
Step 7 : If you like you can select your seat before the flight for an extra charge (you can't yet select who you want to sit next to, like on KLM flights!)
Step 8 : Select whether you want to pay by cheque/credit card, travelbank or internet payment (SID). Kulula doesn't accept bank deposits or EFTs, unless they are made with "Secure Instant Deposits" (SID payments) via ABSA, FNB, Nedbank or Standard Bank. SID payments can be done on Kulula's website. You can pay with a credit card (all of American Express, Visa, Diners or Mastercard). Mastercard and Visa cheque cards linked to a cheque account can also be used. Payments for flight changes or excess baggage at the airport can be made with cash, credit cards or debit cards. If you have any thing in your Kulula travelbank account, you can use it to reduce the cost of your flight. Kulula Moolah is credited to your travelbank account, eVouchers, compensation or if somebody digs you and has given you a gift card. Flight bookings through Discovery Vitality can also be reduced using the travelbank account. Discovery Miles can be used to reduce Kulula flight prices and you can get 15% to 35% off your flight if you're a Discovery Vitality member. eBucks can be used to pay for Kulula flights at www.eBucks.com.
There's a Kulula credit card, which is administered and backed by the Firstrand Bank. Kulula Moolah earned on card spend may be used to offset the cost of flights - it is credited to your travelbank account every day. Kulula credit card holders qualify for an additional 5kg free excess baggage. In May 2013 Kulula introduced a gold credit card.
TIP : Kulula have been known to sometimes hand out kit kats to passengers wearing green on their flights
Physical Address : 1 Marignane Drive Bonaero Park Kempton Park Johannesburg 1619 Gauteng South Africa
Postal Address : P.O. Box 7015, Bonaero Park, 1622, Johannesburg, Gauteng, South Africa
Cape Town to Durban (CPT-DUR)
Port Elizabeth to King Shaka (PLZ-DUR) - codeshare with British Airways Comair
Kulula Airline's Johannesburg to Durban flights are from both OR Tambo Airport and Lanseria Airport.
Johannesburg to East London (from OR Tambo)
Kulula operates flights to 2 airports in Johannesburg - OR Tambo International Airport & Lanseria Airport:
Durban to OR Tambo
Harare to Johannesburg (BA Comair codeshare)
Mauritius to Johannesburg (BA Comair codeshare)
Port Elizabeth to Johannesburg
Windhoek to Johannesburg (BA Comair codeshare)
Kulula no longer flies to Port Elizabeth, but British Airways (Comair), its sister company, does.
Kulula does not operate flights from Johannesburg to London...yet! In August 2007 Comair applied for a licence to operate flights from Johannesburg to London (it's not clear whether Comair intended this licence for its British Airways or Kulula brand, although it would be surprising if they used the British Airways brand as this would bring it in competition with British Airways UK).
Kulula's main competitors are Mango Airline, Airlink, SA Express and South African Airways (which are all government-owned). As British Airways South Africa is part of the Comair Group, it can't be viewed as being a competitor. Fastjet and Skywise Airlines are potential competitors.
Kulula Airline is a 100% owned subsidiary of Comair. Comair is owned by the management (39%), institutions and public (38%), British Airways (18%) and employees (5%).
From 1-32 weeks no certificate is required; 33-35 weeks medical certificate must be handed in at check-in; 36
weeks onwards not accepted for travel.
Four of the B737-800s are owned, whilst the rest are leased. Comair is in the process of purchasing 4 more B737-800s.
Dec 2012 "By December 2012 the entire Kulula fleet will have been upgraded to Boeing 737-800s" quoted from Comair's Group Results to 30 June 2012
Dec 2011 In the 2nd half of 2011, Kulula retired 4 Boeing 737-200s, selling 3 & impairing the value of the fourth to nil, resulting in a combined capital loss of R14.7m.
Jul 2007 Comair signed a 5-year deal with South African Technical to maintain Kulula Airline and British Airways' planes. Previously, most of Comair's servicing had been done by Imperial's Safair (who stopped maintaining planes).
