South African Airways' poor service
22 January 2007.
Last week I blogged about my South African Airways complaint. I'd sent an email to them on the 15th of January...well, it's a week later and still there's no reply. However, I did get an automated reply on the 15th. It was headed "Out of Office AutoReply: Check-in and seating arrangements"...but inside the email they explained the "out of office" as follows:
"Kindly note that this message serves as an acknowledgement even though it reflects as an 'out of office' ". Really?! Cant South African Airways afford to employ a techie who could do a bit better than this!
"We will investigate and revert to you shortly." Apparently shortly, doesn't mean within the next week! I'll be very interested to see when they do get back to me so I can see what their definition of "shortly" is.