28th February 2007 Kulula announces that it is going to replace its MD-82s with Boeing 737-400s by the end of 2007 (costing R90m each - Kulula Airline are buying the planes rather than leasing). The Boeing 737-400 aircraft will reduce the airline's cost per seat by 8% and allow Kulula Airline to add 160 000 additional seats into the market per annum.
Kulula changed its baggage allowance in November 2011.
In November 2011 Kulula implemented a new baggage allowance policy. This page was correct at the time of writing, but it is possible that the facts have change - Kulula's website should be checked for the latest details.
Only one carry-on bag per person will be allowed onboard the aircraft. It must be 7kg or lighter and be smaller than 56*36*23cm. In addition, an adult can carry a small item of hand baggage like a ladies handbags, briefcase, laptop, or vanity case.
You can take 1 checked piece of luggage weighing up to 20kg. If the bag weighs more than 20kg or you have another item to check-in you will pay for it. If you're travelling as a group, this rule applies individually to each person (e.g. a couple travelling together can't have one bag weighing 21kg and another 5kg) - don't get caught out and have to scramble having to repack baggage at check-in.
Any piece of luggage over this weight is considered a 'heavy bag' and will be charged a 'heavy bag' fee of R350.
If you can't fit all your goodies in one bag, any additional pieces of baggage checked-in will cost an extra R300 per bag at the airport. However, with some careful planning you can save. Buy the extra bag allowance before you travel and save yourself some money.
Call the Contact Centre to add an extra bag to an existing booking and save off the airport rate, or visit 'manage my bookings' online, and simply add it to your booking (this may only be done up to 2 hours before your flight). Extra baggage does not cover the carriage of pets with Kulula as these precious passengers have specific travel requirements and costs are structured separately for their safe transportation.
A bag that weighs more than 32kg, will be transported as cargo and won’t be carried on the same flight as you. The maximum dimensions are: 90cm + 73cm + 43cm ( 208cm L + W + H) - pull out that tape measure – no monster bags can be accepted.
Infants, may be small but they pack big! Infants are entitled to 1 free checked in baggage weighing up to 20kg, plus a collapsable pushchair and a child car seat for free. No additional bags may be purchased for infants.
Non-standard baggage items such as musical instruments that are in addition to your 1 free checked bag, are charged as an extra piece of baggage. If these items weigh more than the allowed 20kg a heavy bag charge of will be levied at the airport. Pets have specific requirements for their transportation, and get treated as VIP's (Very Important Pets).
Kulula Airline offers lifts to the airport through their “click a cab” facility. It's a transport service that chauffeurs you to and from the airport.
Kulula Airline's bizdeals offers frequent fliers (those who spend more than R50,000 annually) the option for fixed Kulula flight fees and the ability to make last-minute changes to flight plans.
Members of Discovery's Vitality program can save up to 30% on kulula flights
To check-in you'll need:
your driver's licence or ID book (green) or passport
your booking reference
your credit card you booked with.
Kulula's check-in opens 90 minutes before the scheduled departure time, and closes 30 minutes before the scheduled departure time. If you don't check-in on time, then it counts as a cancellation and you lose your ticket without getting any refund (if you're running late it's essential that you phone Kulula).
You can check-in online & print your boarding pass. There are self-service machines at the airport, and you can check in with your phone.
Bookings with Kulula can result in you being on a Kulula-branded flight or a British Airways Comair branded flight. If your flight number starts with 'BA', then you're on a British Airways Comair flight and should go to their check-in counters, if the flight number starts with 'MN' then go to the Kulula check-in counters.
Are you looking to apply for a job (cabin crew jobs, jobs as a pilot, etc...) with Kulula.com or British Airways South Africa? Send your CV and ask your questions at the Comair Facebook page.
Kulula's car rental partner is Europcar, and some of the Kulula planes have Europcar emblazoned over their livery. When you do your booking through the Kulula website, there is the option of reserving a vehicle with Europcar, usually at pretty reasonable rates.
Primary Author & Editor of this page : Rob Baker